LloydsTSB PPI Payment

di3004

Lowepot wrote: »

Hate to burst the bubble, but I got my new letter last Tuesday with the additional interest. This was from my initial offer letter on August 16th. My loan was also fully restructured on oct 18th. And still absolutely no money. There appears to be no order or sense in any of how this is all being carried out.

You can say that again! Hope you get some good news soon, all the best.:)

di3004

Stutalk11 wrote: »

The daily call to Lloyds produced nothing new..... Letter last week.... Blah blah..... If you don't hear by Wednesday call us back.... Blah..... Payment should follow swiftly after.... Blah blah..... Thousands of payments per day since we found a new way of paying people.... Blah.....
How swiftly is "swiftly"?....... "within a few days sir"
I don't really care you informing me I get a few quid more in interest, just add it to the sum total....."it's a requirement sir"
You're just delaying this to earn a bit more interest off of the PPI reclaim fund aren't you?..... "certainly not sir, there have been genuine issues paying out to people"
So how come there are people who appear to have made their complaint, had it upheld and been paid out within a total timescale of 6 to 8 weeks?......"I don't think that's the case"
Any chance I will see my money before next weekend?...... "I should think so"

I look forward to joining the massive queue of people trying to get through on the phone on Wednesday then......

I think they are totally stumped and don't know what to say, and will say anything just to shut customers up for a little while!:mad::mad:

If you ring again tomorrow, its unlikely you will speak to the same person and they will say different again.

Incompetant comes to mind.

di3004

Stutalk11 wrote: »

Don't know if Barry has had her e mail closed due to the amount of
People sending to her but mine got returned this morning as "undelivered" tried calling and it the same old story as everyone else.... If I hear "volume of complaints" or "backlog" one more time I will lose it!!! Lloyds KNEW the amount of loans they had sold PPI on, and after publicly stating they had mis sold they KNEW how many complaints they would get..... It is THEIR job to adequately staff the complaints department, not our job to just put up with constant lies, misinformation and mindless idiots on the end of the phone with little or no sympathy!!!!

Annnnnnnd breeeeeath!! Rant over, carry on waiting

The email box is probably full to the brim - a reason why it may be undeliverable.
It says to try again later as it will not automatically send.
Frustrating "I know".

Contact your local MP if your not getting anywhere who may be lucky to get through to them straight away on your behalf.
Good luck.;)

kerrirobberts

No money. No letter. Working day 70 following calculations letter.... Week 14...still waiting.

Edit:

Daily call to Lloyds "everyone is aware that you haven't been paid, we can't give you any information about when you will be paid"

Grrrrr....

Stutalk11

127 working days (25 wks) since initial complaint,
120 working days (24 wks) since acknowledgement,
55 working days (11wks) since offer of refund,
21 working days (4 wks) since amounts disclosed.

Daily call to Lloyds....... Same old story......

Does anybody in your office know anything useful at all?
"in regards to your claim and when it will be paid, I am afraid I can't help you"
Since ALL of these loans are completed why do you need so long? There is nothing to work out or adjust, it's a simple repayment surely?
"there is a queuing system"
Really? How is that working then?
"I am not sure, possibly by date order"

We all know that ain't the truth!!

Oh well, marathon waiting time in the queue to be spoken to on Wednesday when we will all, no doubt, be trying to get through.... Again... :mad:

kerrirobberts

Why is Wednesday the day when everyone will call? *confused*

namsie323

I have now taken to emailing my Local MP, also FOS and copying in the very unhelpful LLoyds TSB, I figured anything is worth a try I won't give up until I get my money (9K in total).:mad:

reallyangrynow

just phoned lloyds lady very confused so i asked to speak to a manager on hold for ages the same lady came back on phone and said that they had an email an my payment was issued by bacs of friday 11th and should be in my account by wed at latest i asked where is my revised letter the rhat i was promised on 1st november she didnt seem to know anything about revised letters put me on hold again then came back after about 30 secs and said letter was sent on friday as well, convinient eh, di i believe them this time, NO I DO NOT will have to wait to see what wed brings then phone again if no payment LOOKS LIKE I WILL BE ALSOJOINING LONG QUEUE OF PEOPLE PHONING ON WED
GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

di3004

Can't Watchdog push them??

I expect lots on here have already tried, but up to now going by many of hundreds of posts on this site "lloyds" are the ones most delayed!!!

Stutalk11

kerrirobberts wrote: »

Why is Wednesday the day when everyone will call? *confused*

Kerri, every time I call in the last week the only consistent thing I am being told is that they are telling all customers if they don't hear by Wednesday then we should call back......