LloydsTSB PPI Payment

The_Marksman

kerri_dfw wrote: »

alkeir wrote: »

Ah ok no worries. You can increase the size of your browser font if you're having difficulties seeing it

I've checked my account and no refund, no further calculation letter since mine invalidated straight away, and no reply as yet to my threat of court action. Looks like I might have to seek legal advice

Morning All

Kerri you used all the hot water this morning! ive had to have a cold shower! :rotfl::rotfl:

Had a email from Lloyds this morning and wet myself laughing! its a customer review survey! haha.......... the excitement of filling it in awaits :rotfl:

stuart_lamb

Esoog wrote: »

Well, here we are on day 9 of the 10 working days it will take "the team" to respond to an email a customer service adviser sent to them saying we had NO MONEY NO RECALCULATIONS LETTER AND NO HELP FROM LYING TOTAL SCUM BAGS guess what? NO RESPONSE.

So, guess what they advise now? A "team leader" will chase it up CALL BACK IN ANOTHER TEN DAYS to find out the result. Which will no doubt be; "no response, call back in ten days"


Totally, totally !!!!ing useless.
Totally, totally !!!!ing useless.
Totally, totally !!!!ing useless.
Totally, totally !!!!ing useless.

Yeah good luck, im on day 14 without a response or call back that i was promised. :mad:

kerri_dfw

The_Marksman wrote: »

kerri_dfw wrote: »

Morning All

Kerri you used all the hot water this morning! ive had to have a cold shower! :rotfl::rotfl:

Had a email from Lloyds this morning and wet myself laughing! its a customer review survey! haha.......... the excitement of filling it in awaits :rotfl:

You needed it!

Funny about the email :rotfl:
I was on working day 75 last week, so it must be somewhere in the 80's now

The_Marksman

kerri_dfw wrote: »

The_Marksman wrote: »

You needed it!

Funny about the email :rotfl:
I was on working day 75 last week, so it must be somewhere in the 80's now

that indeed i did! :rotfl::rotfl::rotfl:

thats far too long to be waiting! i might phone them later today just to have a laugh

kerri_dfw

Got my date wrong it was 8th August, so working day 78 :@

The_Marksman

kerri_dfw wrote: »

Got my date wrong it was 8th August, so working day 78 :@

fingers crossed its any day now then for you

i cant even remember what date mine was now! :eek: been soooo long :rotfl:

kerri_dfw

I think I told Andrea the original was the 5th when I sent her my "i'm going to go to court as I've had enough" email yesterday, oh well 5th / 8th potato patato, still over 15 weeks now! I just want to be able to finish my dealings with them.

Anyway, whose go is it at Cluedo?

stevied1969

Not sure if it will help anyone or if I was just lucky, but as my PPI refund appears to be running 'on time' with Lloyds I figured I would give a quick run down of my situation and a brief overview of the process I went through with them.

Situation.
Two existing Loans and a credit card with Lloyds, only had PPI on one of the loans and this is what I was claiming for. The PPI refund will pay off one of the loans and the credit card.

Time Line.
Claim Started on 12th July.
Offer letter received 30th Oct.
Called Lloyds on 31st (PPI Dep) to get an idea of timeline, had the usual 'not giving any times' response, complained about the idea that they thought they could hold onto my money indefinitely, told the person on the phone that if I hadn't received the refund by the 23rd they would received a final demand for payment letter from me, which would then be followed by court action.
Called Lloyds on 16th (PPI Dep) chasing refund, no progress.
Called Lloyds on 17th (regular customer service) making enquiries about cancelling my two existing loan direct debits and stopping paying the credit card until refund received - asked the customer service person how I would go about it, she said they would just re activate the dd payments if I cancelled them, so I said that means the only way I could do this would be to change banks and not transfer the lloyds direct debit payments across.
22nd Received interest on PPI payments, spoke to PPI dept and they said the actual refund of PPI payments had been sent to Loans Direct so that they could restructure the loan, and that the refund would then be sent from Loans Direct into my account, this could take upto 21 days.

As I say, I don't know if any of the complaints/threats made any difference what so ever or if I was just lucky, but my refund payment, while still as slow as possible, is so far running on time.

Good Luck everyone who is still battling for there money.

grastaff

Stutalk11 wrote: »

I have been trying to get that address for weeks!!! Lol, what's the magical email address?

I e-mailed the CEO and got a response from Ms Barry! So again round in circles, by the way the CEO is apparently off sick!

Sorry but wouldn't hold out much hope of a response from the CEO office.:(

roons_2

hi could any1 help im looking for the email address for andrea barrie ppi manager can any1 help??????