LloydsTSB PPI Payment

dannyt1982

Boo hoo

Still no reply from Andrea / PPI Customer Relations since my email to then yesterday....which i cc'd my MP on.

No Payment received.

No re-calc letter.

No acknowledgement letter.

9 weeks since initial offer letter for £15.k ( 12th Sep )

Not a happy bunny!

Tried to ring the PPI customer relations team this morning....was on hold for about an hour and was still waiting. My ear got too hot so gave up....will try again this afternoon.

What a load of sh1te.

Danny.

Verymadmax

I am still waiting to hear from The Sun. In the meantime everybody else who wants this shambolic situation publicised should contact them. The more people behind this the more likely they are to consider it newsworthy.

They can be contacted on https://www.thesun.co.uk and go to the contact us section at he bottom of the web page.

What harm can it do?

kerri_dfw

Verymadmax wrote: »

I am still waiting to hear from The Sun. In the meantime everybody else who wants this shambolic situation publicised should contact them. The more people behind this the more likely they are to consider it newsworthy.

They can be contacted on www.thesun.co.uk and go to the contact us section at he bottom of the web page.

What harm can it do?

I'd rather go to a more reputable paper, I'm not a fan of the !!!!!. But worth a shot

Disgustified

dannyt1982 wrote: »

Boo hoo

Still no reply from Andrea / PPI Customer Relations since my email to then yesterday....which i cc'd my MP on.

No Payment received.

No re-calc letter.

No acknowledgement letter.

9 weeks since initial offer letter for £15.k ( 12th Sep )

Not a happy bunny!

Tried to ring the PPI customer relations team this morning....was on hold for about an hour and was still waiting. My ear got too hot so gave up....will try again this afternoon.

What a load of sh1te.

Danny.

Danny

You wont ever get a response to your e-mail, trust me, I have been waiting since mid October.

You might eventually get an acknowledgment (I sent 4 e-mails and only got 1 acknowledgment) but you will never get an actual response, as there is no process in place to give you one. This part is especially true if you asked any questions or made suggestions as to what they could do to speed things up.

What will happen is - You will eventually get your money back, at which point the PPI team will close your complaint and hope that you go away; as far as they care they have dealt with your concerns (even if you raised extra ones about the delay that they have not dealt with) you will be expected to be grateful.

Your emails will either fall into a black hole, be swept under the carpet or sit in an inbox which has so many messages it is unfeasible to imagine they will ever be responded to. A conservative estimate of 100,000 e-mails which each take 10 mins a piece to deal with (and this is unlikely to be the case, mine would have required about 2 hours for a response) would take about 2,000 man days to deal with, Lloyds wont be spending this time as there is nothing in it for them.

All of the above is based on my observations and a number of years of experience dealing with this sort of thing. If you want some progress call the FSA helpline (number is on their website) and ask them to kick some !!! on your behalf.

Verymadmax

kerri_dfw wrote: »

I'd rather go to a more reputable paper, I'm not a fan of the !!!!!. But worth a shot

Me neither (apart from the football pages) but it seems to be the most likely to run with it and it has a sufficiently large readership to maybe frighten LTSB.

Why not try lots of different papers?

kerri_dfw

Verymadmax wrote: »

Me neither (apart from the football pages) but it seems to be the most likely to run with it and it has a sufficiently large readership to maybe frighten LTSB.

Why not try lots of different papers?

I'll write to a few of them when I get home from work. I'm annoyed at them saying "shortly" as a response to when I will be paid. There is nothing "shortly" about 14 weeks from the calculation letter. I've been waiting almost a year from the time I made the jolly complaint!!!

tunnelhelp

Disgustified wrote: »

Just keep pointing this out to them (in writing/email) it was the main thrust of my argument and I got paid on the Glorious 9th along with quite a large number of other disatisfied customers.

My credit card was with Lloyds so they knew I was not bluffing, maybe if you break it down to them and make it clear in no-uncertain terms that you will be making an additional claim for the lost interest it may push them along.

I also have a theory that the repayment date depends uppon the date you make your loan payment as they paid me on the 9th and stated it could take up to 21 working days to recalc my loan balance and ongoing payments meaning that they will get at least 1 more installment at the higher amount in December.

Plus their ongoing receipts wont take a hit until the new year which underpins the figures on their P&L and Balance Sheet for 2011.

Or maybe I am just seeing things that aren't really there

Have just phoned again to ask if any chance of a part payment, 'who told you anyone got that, I have no knowledge of part payments'.
'We are working towards your payment by 6 December, hopefully'
Mentioned 19,000 payments sent out last week, 'no knowledge of that'
:mad::mad::mad::mad::mad::mad::mad:

PaulaG1980

Don't forget everyone when Lloyds eventually do get their finger out to ring HMRC I wouldn't want anyone liable for a tax bill after all their efforts!! It's disgraceful that the tax man is feeding off a refund!!!

tunnelhelp

PaulaG1980 wrote: »

Don't forget everyone when Lloyds eventually do get their finger out to ring HMRC I wouldn't want anyone liable for a tax bill after all their efforts!! It's disgraceful that the tax man is feeding off a refund!!!

I agree! I have to pay them £1000 (interest £5000) Plan on phoning in January, is ok to pay before end of tax year, might as well sit in Lloyds account until then, might make them think Im staying with them :D but it will of course be all thats left in the account

All the above dependant on getting the damn refund before Christmas

PaulaG1980

tunnelhelp wrote: »

I agree! I have to pay them £1000 (interest £5000) Plan on phoning in January, is ok to pay before end of tax year, might as well sit in Lloyds account until then, might make them think Im staying with them :D but it will of course be all thats left in the account

All the above dependant on getting the damn refund before Christmas

I owe £700 but HMRC initially wanted me to do a self assessment in April however I am employed by an employer and didn't want to do self assessment. Therefore they have decided to change my tax code for the next 12 months to pay slightly more tax through my income rather than a bulk payment. Much easier if you ask me and this way I get to keep my refund! Mind you I must check my code reverts back within 12 months. I think somewhere down the line Lloyds will have to inform HMRC exactly what they've paid out which could take years. I think being honest now will save a big headache when they catch up with the individuals who haven't declared. i hope you get your money soon i got mine 2 weeks ago in the first batch of payments. All seems quiet for everyone now??