New The Citibank Club

floatsy

Altarf wrote: »

I used to have an account with Citibank but found that they were the most useless financial institution I have ever dealt with, by a significant margin. What was staggering was that their dreadful service was not confined to a single aspect of their service, but covered all aspects of their service.

Even when I closed the account they didn't send me the closing balance, their response was "we didn't think you wanted it".

Six months after closing the account when I checked my credit report I found that they had linked my name to an address I had never heard of. Was that fun to sort out.

I would not recommend Citibank to my worst enemy.

My advice to anyone who is thinking of opening an account - Run away now as fast as you can whilst you still have time.

I have been with Citibank UK for a couple of years now and they are the most pathetic institution in terms of service and resolution. I haven't been able to access my UK current account for months and just keep getting thrown around via call operator/internet operator by operator. They break their promises ie callbacks, don't adhere to SLAs "we will get back to you within one working day" and are useless/deceiving in communication "we will change all this" and then repeat the same again and again.

I seriously cannot believe how pathetic they are, and they are probably the worst I have experienced across the globe.

marcellep

floatsy wrote: »

I have been with Citibank UK for a couple of years now and they are the most pathetic institution in terms of service and resolution. I haven't been able to access my UK current account for months and just keep getting thrown around via call operator/internet operator by operator. They break their promises ie callbacks, don't adhere to SLAs "we will get back to you within one working day" and are useless/deceiving in communication "we will change all this" and then repeat the same again and again.

I seriously cannot believe how pathetic they are, and they are probably the worst I have experienced across the globe.

Wow this is worrying I have been following this thread for years and nobody really has had any serious problems with Citi bank.

If you have requested something within reason and they have failed to reply or supply you the information you want I would suggest calling the Information Commissioner's Office. I think you will get a response that way

http://www.ico.gov.uk/

Helpline

Call us on 08456 30 60 60 or 01625 54 57 45. Our helpline is open from 9am to 5pm, Monday to Friday.

Hazzanet

marcellep wrote: »

Wow this is worrying I have been following this thread for years and nobody really has had any serious problems with Citi bank.

I have to admit that my experiences with them have been okay, but their call centre is pretty dire all round. The language barrier and the fact that the people in the call centre are heavily scripted means that even the simplest instruction by telephone becomes a challenge in itself.

97trophy

I had the same experience as Hazzanet.

jsmith9156

I've given up with Citibank, I'm happy with my Halifax Cardcash Electron and my Credit Union Current Account Visa Debit card now

marcellep

Hazzanet wrote: »

I have to admit that my experiences with them have been okay, but their call centre is pretty dire all round. The language barrier and the fact that the people in the call centre are heavily scripted means that even the simplest instruction by telephone becomes a challenge in itself.

Oh I have to agree with you on this one 100%

They find it hard if you talk to them about things other than DD, or transactions.

I personally find it much easier to email them and there internet banking is also really good.

I am still happy

wardrobe

im going to attempt to close my account down with them tomorrow, but im dreading the phone call to them as i know

1. the language barrier with cause me stress
2. they will screw up closing my account down somehow.

it should be a joy to close but i just know something bad will happen, based upon previous experience.

marcellep

wardrobe wrote: »

im going to attempt to close my account down with them tomorrow, but im dreading the phone call to them as i know

1. the language barrier with cause me stress
2. they will screw up closing my account down somehow.

it should be a joy to close but i just know something bad will happen, based upon previous experience.

Oh Goodluck doing that, You can always email or send a letter to them. All letters get a reply and it's in English

floatsy

marcellep wrote: »

Wow this is worrying I have been following this thread for years and nobody really has had any serious problems with Citi bank.

If you have requested something within reason and they have failed to reply or supply you the information you want I would suggest calling the Information Commissioner's Office. I think you will get a response that way

Thankyou so much marcellep. I think I will also contact the Ombudsman too. Given that I have not been able to access my account online since February, it seems a fair case.

It's more just how incredulous this situation is - I'm currently not in the UK which makes it easier for them to fob me off but I really wouldn't have expected this from a "major financial organisation"

Anyway again thanks very much for the pointer :beer:

floatsy

marcellep wrote: »

Oh I have to agree with you on this one 100%

They find it hard if you talk to them about things other than DD, or transactions.

I personally find it much easier to email them and there internet banking is also really good.

I am still happy

I have to agree with Hazzanet too - and the problem is because I cannot ever get a resolution fom the
call centres, I tried using internet banking. The nameless aspect is really hard, and I keep
getting messages saying "Sorry due to a technical issue, we've lost your message"

I think if you are in the UK and use the ATM card, it should be OK, but if you are relying on
a wider range of services, and any degree of reliability, find another bank.