Virgin Mobile - retention deal?

You

I wonder if anyone out there has ever been offered a decent retention deal at the end of their contract on Virgin (pay monthly)?

My contract is due next month and basically their standard official deal is to lower the £32 per month to £25 on a rolling monthly basis with no new contract. It's only 100 xnet mins and 200 texts (was a 12 month nearly free cashback for anyone wondering why I paid £32 a month for that).

After several years I have decided the stress of cashback deals is becoming a bit much, and I am only prepared to go with Carphone Warehouse because of the added security of having 60 days to send in bills. They don't seem to have anything good at the moment or in the recent past from what I have seen, so I have been thinking of one of '3's 18 month half price refurbished deals. Before I go ahead and call to cancel, just wanted to see if anyone can give me a heads up. Anyone ever had an offer from Virgin, or heard that they do them?

Thanks.

diamonds

ask them for the 300min/text no contract deal for a tenner, they might give it

deanos

Same situation Virgin didnt offer me anything special and my contract ends on 6th Feb, they wont even give me my PAC until 6th Feb either which a bit crap

You

diamonds wrote:

ask them for the 300min/text no contract deal for a tenner, they might give it

Is that based on your or someone else's experience? Or did you just come up with that as a random one to try?

PNEfan

It's an offer with NTL (who now own Virgin). If you are an NTL customer (phone or tv or broadband), you can have it. See NTL website for details. Offer expires (current info) 31 March.

tightrs

hi all
at the moment i pay £15 per month for 300 texts and 300 minutes on a 12 month contract with virgin,which runs out in september ,bundled with this i have free virgin broad band option 2 up to 8mb.
my question is this, what will virgin offer at the end of the contact and has anyone been on this tariff and it come to an end yet

JPR

I'm on this as well and am also wondering. They will lose on awful lot of customers if they don't offer something good.

linx_2

Hi
It should stay the same give them a ring on 150 check out other companys first to see if they can give you a better deal if they can hit virgin with the offer you have been given.
I have virgin payg but have virgin broadband paying 17.99 a month and have just been on phone to complain ( it does good having a good moan ) cos i now have free evening and weekend calls from landline and up to unlimited 8mb broard band and got a free set top box for 14.99 month, as they said it was a 12 month contract i asked them what happens after the 12 month they said nothing it doesnt go up it stays the same

scruffyone

Hi, Linx - I was hoping that it would stay the same but Virgin mobile and Virgin broadband say that it will revert to a normal state after the year. I also think that they will lose a lot of customers but if you have an idea of how we can force their hand please let us know. What you are quoting is a totally different contract by the sound of it so the situation may not be the same but I can always stand corrected. Personally I do not want to change over to Virgin landline just want their mobile and broadband.

luckydip_3

I'm on a £30 tariff and my contract runs out mid August. I have been told I can have the n95 (currently out of stock) on this tariff. I have asked for it on a lower tariff with free phone - a match with Orange. The sales team are going to ring me back.

linx_2

Haggle with them scruffyone believe me it works they dont want to loose customers
good luck