LloydsTSB PPI Payment

Melintenerife

Chasabeth wrote: »

I made my weekly call today, as I have done for the last 2 and a half months, and having emailed Tim Tookey and getting a reply a week yesterday thinking this would get things moving, I was wrong. I was informed that they havent even done my recalculation yet and have no timescales, they having a laugh?!
18th August my letter came to confirm my payout. I think they are going to make it a nice round year! Another email sent, for what good it will do.

I've had enough of this whole situation!! I am exactly the same as you, offer letter in August, part payment in September and then nothing since. Phonecalls, e-mails and letters just don't have any effect on them and nothing seems to get through.
I can't believe that such a large organisation can be allowed to treat its customers this way, without a financial governing body stepping in to help resolve the matter.
I feel so let down by it all, every phonecall is so stressfull and infuriating as it gets me nowhere!! I really didn't want to have to take them to court because of the extra stress, but I can't see any other way of getting my money if I don't!

Chasabeth

Melintenerife wrote: »

I've had enough of this whole situation!! I am exactly the same as you, offer letter in August, part payment in September and then nothing since. Phonecalls, e-mails and letters just don't have any effect on them and nothing seems to get through.
I can't believe that such a large organisation can be allowed to treat its customers this way, without a financial governing body stepping in to help resolve the matter.
I feel so let down by it all, every phonecall is so stressfull and infuriating as it gets me nowhere!! I really didn't want to have to take them to court because of the extra stress, but I can't see any other way of getting my money if I don't!

I'm tearing my hair out with it. I'm like you, I dont really know what else to do and I dont want to go down the court route either but again, I cant see any other option.
I'm not in desperate need of the money so I can imagine people who, how awful it would be for them as I'm finding this stressful now.
I know what I'll be doing when I do finally get my money - Switching banks as fast as my little legs will carry me!

gringo2000

Melintenerife wrote: »

Thank you for your reply.

I have sent an e-mail this morning asking them to let me know a date and suggesting they pay the money into my account today as I see no reason for delaying it any further.
I did send letters on Monday this week, giving them 10 days to pay the money into my account or I will take them to court.

Should I now send further letters or just wait the 10 days?

Unfortunately, you will have to write them a follow up letter - simply because you only gave them a deadline of 10 days to pay up.

The court rule is that you have to give anyone that you're demanding payment from a minimum of 14 days notice (I thought i'd put that in the thread with my template letter?).

If you were to take them to court now, with them only having 10 days notice, chances are the court would throw it out on the grounds of not giving them a fair opportunity to pay up - and then you;ll have lost your court fees.

My advice would be to write another letter over the weekend, opening the letter, in bold, with the title of "Final request for payment and notification of extended 14 day deadline".

Put Mondays date on it (27th February), and set a deadline of Tuesday 13th March - that is exactly 15 days (it allowed an extra day for your letter to get to them in the post). Send it by first class RECORDED post (so that they can't deny they haven't recieved it) - they will then recieve it on Tuesday 28th February - and they will have exactly 14 days to pay up.

If they haven't paid up by the 13th March, then you have then given them a fair 14 days notice, and complied with the court "fair warning" rule. You then have a fair case against the bank, and then they should back down and pay up. If they ignore your deadline, then they face losing the case - and then they'll have to pay up anyway. You will have backed them into a corner either way.

Good luck - but remember the 14 day rule. That is vital - otherwise the court will throw out your case and you'll have lost your court fee.

doublet1977

Got a phone call after calling them yesterday, saying that my claim was supposed to be sent to the consumer debt recovery but hadn't so it's going to be recalculated as ive been waiting since August!!! Have them my current account details ( natwest!) so I'm thinking this is hopeful???

lallychops

Yay! Been Paid!
Original claim September 22nd,
Calculations letter 8th Dec, cheque arrived this morning.

I wonder how many are left?!

gringo2000

blairrowland wrote: »

so on Monday I'm going to be sending another letter with the 3 weeks deadline to see if they'll shift!

Yeah, definately send a letter rather than an email. Emails can get lost and they can deny they've recieved it (plus Lloyds seem to be de-activating the personal email addresses - Miss Barry's certainly no longer works and now bounces back as undeliverable - hers seem to come from the general customer "care" email address now.

If you send it in writing, they can't really ignore it.

Shirleyk

I have just arrived home and found a letter from Lloyds TSB upholding 4 loans with PPI, including one from the 90s. They have offered £14,500 so I am very pleased. I started the process in early December. I realise that I might have to wait a while for my money but I am not too bothered about that. The main thing is that I've had a success.

I have also previously received £2025 from Halifax. I am still waiting to hear about another couple of very small claims.

Good luck to all those people who are still waiting. Thank you to the good people on this forum who have advised and provided support and a huge THANK YOU to Martin. Without him I would never have complained or received a penny, let alone £16,500. :j

dilus

Shirleyk wrote: »

I have just arrived home and found a letter from Lloyds TSB upholding 4 loans with PPI, including one from the 90s. They have offered £14,500 so I am very pleased. I started the process in early December. I realise that I might have to wait a while for my money but I am not too bothered about that. The main thing is that I've had a success.

I have also previously received £2025 from Halifax. I am still waiting to hear about another couple of very small claims.

Good luck to all those people who are still waiting. Thank you to the good people on this forum who have advised and provided support and a huge THANK YOU to Martin. Without him I would never have complained or received a penny, let alone £16,500. :j

Fantastic results Shirleyk :T well done

princesskez26

Getting peed off now lloyds - waited since november for a cc refund so far :@

toddle2u

OH received her cheque this morning. Strangely it came from her local branch where her account is. Now she's got to go and pay it in there. Previous cheques came from Head Office of Lloyds.

Anyway at least got it now - just waiting on one more case from Lloyds and then the nightmares over.