LloydsTSB PPI Payment

Nicolax589

what details do i need to put? My cc ref? loan number? Address etc? Thank you.

nicolasaxone12 wrote: »

[EMAIL="PPI.Customer.Relations@lloydstsb.co.uk"]PPI.Customer.Relations@lloydstsb.co.uk[/EMAIL]. Hi nicola, here is an email address you can use, AB has emailed me back on this one. Don't except a response straight away, it can sometimes take her 2/3 days. Good luck....

nicolasaxone12

Yeah put your cc ref, loan or credit card account no, and name and address, just give enough info so they have no excuse not it respond, don't put you bank account details for obvious security reasons.

Nicolax589

Thank you. If i dont receive a response now, I think ill just give up, is just ridicolous, Ive been waiting since august.

nicolasaxone12

Don't give up, I put my claim in, in June 2011, it was up held in August and i think I'm pretty close to getting my payment. :-)

Nicolax589

Yes i put my claim in last may, received decision in August, never head anything since.

nicolasaxone12 wrote: »

Don't give up, I put my claim in, in June 2011, it was up held in August and i think I'm pretty close to getting my payment. :-)

moomoo4444

Dear ** *****


Thank you for your e-mail communication and please accept my sincere apologies for the delay in replying.

It is very important to us to ensure that our customers receive competent yet helpful and friendly advice, during any business dealings they may have with us and I am sorry to hear that you have had cause to voice your concerns with the Business.

Please may I offer my sincere apology for the delay you have endured whist awaiting your refund of Payment Protection Insurance.

We are currently processing your payment, which will be sent to you as soon as possible. Unfortunately I am unable to give you timescales of when you will receive this. As you are no doubt aware, we are currently experiencing an unprecedented increase in the volume of complaints and although we have expanded our resources to deal with this, unfortunately there are still occasions when we may not meet our customer's expectations.

Please be assured your repayment will be completed as soon as is possible and there is no deliberate intention to withhold this money from you.

I do hope this goes some way to reassuring you. I would like to apologise sincerely for any inconvenience caused and thank you for your patience at this very busy time.

Yours sincerely



PPI Customer Relations
Lloyds TSB






response i got back after 10 days ,also fired off a letter today ,pointing out that THEY had mis sold me and were holding my money .Also pointed out i want a bank "for the journey " and not once that lies ,fobs people off and holds back my money .


Have also said that when i eventually get it ( ie hell freezes over ) i will be changing to a bank that looks after customers





so watch this space .....as i have been since September 16 2011 :mad:

karengibo

moomoo4444 wrote: »

Dear ** *****


Thank you for your e-mail communication and please accept my sincere apologies for the delay in replying.

It is very important to us to ensure that our customers receive competent yet helpful and friendly advice, during any business dealings they may have with us and I am sorry to hear that you have had cause to voice your concerns with the Business.

Please may I offer my sincere apology for the delay you have endured whist awaiting your refund of Payment Protection Insurance.

We are currently processing your payment, which will be sent to you as soon as possible. Unfortunately I am unable to give you timescales of when you will receive this. As you are no doubt aware, we are currently experiencing an unprecedented increase in the volume of complaints and although we have expanded our resources to deal with this, unfortunately there are still occasions when we may not meet our customer's expectations.

Please be assured your repayment will be completed as soon as is possible and there is no deliberate intention to withhold this money from you.

I do hope this goes some way to
reassuring you. I would like to apologise sincerely for any inconvenience
caused and thank you for your patience at this very busy time.


Yours sincerely



PPI Customer Relations
Lloyds TSB






response i got back after 10 days ,also fired off a letter today ,pointing out that THEY had mis sold me and were holding my money .Also pointed out i want a bank "for the journey " and not once that lies ,fobs people off and holds back my
money .[/FON


Have also said that when i eventually get it ( ie hell freezes over ) i will be changing to a bank that looks after customers
[/FONT




so watch this space .....as i have been since September 16 2011 :mad:

It's more or less what they tell us on the phone!!!!!
Exactly what do they do all day... Sit drinking tea I bet coz they sure ain't sorting out people's refunds!!!!!!

Mattias_pfj

Good morning peeps, wee update, after my rant on the phone yesterday then firing of an email to all & sundry i did my daily (normally) dissapointing check of my current account, and lo & behold my money is in


Hope you guys get sorted soon

karengibo

Wish I could say the same........ Congratulations on finally getting your money one day it could be me!!!!

ali.jones_2

I just cant believe it I have been paid too
Yippee
Good luck to everyone else hope you dont have much longer to wait