Halifax Offering £100 To Switch To Them

regularsaver1

I know but there was not any real need to say that you have a physics degree and he just works in a call centre

Taadaa

regularsaver1 wrote: »

That meant that your application reffered to the underwriters, who in turn declined your application. There could be other reasons, such as no credit to assess, time at job, time at employer, electorol roll

The £100 is no longer on for your other half. it ended on the 16th

Fair points, but none of them apply to me. I'm not going to bother with the whys and wherefors though.

clipboard2

I opened the current account 8/2/07 in branch and received letter confirming details of my DD's to be switched. All appeared in order.
On 23/3/07 I received my monthly statement from O2 (mobile) and noted that they had charged me £7.50 ( 3 x £2.50 - I have 3 mobiles on this DD) for "Non DD Administration Fees".

I have spent the last week attempting to communicate with Halifax. I won't bore you with the details. My tether is very long but I have reached the end of it.....I left messages for the complaints department as I wished to register a complaint about the lack of responses....and the complaints department did not respond!!!

Here are my conclusions for what they're worth...

1. Do not phone the Halifax on any of their 0845 or 0844 numbers unless you enjoy muzak and being given the run around, and would like to pay Halifax for the privilege;

2. If you must phone the Halifax, use this FREEPHONE number: 0800-0281188
This is their loans department, but don't worry about it. Just act dippy, tell them you're a brand new customer and would they mind putting you through to the current account/switching department. This works.

Tommorrow I am off to visit the branch. Couldn't make an appointment, as the branch headed paper gives an 0845 number which is....yes, a call centre who can't put you through to the branch..! :mad:

I award them.....NULL POINT.

regularsaver1

But they can book an appointment at the branch - they are a booking centre!!!

typical telephone contact centre for you - the branches don't like them

Eskimo12345

Well, the money still hasn't appeared in my account :mad:

Given them a call now and their clearing people don't work this time of night so I have to call back tomorrow :mad:

Bloody useless. I'm £100 down.

regularsaver1

yeah clearing dept will be day time

very strange, as they will want to get it out of clearing too

unless they sent it back to where it came from, taking a while

if not, you can do a BACS recall from your bank

Laurenbelle

LOL Regularsaver and the Call Centres don't like the Branches.

Eskimo12345

I just phoned them again and the guy tried to get me to call my other bank. So I told him no, can you call your clearing department please, he did, and the money has arrived, but the first deposit has to be made in the branch in cash before any transfers will be let in.

AAAGH!!

No where did it state that in the documentation, and I know because in the TWO WEEKS since I transferred the money I've read everything I've recieved a million times.

I don't know if the account will still be activated, I don't know if I'll get my £100, but I do know that I haven't even successfully opened an account with Halifax yet and it's already beyond a joke... :rolleyes: ...still, at least there may be light at the end of the tunnel now.

chairman_miaow

I applied the day before the deadline , sent £100.00 to the Halifax account and went into a branch a few days later to supply my proof of ID

Had a phone call yesterday to say they couldn't open my account cos I hadn't provided the proof of ID !

So I asked them to return my £100.00 and cancel the account.....if they can't sort themselves out over that , I certainly don't want them in charge of transferring my direct debits !

regularsaver1

Laurenbelle wrote: »

LOL Regularsaver and the Call Centres don't like the Branches.

Becuase the easiest thing for a call centre to do is get the customer off the phone by asking them to visit their local branch, instead of helping

or giving the wrong info