Argos won't give me my item paid for with gift cards

warehouse

DCFC79 wrote: »

Lol all this for an ipad,

The O.P. did this to get money off of an IPad. Remind me what this site is about again will you?

texranger

halibut2209 wrote: »

I am questioning what right do Argos have to void the gift cards seeing as that contract is now concluded.

If I buy something in a shop, pay and get the item, they cannot tell me later that they sold me the item in error. Many of the questions we get here (and have an appropriate sticky) is when a sale contract is complete. It's when the offer of payment is accepted and the goods handed over, or dispatched. That is what happened here.

Why can Argos now say they have the right to void that sale.

as said before how do we know it is an Argos policy to void the giftcards. the OP was only told this by a store manager. this is why the OP should contact the groups exec. department.

mcbain

To clarify - they accepted the cards & gave a reciept as with any other transaction. It was after this the query came up.

As I understand it a sale contract has been formed.

halibut2209

My question was genuine, not rhetorical. As you say, asking that at a higher level should get some answers.

I'd still love to know when a contract is formed in an Argos store though.

halibut2209

mcbain, I agree with you. In fact there are TWO sales contracts here. Games to gift card, then gift cards + cash to ipad.

Your store seems to be now voiding BOTH of those, not just one. Very interesting.

DVardysShadow

texranger wrote: »

Argos ( their manager) is disputing the way the giftcards were issued ( so saying giftcards should not have been given) so therefore voiding the giftcards as if they were never issued, so Argos now MUST return the games to the OP.

the OP should email the Argos executive department as they are the ones that can get this sorted

Or, if it is 2 short transactions, the first transaction is complete. So now they have to honour the gift cards.

The don't actually have to return the games - possibly they can't. But if they don't, then they have to give the OP value for the gift cards.

texranger

DVardysShadow wrote: »

Or, if it is 2 short transactions, the first transaction is complete. So now they have to honour the gift cards.

The don't actually have to return the games - possibly they can't. But if they don't, then they have to give the OP value for the gift cards.

the store manager is disputing the way the giftcards were issued , so therefore voiding the original games - giftcard transaction upon investigation which as its just the word of a store manager how can we know if its true so this is why is it important for the OP to contact the directors office.

dan_l

Are they just standard gift vouchers or some gift vouchers specific to when games have been traded in (which may have different terms/conditions)?

I'm just wondering how this got flagged up by Argos when it came to paying with the vouchers if they are just standard gift vouchers.

DVardysShadow

Optimist wrote: »

It looks like they are using this term to refuse to deal with you

We will only accept trade in games from customers who are dealing with us as a consumer and if we suspect that you are operating on a commercial basis we will decline to trade with you.

As others have said you need to contact their head office to clarify the situation.

That term is now no longer valid. Argos have accepted the games and given the vouchers. The game trade is concluded.

By refusing to honour the vouchers, Argos are at best seeking to back out of the original games trades. They have no other legal basis on which to refuse the vouchers. But if they will not honour the vouchers, they must return OP's original games - or give the OP the cash value of the vouchers.

texranger

dan_l wrote: »

Are they just standard gift vouchers or some gift vouchers specific to when games have been traded in (which may have different terms/conditions)?

I'm just wondering how this got flagged up by Argos when it came to paying with the vouchers if they are just standard gift vouchers.

a staff member may of recognised the OP from another store and the manager just being cocky thats why the OP should contact argos HQ (exec. office)