LloydsTSB PPI Payment

princesskez26

Pigging joke, I rang again last night to be told by some shirty bloke 'its not as simple as pressing a button!' pft

gringo2000

minniemischief wrote: »

You're right. I phoned them this afternoon and they tried to fob me off by saying the payment you received already includes the interest, which it does but not the additional for the delays. I think a letter is in order as phone calls are a waste of time.
They shouldn't be let off the hook, like you said they wouldn't if it was the other way around!:money:

What a coincidence after we were talking about this yesterday - I sent Lloyds a letter a month ago saying that they had failed to pay me the extra 2 months interest that they owe me due to my delayed PPI refund. Just checked my bank account, and they've paid in £56 this afternoon - so its definately worth following it up.

I wasn't originally going to bother - but i'm glad I did now because i'd have been £56 out of pocket - and Lloyds would have been £56 better off.

Its great being demanding to the banks after years of them thinking they can do as they please with our money

purdita

Can anyone tell me whether Lloyds will pay compensation to cover the deposit on a car which was subsequently lost because they did not make the PPI refund when they said it was going into the account?
This is what happened to my Son in law. He queried the fact that they still took a PPI payment even though his claim had been accepted and while he was on the phone regarding that, was told that she could inform him that full payment was definitely being made that week and would reach his account on the Thursday.
He didn't ask for this information....he was asked if he'd like to know when he was being paid! And he asked her to confirm that this was definite.
They then put a deposit on the new car they were going to buy only to discover that the funds were not there on Thursday to cover the balance.
This was back in January and there have been numerous phone calls and a formal complaint lodged, which has not been formally acknowledged, but is alledgedly being dealt with elsewhere.
Lloyds have admitted on the phone that the information should never have been given and the fault is entirely theirs. The initial misleading information was recorded according to one person he spoke to......so what are the chances of them being compensated for the loss of the deposit? ( they have receipts)
They received a cheque for the interest a month ago and the balance went into their bank yesterday. Both of these sums were calculated up to January.
TIA

gringo2000

purdita wrote: »

Can anyone tell me whether Lloyds will pay compensation to cover the deposit on a car which was subsequently lost because they did not make the PPI refund when they said it was going into the account?

They then put a deposit on the new car they were going to buy only to discover that the funds were not there on Thursday to cover the balance.

I'm sorry, but that won't be Lloyds TSB's fault. It'll be the fault of your son in law for spending money that he hasn't got yet.

Its crazy to make such a big spend like that working on an assumption that the money will be in the account by then.

moomoo4444

So recorded delivery letter sent 15 days ago with my intent to take them to court if my £6000.odd was not paid within 14 days
phoned them today and guess what ..nothing on the system about the letter .:mad:
this is just beyond a joke so it looks as though i will have to go through court proceedings now
Once this is out of the way ,lloyds will be losing another customer

gringo2000

moomoo4444 wrote: »

So recorded delivery letter sent 15 days ago with my intent to take them to court if my £6000.odd was not paid within 14 days
phoned them today and guess what ..nothing on the system about the letter .:mad:
this is just beyond a joke so it looks as though i will have to go through court proceedings now
Once this is out of the way ,lloyds will be losing another customer

Track it online at the Royal Mail website with your receipt - and then print the proof of delivery for your records.

If they've definately receieved it, and they're denying it, then you've done enough to take them to court.

Good luck! Sounds like you're onto a winner here. I'd put my money on them recieving it but conveniently losing the letter (or they're actually testing you to see if you will take them to court - in which case, thats a risky tactic by them because if you do, it'll cost them extra in court fees!).

Shirleyk

Two weeks ago I received offers from LTSB for 3 loans, one of the loans from the 1990s. I was quite happy to accept the offer. Anyway, yesterday I received another offer for the loan from the 90s (I believe the same one that I received an offer from 2 weeks ago). I complained about the loans from the 90s three times and it would appear that they have been registed on different reference numbers. Obviously I have no intention of keeping both lots of money when I receive it. However, the offer letter that I received yesterday was more than £300 less than I received 2 weeks ago. What should I do? Obviously I don't want to accept the lower offer and why should I. Can I please have your thoughts? Thanks.

gringo2000

Shirleyk wrote: »

Two weeks ago I received offers from LTSB for 3 loans, one of the loans from the 1990s. I was quite happy to accept the offer. Anyway, yesterday I received another offer for the loan from the 90s (I believe the same one that I received an offer from 2 weeks ago). I complained about the loans from the 90s three times and it would appear that they have been registed on different reference numbers. Obviously I have no intention of keeping both lots of money when I receive it. However, the offer letter that I received yesterday was more than £300 less than I received 2 weeks ago. What should I do? Obviously I don't want to accept the lower offer and why should I. Can I please have your thoughts? Thanks.

Personally, with the way things are with Lloyds at the moment, i'd not say anything and wait until they pay you.

If they pay you the higher amount, phone them up once you've been paid to let them know that you've recieved two letters - and you think they've processed it twice - and tell them you're worried that they'll pay a 2nd amount in.

If they pay you the lower amount, then photocopy the letter of the higher amount, tell them they've made a mistake, and they'll have to "top-up" the difference.

If you tell them before you're paid up, no doubt they'll say "oh sorry, we'll have to recalculate your loans again" - and then your refund will be delayed.

Make them wait for you rather you waiting for them - they won't rush else and you'll be waiting longer for your refund.

Shirleyk

gringo2000 wrote: »

Personally, with the way things are with Lloyds at the moment, i'd not say anything and wait until they pay you.

If they pay you the higher amount, phone them up once you've been paid to let them know that you've recieved two letters - and you think they've processed it twice - and tell them you're worried that they'll pay a 2nd amount in.

If they pay you the lower amount, then photocopy the letter of the higher amount, tell them they've made a mistake, and they'll have to "top-up" the difference.

If you tell them before you're paid up, no doubt they'll say "oh sorry, we'll have to recalculate your loans again" - and then your refund will be delayed.

Make them wait for you rather you waiting for them - they won't rush else and you'll be waiting longer for your refund.

Thanks for this Gringo. I think you are right but I wanted another opinion. What a mess!!

gringo2000

Of course, you could have some real fun and let them pay you twice - and then when they phone you to get it back, keep them on hold for 35 minutes before telling them "you're busy and can't give them a deadline of when you can pay it", ignore their emails, and then pay them back 6 months later :rotfl: