New The Citibank Club

computerwoman

ella_ella_ella wrote: »

It didn't work

you may have to ring them and ask them about it,
as I rang to ask how I did use the card for it,
and they just said at the ATM switch account,
which is what I can do now,
but they told me to do this,
so have they done something electronic to enable this
before I got to the ATM
I didn't check it for afew days, and haven't checked it since,
cw

DropDebtFred

dexters_mum wrote: »

Strange and slightly worrying because I am going away in 3 weeks, I know the T&C's iot says you must let them know you are going to be using your card abroad, which you did, and it still didn't let you?

I have already let them know and I am now slightly worried, I get paid the day before we go, which will be about £1900, I can withdraw £1000 (£500 day before, £500 day of travel) but I had planned to withdraw money whilst abroad.

Hmmmm, will send them a secure message now.

I wrote CS a secure message last week asking for an explanation of why this happened, but no reply as yet ... could be that the citibank honeymoon period is over for me!

michjoe

Just phoned citibank to ask for small overdraft in case of emergencies, I was told that there would have to be more than £1250 going into the account and I told him that there was but because most of it isn't from my salary I was rejected. What does it matter where the money comes from as long as the money goes in?

[Deleted User]

michjoe wrote: »

Just phoned citibank to ask for small overdraft in case of emergencies, I was told that there would have to be more than £1250 going into the account and I told him that there was but because most of it isn't from my salary I was rejected. What does it matter where the money comes from as long as the money goes in?

I think it's so they know that it will be money that is paid in regually

computerwoman

michjoe wrote: »

Just phoned citibank to ask for small overdraft in case of emergencies, I was told that there would have to be more than £1250 going into the account and I told him that there was but because most of it isn't from my salary I was rejected. What does it matter where the money comes from as long as the money goes in?

it has to be guaranteed monies going in, not just money from anyway,
its in the T&C's
sorry it's not much help.
cw

computerwoman

DropDebtFred wrote: »

I wrote CS a secure message last week asking for an explanation of why this happened, but no reply as yet ... could be that the citibank honeymoon period is over for me!

have you tried phoning them
if you get someone that you cant understand,
then ask very nicely to speak to someone that you can understand,
we think it's a nightmare when we cant understand people,
imagine how they they feel,
and do they understand us, probably not,
cw

skybluesaver

Hi fellow moneysavers.
I'm glad to see that the vast majority of you have had pleasent experiences with Citibank.
I've had nothng but problems with my Citi Credit card.
Customer services are not that helpful & i also find it difficult to understand their customer services agents at times as i find their English can be a little patchy (One of the many joys of outsourcing your customers services to India)
I've now not been able to access my account online for 4 days, apparently a problem that they're dealing with.
Its fast approaching the point where i am seriously considering closing the account after only 2 weeks.

computerwoman

Hi
I have just been online with my account
no problems for me,
have you cleared your cookies
I use webroot windows washer,
free for 30 days
then just un-install and re-install for another 30 days free,
and sorry to hear you have been having problems with citi
I am very pleased with them at the moment,
and hope this continues in the future,
cw

michjoe

computerwoman wrote: »

it has to be guaranteed monies going in, not just money from anyway,
its in the T&C's
sorry it's not much help.
cw

The other money that I have going in is guaranteed every week, I did try explaining this to customer services but he just kept repeating that it has to be a salary like he was a broken record. I only wanted a small overdraft for emergencies.

marcellep

michjoe wrote: »

The other money that I have going in is guaranteed every week, I did try explaining this to customer services but he just kept repeating that it has to be a salary like he was a broken record. I only wanted a small overdraft for emergencies.

As far as I understand the amount has to be in one lump sum