LloydsTSB PPI Payment

Nicki1968

Thanks Laura, i just don't think there is a system in place, i am waiting on a credit card claim, my 2 loans were sorted also in December.

From the posts that are on here lately it would seem that the extra staff they have taken on are possibly dealing with the newer claims therefore sorting them quickly, and the back log is still a 'back log' which is sooo wrong for all of those people who have been waiting well in excess of 6 months. :mad:

I really feel that i shouldn't be moaning, after only having waited since October.....still very frustrating all the same, i check my bank couple of times a day, what a waste of time.

kayzie73_2

I check my bank account on a morning to see if the money has gone in my account. Does anyone know if its worth checking my account several times throughout ? I thought if the money wasn't in on a morning then there would be no transactions for the rest of the day ??

Nicki1968

As far as i am aware they are paying either by bacs or cheque, bacs usually shows after midnight each day, they were i believe paying via chaps a while back which is any time of the day.

I also check my account at least twice a day....waste of time :mad:

Mattias_pfj

I was paid interest until 6th jan so 19 days late

Nicki1968

Mattias, did they by any chance pay you the extra 19 days interest, be amazed if they did! :eek:

Itsjustaride

moomoo4444 wrote: »

Dear ** *****


Thank you for your e-mail communication and please accept my sincere apologies for the delay in replying.

It is very important to us to ensure that our customers receive competent yet helpful and friendly advice, during any business dealings they may have with us and I am sorry to hear that you have had cause to voice your concerns with the Business.

Please may I offer my sincere apology for the delay you have endured whist awaiting your refund of Payment Protection Insurance.

We are currently processing your payment, which will be sent to you as soon as possible. Unfortunately I am unable to give you timescales of when you will receive this. As you are no doubt aware, we are currently experiencing an unprecedented increase in the volume of complaints and although we have expanded our resources to deal with this, unfortunately there are still occasions when we may not meet our customer's expectations.

Please be assured your repayment will be completed as soon as is possible and there is no deliberate intention to withhold this money from you.

I do hope this goes some way to reassuring you. I would like to apologise sincerely for any inconvenience caused and thank you for your patience at this very busy time.

Yours sincerely



PPI Customer Relations
Lloyds TSB






response i got back after 10 days ,also fired off a letter today ,pointing out that THEY had mis sold me and were holding my money .Also pointed out i want a bank "for the journey " and not once that lies ,fobs people off and holds back my money .


Have also said that when i eventually get it ( ie hell freezes over ) i will be changing to a bank that looks after customers





so watch this space .....as i have been since September 16 2011 :mad:

Recieved identical e mail this morning- I do mean word for word. Not been waiting as long as you, have also replied with a deadline and am going to keep e mailing until receive my cash

kayzie73_2

Thanks Nicki1968 I will continue to keep checking several times a day and keep both my fingers and toes crossed each time I log on x

Nicki1968

Your welcome Kayzie73, it's very frustrating....

I have read several threads today from people who have been paid twice :eek: wouldn't that be nice, no seriously i would be happy to just to be paid the once!!!!

frustratedlloydscustomer

If im paid twice I will put the money in a savings account and hold it until they've rang me numerous times to receive it back

Shirleyk

I am waiting to hear about a number of loans from Lloyds TSB for loans that have been paid off. I had paperwork for three of the Lloyds TSB loans showing PPI. The other three loans were taken out in the 1990s and all I had was the start/end dates and the Product Account Number. I have sent details to Lloyds TSB several times. I sent in the complaints at the end of November. I received 2 acknowledgement letters (one of them for loans that I did not complain about and where I did not take PPI). I have had to chase them three times about the loans from the 1990s despite sending proof. Finally I got an acknowledgement letter for these last weeks. Needless to say I have not had any offers from Lloyds TSB. They really are terrible and I feel sorry for all those people who have been waiting months to get paid out. Obviously they only have two speeds: dead slow and stop. Good luck to all those folks who are waiting on payments and/or decision.