LloydsTSB PPI Payment

townboy_2

money-iom .offer letter 18 aug phoned to accept no letters or phone calls from themtill wednesday
used to phone every 2 weeks to no avail again i hope you all get paid soon

karengibo

townboy wrote: »

karengibo, I have been paid today , waiting for payment since 18 august had a phone call on wednesday out of the blue to say recal had been done. and my money would be paid shortly.
HOPE YOU ALL DONT HAVE TO WAIT AS LONG AS ME .

That's great news townboy!!!! Let's hope I am next????? I rang this morning and they said a note put on my file at 7.30 this morning saying my recalculation was done so hopefully if goes on the same time scale as you I should get something by monday or Tuesday???

Andyuk

His name is Tim Tookey I get approx 3 emails a week back from him and finally seem to be getting somewhere

tim.tookey@lloydsbanking.com

archer1204

GUYS AND GIRLS DO NOT GIVE UP HOPE
lDec 22nd - Offer letter
Jan 10th - Interest calculated up to
Jan 10th - No payment!
Jan 10th - Feb 1st - Telephone calls to the 'help' line, emails to Lloyds, letters sent to Lloyds - telephone calls unhelpful, emails ignored, letters ignored (very rude!)
Feb 3rd - Cheque recieved!!!
all the same as tmh77
I went down the route of phonecalls politely then i got my mp involved this is the important part she wrote to the CEO LLOYDS who then upgraded it to the highest level still no joy went to the ombundsman who was helpful.
They then said it had gone away for recalculation but when i got the cheque it was the same number on the settlement letter.
Now just started a new claim with loans one branch didnt tell me about but my old branch did.
So lets see how long this one takes as soon as i got my cheque i then rung up the complaints department told them the 2 new loan numbers they said they have 5 working days to investigate of which i should get an acknowlegement email and then wait at least 8 weeks till i should phone them again.
PLEASE PLEASE PLEASE get your MP involved and dont give up.Hope this helps people.

bootonie

claim put in 30/09/11
upheld 09/12/11
interest calculated till 27th dec
no payment,no recalculation letter
no appology
no replies to e-mail
fobbed off on phone
knew recieving 11k seemed a bit to good to be true
been waiting 8 weeks now!!:mad:

kayzie73_2

Further to the reply I had from the payments team at Lloyds on Thursday asking for my contact telephone number, so they can look in to my claim in more detail, I am yet to hear from them.

Just sent yet another "nice" email to the refunds dept and copied Mr.Tookey in to it.

Fed up is an understatement !

bootonie

i am starting to get the impression that its a case of you have dared to claim against us
so we will pay up when we are good and ready,if they are as busy as they claim to be then why cant they send letters explaining lengthy delays,this would cut down on the e-mails and phone calls and perhaps free up more manpower to process the payments,the losses that tsb are incurring are surely set to get worse through their incompetence.

kayzie73_2

Bootonie- you are so right. Its the not knowing that makes it worse. I owe money left right and centre and i have to keep fobbing people off its cruel !!!!

modey-iom

kayzie73 wrote: »

Further to the reply I had from the payments team at Lloyds on Thursday asking for my contact telephone number, so they can look in to my claim in more detail, I am yet to hear from them.

Just sent yet another "nice" email to the refunds dept and copied Mr.Tookey in to it.

Fed up is an understatement !

What email address are you sending the emails to? I sent my claim in back in October and I haven't even received an offer letter even though when I phoned I was told two had been sent out and I would be getting my money, problem is they can't tell me when and keep fobbing me off

gringo2000

bootonie wrote: »

if they are as busy as they claim to be then why cant they send letters explaining lengthy delays,this would cut down on the e-mails and phone calls and perhaps free up more manpower to process the payments,the losses that tsb are incurring are surely set to get worse through their incompetence.

That would be far too logical and simple and would require the use of brains.

If we get sent £30 bank charges for automated letters, then god only knows what we'd have to pay in bank charges for brains to be used.