toshiba laptop 249.99

Jakaru

PeteHerts wrote:

This the is reply to declining the 25% off offer (what a joke)

Are you sure thats the reply email to your declining? Looks like an email you would get if you have also gone and unsubscribed to the site?

PeteHerts

Has anyone heard back from Watchdog yet?

craig816

I have emailed Watchdog with all my details - hopefully if enough people do it they will chase this up and not allow Littlefu*ks to get away with this.

wingZero21

I have just received the 25% off email and I am not sure what to do. I have just looked on the site for their price and for the laptop with vista its £579 and with 25% off it would be £434 is that any good, I mean it sounds reasonable at the end of the day they could have just canceled it now they have let me know, this is obviously different for people who have had their money taken though.

Flimber

Jakaru wrote:

...So, legally the transaction has to be completed. Littlewoods would say completed means delivered - but as the item is being delivered from a 3rd party without littlewoods involvement - completed in This case MUST mean the online order process...?
...

It sounds logical enough.

Two more random thoughts from me though:

1. Regardless of what we think of the T&Cs now, we all ticked the "I agree to these Terms and Conditions" checkbox prior to ordering (if done online). So, we may be in the realms of claiming that their terms were legally "unfair" but we hadn't realised that until after placing an order. But it's true that they haven't themselves followed their T&Cs to the letter.

2. Point 2.1 of their T&Cs states that "All orders placed through our website will be subject to our acceptance of the order."

Where they have accepted an order what grounds do they then have to rescind it ?

I'm increasingly thinking that a contract was formed at the Acceptance stage.

ScratUK

ITtim wrote:

If anyones after a laptop i sugest looking at the clearance area of PC World Business, prices are ex vat but are still good with the vat added. Most are open box but i purchased one for my mum's xmas present and its perfect. Only thing noticeable was the open box (as stated in advert) i saved nearly £200 on it.

You have to check regularly though. mornings are best.

http://www.pcwb.com/catalogue/Clearance/Clearance%20Computers/Clearance%20Notebooks

Its worth checking regularly, some days theyre not so great some days they are...

Agreed you can get some good deals though PCWorld Business. However, just remember your consumer rights are far more restricted in a B2B transaction.

PeteHerts

Jakaru wrote:

Are you sure thats the reply email to your declining? Looks like an email you would get if you have also gone and unsubscribed to the site?

I replied to the correct e-mail address Queries@littlewoods-online.com but its strange that that reply came soon after i declined the offer but whats also strange is they've quoted the tracking number which they didnt do in the 25%offer e-mail.
Confused we will be after the next episode of Littlewoods!

Jakaru

'Sometimes a trader may make a genuine mistake and put the wrong price on an item. For example, a coat which he intends selling at £99.99 may have been marked at £9.99. In such a situation you have no right to insist that the trader sells you the coat at the marked price.'

Thats from Consumerline: http://www.consumerline.org/search/?catname=Goods+%26+Services&item=Misleading+Prices

Though I think it can be seen as not applying, as it's a Pre-sale thing - and most of us are not Pre-sale, the orders been Accepted.

---

Oh I LIKE this one!

'What about wrongly priced goods online?

Again, just because a shop puts the wrong price on goods does not mean you have the right to insist they sell them to you.

The goods online will be just an invitation to treat like goods in a shop window or shelf. However if you ordered the goods and the shop confirmed your order, you may have a legally binding contract.

You need to check the terms and conditions which may stipulate when a contract is made.'

The Bold emphasis is mine...

Thats from http://www.which.co.uk/reports_and_campaigns/consumer_rights/reports/consumer_problems_solved/Wrongly%20priced%20goods/wrongly_priced_goods_lps_482_61824.jsp
Falls down slightly at the end with the T&Cs bit, but still...

Jakaru

Flimber wrote:

we all ticked the "I agree to these Terms and Conditions" checkbox prior to ordering (if done online). So, we may be in the realms of claiming that their terms were legally "unfair" but we hadn't realised that until after placing an order. But it's true that they haven't themselves followed their T&Cs to the letter.

I have vague memories of situations where courts have deemed such a statement to be unfair, if the Terms statement can be considered too lengthy and wide ranging to be fully read and understood by every customer, particularly if it is a relatively minor purchase. So even ticking Acceptance could be argued.

It may even fall under the original point I made about signing away rights. If littlewoods are in the wrong in terms of Goverment led consumer law - then you can tick whatever box you like, and Littlewoods would I suspect not be able to hold you to it.

God I'm enjoying this... almost distracting me from the fact I won't get the laptop.

ScratUK

kellywelly wrote:

I have just phoned them regarding the lies about my payments and apparently their systems are down Oh how very convenient.

Our call centre staff are told to use that excuse if they get a customer ranting & raving, in the hope that they've calmed down by the time they call back