LloydsTSB PPI Payment

kevincasino

Hi
Just finsihed the daily phone call to Lloyds. My claim is for £13,000 on an open loan. The Calculations letter is dated 16th Sept.

This was probably the best phone call I've had with any Lloyds personnel.

A lovely apologetic Welsh lady told me :

" I'm very sorry but we dont know where your money is and we have absolutely no idea when you will get it. No one should have told you that you are getting a cheque or a BACS because its not true. We have no idea of when and how we are going to send it "

It's a bit worrying but at least someone from Lloyds was honest for a change. She seemed totally stressed and seemed like she had given up pretending.

I'm beginning to think I should just forget about my £13,000 as it's not arriving anytime soon.

Esoog

No Letter. No Money. No help from Lloyds.


kev; I bet that lady gets sacked if they listen back to the call! It's not in lloyds company policy to be honest.

di3004

kevincasino wrote: »

Hi
Just finsihed the daily phone call to Lloyds. My claim is for £13,000 on an open loan. The Calculations letter is dated 16th Sept.

This was probably the best phone call I've had with any Lloyds personnel.

A lovely apologetic Welsh lady told me :

" I'm very sorry but we dont know where your money is and we have absolutely no idea when you will get it. No one should have told you that you are getting a cheque or a BACS because its not true. We have no idea of when and how we are going to send it "

It's a bit worrying but at least someone from Lloyds was honest for a change. She seemed totally stressed and seemed like she had given up pretending.

I'm beginning to think I should just forget about my £13,000 as it's not arriving anytime soon.

Hi

It may help or it may not, but we have been suggesting the MP avenue.
You could optionally contact your local area MP, and explain the situation, and ask if they will write on your behalf.

Its a lot of money due back to you there and you have been waiting long enough, and its clear on other posts that they have been paying out.

Hope you hear some good news of your refund soon, fingers crossed.

Esoog

update;

Spoke to a Welsh lady (perhaps "the" Welsh lady!? Maybe everyone should ask to speak to her). She said we spoke (when I say we I'm actually talking about my girlfriend, I don't even have an account with lloyds luckily!) to XXX on Saturday who had sent an email to the team - this is the first time someone has confirmed something has been done instead of just saying "oh yes I'll email..." - this team have 10 working days to investigate; this is to investigate why we haven't received the updated letter by the way!!!!! :mad: Not why we haven't been paid / to get us paid.

ps, we don't need to bother ringing back tomorrow apparently. Lucky us.

stevied1969

Morning all, thought I would finally join the forums as it would appear, going by this thread, that I will be visiting the site and this thread for quite a while yet. Not yet at the nightmare stage that many of the posters are at yet having received my calculation letter from Lloyds only three weeks ago, how foolish was I thinking that when it said I would receive the money soon (£9,000) they meant within the next couple of weeks!

The one thing I am seeing on this thread is the (understandable) frustration that people are feeling, not just with the insane delays, but more down to the complete lack of information coming from Lloyds beyond the generic fob off approach. It seems insane to me that a company can actually get away with behaving like this with it's customers. If a regular company (ie not a bank) owed people money and just kept fobbing them off with no information, or worse still complete lies, they would be dragged off to small claims court, what makes a bank any different? I see that the general advice on this thread is for people to get there local MP involved and what have you, but has no one considered the small claims approach? It can even be done online now and it seems to me that a whole bunch of people taking the bank to court would be a lot more effective than simply copying MP's into emails, it would certainly help get the message across that we as customers are not willing to sit back and let the banks hold onto our money indefinitely, which appears to be what they are doing.

kerri_dfw

Verymadmax wrote: »

Mine is 18 August. Is yours an open loan?

No it's been passed to a third party. I do have an active current account with lloyds though.

Esoog

kerri_dfw wrote: »

No it's been passed to a third party. I do have an active current account with lloyds though.

Is it BLS by any chance? It would confirm some of my suspicions if so

kerri_dfw

Esoog wrote: »

Is it BLS by any chance? It would confirm some of my suspicions if so

Nope Wescott. They can't send the money to the third party as they've sold the debt on, if my knowledge is correct. Off to see if postie has been, I doubt it though.

di3004

No news of any Lloyds success of receiving refunds today then??

reallyangrynow

di3004 wrote: »

No news of any Lloyds success of receiving refunds today then??

no but they told me that a bacs payment had been issued on friday not sure whether to believe them though