LloydsTSB PPI Payment

di3004

Ours 2 refunds we are waiting on are those of settled/paid off accounts.;)

natsel

di3004 wrote: »

Ours 2 refunds we are waiting on are those of settled/paid off accounts.;)

so again with the above posted statement from lloyds...

conflicting information...

unless of course lloyds when they say "loans" they mean both finished and on going ..:think:

fobbed_off_2

so how many peeps believe we will receive a new updated letter lets say at larest Monday ??? well have received 2 auto replies from AB from LloydsTSB but nothing that is writtern by her or any of the other peeps ive emailed so they say we have to wait yet another 2 to 4 weeks even though ive was told 6 to 8 weeks which my 8 weeks is up next week - i`m not going to hold my breat i may pass out

welsh_g

fobbed_off wrote: »

so how many peeps believe we will receive a new updated letter lets say at larest Monday ??? well have received 2 auto replies from AB from LloydsTSB but nothing that is writtern by her or any of the other peeps ive emailed so they say we have to wait yet another 2 to 4 weeks even though ive was told 6 to 8 weeks which my 8 weeks is up next week - i`m not going to hold my breat i may pass out

I have now been waiting 11 yes 11 weeks since my original upheld/offer letter dated 22 August for my five loans, I have phoned and e-mailed them every week since end of September, I have now e-mailed Andrea and told them I will be going to my MP if I do not receive my cheque by 11 November. allmy loans were paid off over three years ago.

konpaw

Hi All,

I took a loan for £2800 in 2008. I have a copy of fixedsum loan agreement which says the total amount payabale is £6300 (£4700 for the cash loan and £1600 for the LPI).

When I was takin the loan I didn't realise the LPI was optional. It wasn't offered to me as something additional so I thought it was standard thing and I had to take it. Now, when I am going through the paperwork there is something called ''Your personal Summary & Our Recommendations'' which says I have told them I would have no way to meet my loan commitment if I became unemployed, suffered an accident or sickness, etc. The document also says I have confirmed I don't have any existing insurance so the LPI was recommended to me and I have received all the information on the cost, terms and conditions.

The document is signed by the adviser only.

Honestly I wasn't even asked about whether I need that insurance or not.

Also, I believe the adviser took advantage of the fact I'm foreigner and I wouldn't know what my rights are...

Do you think I could also claim my money back?

Many thanks in advance

di3004

konpaw wrote: »

Hi All,

I took a loan for £2800 in 2008. I have a copy of fixedsum loan agreement which says the total amount payabale is £6300 (£4700 for the cash loan and £1600 for the LPI).

When I was takin the loan I didn't realise the LPI was optional. It wasn't offered to me as something additional so I thought it was standard thing and I had to take it. Now, when I am going through the paperwork there is something called ''Your personal Summary & Our Recommendations'' which says I have told them I would have no way to meet my loan commitment if I became unemployed, suffered an accident or sickness, etc. The document also says I have confirmed I don't have any existing insurance so the LPI was recommended to me and I have received all the information on the cost, terms and conditions.

The document is signed by the adviser only.

Honestly I wasn't even asked about whether I need that insurance or not.

Also, I believe the adviser took advantage of the fact I'm foreigner and I wouldn't know what my rights are...

Do you think I could also claim my money back?

Many thanks in advance

Hi and welcome

Definately give it a go, I think you have grounds to make a reclaim with the reasons you have given.

Lloyds website has the details on how to make a reclaim on there, and its the same reclaim questionnaire as on this site.
Complete and send to the address also shown on their website, and keep copies as well.
Good luck.

http://www.lloydstsb.com/payment_protection_insurance_complaints.asp

flying2468

Just been off the phone to Lloyds and still getting nowhere at all, no dates or timescales can be giving becasue they do not know.

I mentioned the fact that you can get more information from websites like this than you do from then to which he replied 'the problem with reading the websites is that there is so much scaremongering that its causing us to deal with so many calls instead of dealing with what we need to do which is the refunds!'

The guys attitude this morning was shocking.

ThunderCat

Well, it's been 5 working days. Todays post has arrived. And guess what? NO acknowledgement letter!

amersall

'

the problem with reading the websites is that there is so much scaremongering that its causing us to deal with so many calls instead of dealing with what we need to do which is the refunds!'

This guy is right i am afraid to say,there are lots of claimers on here waiting for refunds,who are
e mailing the ceo and telephoning the ppi departments on a daily basis.

Let me make myself very clear here,i dont think the banks making excuses up to people about when they are getting their money is helping the banks credibility,and i think they should respect customers more and it is not acceptable,but by the same token,they should be left to get on with the job in hand.

The people who answer the telephones are just the "people on the ground", they take the order from above,if they are told what to say to customers then that is what they have to tell you.

It would have been better for the banks to say

"we are trying to work through these claims as fast as possible,the claims volumes are into the thousands at the present time,and we will try our best to get through them.
Thank you for your patience"

I think that would have been the best option,rather than the false promises that claimers are getting at the present time.
I am sure claimers would accept this and be more patient.

The_Marksman

amersall wrote: »

'
This guy is right i am afraid to say,there are lots of claimers on here waiting for refunds,who are
e mailing the ceo and telephoning the ppi departments on a daily basis.

Let me make myself very clear here,i dont think the banks making excuses up to people about when they are getting their money is helping the banks credibility,and i think they should respect customers more and it is not acceptable,but by the same token,they should be left to get on with the job in hand.

The people who answer the telephones are just the "people on the ground", they take the order from above,if they are told what to say to customers then that is what they have to tell you.

It would have been better for the banks to say

"we are trying to work through these claims as fast as possible,the claims volumes are into the thousands at the present time,and we will try our best to get through them.
Thank you for your patience"

I think that would have been the best option,rather than the false promises that claimers are getting at the present time.
I am sure claimers would accept this and be more patient.

Spot on gorgeous