LloydsTSB PPI Payment

Stutalk11

reallyangrynow wrote: »

just phoned lloyds lady very confused so i asked to speak to a manager on hold for ages the same lady came back on phone and said that they had an email an my payment was issued by bacs of friday 11th and should be in my account by wed at latest i asked where is my revised letter the rhat i was promised on 1st november she didnt seem to know anything about revised letters put me on hold again then came back after about 30 secs and said letter was sent on friday as well, convinient eh, di i believe them this time, NO I DO NOT will have to wait to see what wed brings then phone again if no payment LOOKS LIKE I WILL BE ALSOJOINING LONG QUEUE OF PEOPLE PHONING ON WED
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

We should just all get together on Wednesday and make one speakerphone call with about a thousand of us speaking..... I mean, surely it can't confuse them anymore than they already are? Lol

di3004

That will be the next thing...........phone lines jammed because they are telling everyone to contact them Wednesday!

Mad!

y2dom

My loan has been restructured

So..
Calm put in 6th May
Calc letter received : 8th Sept
Half Money received : 9th November
Re calc letter received : 9th November (dated 3rd November)
Loan Restructure : 14th November
Still waiting on the further monies : ?

gazzer82

y2dom wrote: »

My loan has been restructured

So..
Calm put in 6th May
Calc letter received : 8th Sept
Half Money received : 9th November
Re calc letter received : 9th November (dated 3rd November)
Loan Restructure : 14th November
Still waiting on the further monies : ?

Similar story to me im just a day earlier on nearly all those dates. Weirdly my loan restructuring appears to have happened over the weekend, wasn't done by the end of friday, was by Sunday, weird!

Hopefully we will see the rest of our money soon, can't see any possible excuse now for it now being in our accounts imminently, but this is Lloyds so who knows!!

Cheers

Gareth

reallyangrynow

i have been told bacs payment issued friday is there any way of finding out if this is true i.e phoning bank and asking them if there is a pending bacs payment

Stutalk11

Seems that those who had a restructured loan have received at least a
Partial refund?...... I have not seen a penny of my money as yet (over 7.5k), with no active loans... There is no restructuring required, surely it is just a simple matter of refunding the money.... So why the delay?

jotay

Stutalk11 wrote: »

Seems that those who had a restructured loan have received at least a
Partial refund?...... I have not seen a penny of my money as yet (over 7.5k), with no active loans... There is no restructuring required, surely it is just a simple matter of refunding the money.... So why the delay?

this is the same for me, altho my offer letter was only dated 12th Oct so im not expecting anything till the back end of dec by the looks of the posts on here!!:cool: the loans I paid off ages ago!!

dannyt1982

Right,

I have contacted the PPi customer service unhelpful help desk yet again and spoke to a nice chap who told me the following:

: They are processing 60,000 BACs payments a day.

: They are now working through all people who received offer letters in September.

: No offcial order, just taking a random selection each day so there is no order by date/surname etc

: People with offer letters in September will have extra interest up to the end of November, meaning all September people will receive their payments by BACS before the end of November.

: They will then move onto October letters and so on.

: They have cleared down 90% of all payments before September so now they can concentrate on Septembers offer letters.

He wasnt sure why id not yet received my new letter including the extra interest but made a note on my account to try and push for this. Also noting that i have rang again....for the 100th time

Im sure he was talking out of his ar5e but hey ho....fingers crossed the September people get their payments before the end of November!

Danny.

lowepot

No details on why the August offers haven't been dealt with yet then? Complete disgrace of a compant

kerrirobberts

Stutalk11 wrote: »

Kerri, every time I call in the last week the only consistent thing I am being told is that they are telling all customers if they don't hear by Wednesday then we should call back......

Ah ok thanks I only normally call on Tuesdays and Thursdays.

dannyt1982 wrote: »

Right,

I have contacted the PPi customer service unhelpful help desk yet again and spoke to a nice chap who told me the following:

: They are processing 60,000 BACs payments a day.

: They are now working through all people who received offer letters in September.

: No offcial order, just taking a random selection each day so there is no order by date/surname etc

: People with offer letters in September will have extra interest up to the end of November, meaning all September people will receive their payments by BACS before the end of November.

: They will then move onto October letters and so on.

: They have cleared down 90% of all payments before September so now they can concentrate on Septembers offer letters.

He wasnt sure why id not yet received my new letter including the extra interest but made a note on my account to try and push for this. Also noting that i have rang again....for the 100th time

Im sure he was talking out of his ar5e but hey ho....fingers crossed the September people get their payments before the end of November!

Danny.

Love to believe this but I'm August with no payment and noone can tell me what is going on. Got my MP involved and included the FSA in my last email to highlight the disgusting way complaints are being handled. Really pleased people are being paid, but I have a bed to buy in 3 weeks or I'm sleeping on an airbed when I move house.