We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Delivery rights: Amazon

Options
1568101113

Comments

  • steevo_h wrote: »
    Had 3 deliveries from yodel. One of them, I was in at the time - the guy rings my doorbell and by the time I get to the door he is already driving off and the package is on the floor outside my house. The other 2 times it was thrown over my 6ft fence into the back garden and left out in the rain. One of these times it was towels in a waterproof bag so I didn't get too annoyed. The second time it was a £200 speaker system which had spent the day in the rain and the impact of it hitting the concrete had damaged the box.

    Well amazon sent another one out straight away by UPS and wanted to use yodel to pick up the damaged item. I told them I work during the week and even if I did take a day off I don't have faith in yodel and would expect compensation if they failed to pick it up. So amazon agreed I could send it back by Royal Mail and that they would refund the money.

    I like amazon, I hate yodel and will have to stop using them until they ditch yodel. I also cancelled an order from Gap today as they had a 25% discount on all orders but when I learned they use yodel I told them to cancel it.

    That is terrible about the speakers. You would think they could tell there was something of some weight in there and would treat it better. I'm glad to hear you got it sorted out.
    So so SO tired of being ripped off, and mislead
    Hope sharing saves some pain.
  • myview wrote: »
    Well I finally had a response from Amazon which states:
    I understand you had to take an extra day off work in order to wait in for the delivery of this order. Amazon.co.uk do not cover for consequential loss, therefore we are unable to offer any compensation at this time.

    Is consequential loss something they can opt out of then?

    I'm in the same boat, got the letter stating above. The fact is, I had to take an extra day off because I didn't have any other week day leave from work anytime after the initial failed delivery date.

    My parcel was meant to arrive on a Monday but nothing came and after contacting amazon on the Tuesday, it finally arrived at lunchtime after having received a call from the yodel delivery guy.

    Anybody got any thoughts on this on how I can push this further. I don't really want to go down the court route but need some positive nudges if that is the case and my likelihood of winning.
  • arcon5 wrote: »
    Did you "have" to take an extra day off work or did you opt to take the day off work instead of waiting until your next day off to receive the parcel? And was the parcel of time sensitive nature? (and no I don't mean by this 'was it a birthday gift' type time sensitive).

    I have the same issue and my parcel was time sensitive as it was a present for my mum whose birthday was on the weekend following the delivery. I had to take the Tuesday off because they failed to deliver on Monday and I had no other time in the near future when it could have been delivered. They don't deliver on weekend either so this wasn't an option. Any ideas?
  • I had a courier collection with amazon (yodel) for a faulty item. That failed to turn up TWICE!

    When I asked about compensation, I was told that they "don't do that". I insisted and she looked into it for me, phoned me back, and said "no."

    I order so much from amazon, it's about time I stopped anyway
  • meherenow
    meherenow Posts: 127 Forumite
    Offered (more forced upon) one extra months worth of Amazon Prime for failed delivery that was "guaranteed" for yesterday, 5/12/12. Tracking showed out for delivery today so I waited in the extra day for it, and as I am self-employed I have lost £60 in earnings due to this. I informed them I would accept £30 by way of compensation.

    Have been back and forward on the emails all day and they are not budging, referring me to the T&C about losses and telling me as they have given me the month extra they have given me restitution.

    Quote from the email: "As to your request for further compensation, as my colleagues have previously and repeatedly advised you, this is not something that we are able or obliged to offer at this time.
    Our guarantee in terms of Amazon Prime refers to the fact that if the item is not delivered within the time frame, we will make restitution to the customer."


    The last guy tells me "I understand your frustration in regards to this matter, but I can assure you at this time that if you pursue legal proceedings, they are likely to be unsuccessful."


    Here is some more of the wisdom:

    "I would refer you to your Amazon Prime Terms and Conditions, which can be viewed here:
    http://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=200198240&qid=1354809746&sr=1-1

    If you scroll down to the sections titled 'Losses', the following passage states:

    'We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) nor will we be responsible for any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you joined Amazon Prime.'

    I can appreciate that you needed the item urgently, but at no point did anyone from Amazon advise you to take time off work for the collection of this parcel.

    You were certainly well within your rights to order the parcel to your business address or to have a neighbour or friend sign for the parcel on your behalf. The shipping address could have been changed any time before dispatch of the item or possibly afterwards, if you contacted us while the parcel was in the hands of the carrier."

    I don't have a place of work to have it sent to, so they have cost me the extra day as obviously I had already planned for the original delivery day off.


    They also seem to think they have spoken to City Link and the item will be out for delivery tomorrow, even though I have already had it delivered this afternoon!



    Thoughts anyone? Can they just make up whatever T&Cs they like?
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    meherenow wrote: »
    Thoughts anyone? Can they just make up whatever T&Cs they like?
    Have you read the article linked to in the original post of this thread?

    The answers to your questions are in there.

    Here's the link again... Delivery rights.
  • meherenow
    meherenow Posts: 127 Forumite
    edited 6 December 2012 at 7:24PM
    wealdroam wrote: »
    Have you read the article linked to in the original post of this thread?

    The answers to your questions are in there.

    Here's the link again... Delivery rights.


    Of course I've read it, that's why I'm here!

    I'm just looking for some clarification regarding their T&Cs that I talk about in my post.

    edit: and some help deciphering the quoted doublespeak :)
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    meherenow wrote: »
    Of course I've read it, that's why I'm here!

    I'm just looking for some clarification regarding their T&Cs that I talk about in my post.
    Well despite your rudeness, I'll try again.

    Just before the sentence they quote from their T&Cs, it says...
    Losses
    Amazon.co.uk will be responsible for any losses you suffer as a result of us breaching these Terms if the losses were reasonably foreseeable to both you and to us when you joined Amazon Prime.
    It should be reasonably foreseeable to both you and them that you would suffer loss of working time if they did not deliver during the agreed time.

    Hope that helps.
  • meherenow
    meherenow Posts: 127 Forumite
    wealdroam wrote: »
    Well despite your rudeness, I'll try again.

    Just before the sentence they quote from their T&Cs, it says...

    It should be reasonably foreseeable to both you and them that you would suffer loss of working time if they did not deliver during the agreed time.

    Hope that helps.

    I'm sorry you thought I was rude, but I found it quite rude of you to assume that I had not read the original article considering that the first post here explains the purpose of this thread.

    Getting back on track, thanks for the info.
  • I thought I would write and tell you about a successful claim.

    Basically i bought a piano during the Black Friday deals, I got a phone call on the Monday to tell me that it would be delivered between 11-13:00 on Wednesday.

    A very long story short, it did not arrive, and arrived a week later.

    I have been meaning to kick off with Amazon because I had to end up taking two days holiday. But with Christmas it slipped my mind, until Martins e-mail dropped into my inbox.

    So, two hours ago i contacted Amazon via their e-mail support and stated my case, I had worked out that I had probably lost about £100.

    I have just received an e-mail saying that they have refunded £63, not the full £100, but still better than the usual 1 month prime offer.

    Chris
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.