MSE News: Orange to raise monthly mobile costs

swordfish

Guys_Dad wrote: »

A few points.

1. As stated previously, since all of the networks have escalation clauses in their contracts, then presumably they all employ "drooling lunatics" ?

2. Your plan is a fair one to move matters on and you are realistic about the outcome. Would it not be better for your pocket with less effort and a beneficial outcome to see if you can get a pre-increase discount as a few posters on this thread have done?

3. If all the networks have the "right" in their contracts to raise prices mid-term, are you really better off going to another network, particularly if Orange offer the best deal at the end of your current contract?

4. Don't blame the CS team or retentions who have to follow Head Office guidelines.

I know this was a reply to someone in but just answering in my case


1. Others have the clauses. Firstly the clause is usually more prominent in their contracts, secondly have they ever implemented them?

2. The only discount they'd give me was a new plan with half as many inclusive minutes.

3. Orange no longer have the best deal for me. I've been with them 10 years (ish) and got decent coverage so have just stayed with them for ease. Voda actually have a better price plan for me, which I'd not have bothered looking at if it wasn't for this underhand price increase.

4. I've not blamed them personally. I know they must be absolutely sick to death of the phone calls about this, but they work in customer service. I was polite to them, they were less than polite to me.

olip74

In 18 months time when the orange contract retention tea cant get a soul to resign a contract, then hopefully the idiot who dreamt up this rip off will be led quitly to a job center off there choosing.

The 'idiot' who dreamt this up is probably a senior executive, who will be getting a bonus for saving the company millions and will probably be long gone in 18 months with a nice accrued pension pot and a golden handshake. That seems to be the way it works doesn't it? Thomas Cook was just the latest firm I've seen this happen to.

Guys_Dad

swordfish wrote: »

I know this was a reply to someone in but just answering in my case


1. Others have the clauses. Firstly the clause is usually more prominent in their contracts, secondly have they ever implemented them? The prominence is not the issue here. Objectors would still have objected no matter where the clause was.

2. The only discount they'd give me was a new plan with half as many inclusive minutes.

3. Orange no longer have the best deal for me. I've been with them 10 years (ish) and got decent coverage so have just stayed with them for ease. Voda actually have a better price plan for me, which I'd not have bothered looking at if it wasn't for this underhand price increase. Can't believe the last point otherwise you shouldn't be a member of "MoneySavingExpert" ! :rotfl: Absolutely right to move for commercial or reception reasons, though.

4. I've not blamed them personally. I know they must be absolutely sick to death of the phone calls about this, but they work in customer service. I was polite to them, they were less than polite to me. Some are, of course, but if you keep ringing back, then you will eventually get a fair rep.

On the point of implementing the clauses, I think only "3" in the past has also tried to implement it. But I tend to remember the Energy companies who follow each other. I suspect the others may be hanging back to see what happens to Orange.

Edit:- And of course Vodafone have increased their charges by rounding up as another long current thread shows. So that's 2 of the big 5 down and the regulator hasn't surfaced to say that networks can't apply their increase clauses.

yermanevans

Quite simply, at the end of my contract, even if Orange was offering the market leading deal in the phone market with a night out with the Middleton sisters thrown in I would not give Orange another penny. I have been treated with contempt since the initial text. I have spoken to Orange twice once I was spoken to like I was scraped off the bottom of her shoe (her name is written down) & one genuinely pleasant girl once I got past the annoying script. Orange only gets the opportunity to me with contempt once. I accept that both customer services & the retention teams are doing the bidding of the drooling lunatics, so Orange need to get rid of the people making these stupid policies & start treating people who pay the wages with a little respect & integrity.

DUTR

yermanevans wrote: »

Quite simply, at the end of my contract, even if Orange was offering the market leading deal in the phone market with a night out with the Middleton sisters thrown in I would not give Orange another penny. I have been treated with contempt since the initial text. I have spoken to Orange twice once I was spoken to like I was scraped off the bottom of her shoe (her name is written down) & one genuinely pleasant girl once I got past the annoying script. Orange only gets the opportunity to me with contempt once. I accept that both customer services & the retention teams are doing the bidding of the drooling lunatics, so Orange need to get rid of the people making these stupid policies & start treating people who pay the wages with a little respect & integrity.

All that fuss over a few quid a month?

Guys_Dad

yermanevans wrote: »

Quite simply, at the end of my contract, even if Orange was offering the market leading deal in the phone market with a night out with the Middleton sisters thrown in I would not give Orange another penny. I have been treated with contempt since the initial text. I have spoken to Orange twice once I was spoken to like I was scraped off the bottom of her shoe (her name is written down) & one genuinely pleasant girl once I got past the annoying script. Orange only gets the opportunity to me with contempt once. I accept that both customer services & the retention teams are doing the bidding of the drooling lunatics, so Orange need to get rid of the people making these stupid policies & start treating people who pay the wages with a little respect & integrity.

Wait till you deal with Vodafone or 3 ! And as far as "drooling idiots who make the policies", since all networks have the same escalation clauses, I guess you will be going back to the tin cans and string ??????

Guys_Dad

DUTR wrote: »

All that fuss over a few quid a month?

.....................and one CS rep who offended him. Don't forget that ! :rotfl::rotfl:

subaur_swift

it is not nice when you ring & get spoken to like dirt as we do pay there wages etc, & this rise at the moment is small but if it happenes & it might well do. what is to stop them doing it over & over again ??? & we are not made of money as cost of living goes up but our wages do not as i am a sole trader so money is tight at times ( unless i rip folks off like some companys do !!! ).

Guys_Dad

For those of you who are miffed at Orange and contributing to this thread via broadband over a BT line , unless you have gone for the payment up front option, it just isn't your week, is it?

https://forums.moneysavingexpert.com/discussion/3645605

subaur_swift

lucky i am in the trade ( pc support etc ) so i pay upfront on mine.