toshiba laptop 249.99

silps

This is what it is now saying in the Transaction History of the My Account section on the Littlwoods site:

30 Jan 2007

PR4277

Microsoft Office Home And Studen

149.00
30 Jan 2007

PR3933

Microsoft Windows Vista Home Pre

224.10
30 Jan 2007



TO BE CHARGED TO VISA ON DESPATCH

373.10



Sundry Items


31 Jan 2007

PR4277

Microsoft Office Home And Studen Not Sent

149.00 CR
31 Jan 2007

PR3933

Microsoft Windows Vista Home Pre Not Sent

224.10 CR
31 Jan 2007



REFUND TO VISA

373.10 CR

It clearly shows that they have charged my credit card. I have contacted Watchdog and I think everyone should as I think we may have a good case. Watchdog probably has consumer lawyers who can look into this:

If you have problems using form below, you can email your story to watchdog@bbc.co.uk.

You can write to Watchdog at
BBC Watchdog, 201 Wood Lane, London W12 7TS

If you wish to telephone Watchdog, our contact number is:

020 8535 1000

Flimber

silps wrote:

I have just sent a short e-mail to Watchdog about this. We need someone with some legal knowledge and media clout to look into this. You can even ring Watchdog or fill in an online form. All the contact details are on the following page:

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml

It only takes a couple of minutes to e-mail them.

The only things which matters, AIUI, is this: was a contract formed ?

If one was formed then non-delivery of goods is breach, if there was no contract then, again AIUI, Littlewoods can cancel. IANAL

cracker1979

Got my 25% off offer email, but cant phone up due to being at work so can anyone post full details of what model/spec and software are they now offering and for what price?


Cheers

Imperfect_One

Are they daft or what? Why would anyone consider taking up their 25% offer.

As cloudnine (HOTUKDEALS) pointed out it could result in one of these options depending on exactly what they are offering.

a100 latop (£570) and vista premium (£239) = £809 - 25% = £607
or
a100 latop (£570) and office 2007(£129) = £699- 25% = £524
or
a100 latop (£570) and vista premium (£0) = £570 - 25% = £427
or
a100 latop (£570) and office 2007(£0) = £570 - 25% = £427

At dixons there is an A100 with better specs for £499 plus they have discount codes advertised on the site to be used against laptops which varies in amount depending on price of laptop. Again proves they are not offering a VALUED customer deal - if they were it ought to be better price than available elsewhere - even if by £1.

http://www.dixons.co.uk/martprd/store/dix_page.jsp?BV_SessionID=@@@@0093752114.1170419965@@@@&BV_EngineID=cccgaddkdffdghkcflgceggdhhmdgmh.0&page=Product&sku=454213&fm=3&sm=0&tm=0

Discount codes for above found here http://www.dixons.co.uk/martprd/editorial/AffiliateDiscountOffer

Will keep my e-mail but don't think its a very well considered/fair offer.

PS Does anyone have a definite answer as to exactly what the 25% deal consists of (see options above)?

Jakaru

Flimber wrote:

The only things which matters, AIUI, is this: was a contract formed ?

But then we're down to the nature of a legal contract as described in Littlewoods own T&Cs, and as I've always been told when it comes to legal matters, no company or individual can State the law.

I.e. As an extreme example - I can't get someone to sign a Contract saying I have the right to Beat them to a Pulp - and then do so. The Police are perfectly able to prosecute me anyway, as is the person who signed the contract. He has a basic right not to be Beaten Up that he can't sign away, and that I cannot protect myself from.

So - given the sequence of events at littlewoods - and the 'Order Accepted' status on their site that we've all seen. They can't just then go 'Ah, T&Cs, we've not REALLY accepted it yet'. The legal situation here has to be determined by actual Law, not Littlewoods. So... if people like Watchdog get involved, and someone determines that they Did form a contract by listing the order as Accepted, they could have a problem.

Interestingly - I run a small online retail business (hobby type of thing). I've had this problem when I mis-priced, and I have T&Cs that cover it. Only a couple of customers twigged the offer before I noticed it and fixed it (I must check my orders quicker than littlewoods. ) Only 1 customer queried my cancellation, but he backed down in the face of T&Cs, but had he pushed it further, i would have let him have the item at the faulty price (for sheer nerve on his part...)

My order status on the online tracking? It reads 'Order Processing' until its despatched - then and only then does it change. I think Littlewoods could manage that, it would certainly have saved them a lot of agro on this laptop thing...!

brindles01

Would I get 35 - 40% off as I am a totally new customer and so entitled, I presume, to their first order discount as well? Would this make it a good offer?

quick-learner

I too have had cancellation and offer of 25% discount, well they can stick it.
Don't want it.

Must admit it has been quite exciting being caught up in the thrill of my first grabbit bargain!!

I look forward to the next, but not too soon I need time to recover from this one first

benflynn

brindles01 wrote:

Would I get 35 - 40% off as I am a totally new customer and.......... snip

No other vouchers can be used

silps

I found this on the Watchdog website and I think Littlewoods did accept our offer by their confirmation e-mail and charging us:

A retailer doesn't have to sell an item at the marked price

Generally speaking, in contract law terms, a retailer doesn't have to sell an item at the marked price. For there to be a binding contract there has to be an offer which has been accepted. In the context of sale of goods, the offer is made by the customer when they present the goods at the payment point (if the customer offers to buy the goods at the marked price).

The till operator is then free to accept, or reject, that offer. This means that if a till operator spots that goods have been mispriced, they can reject a customer's offer to buy at the incorrect price, and offer the customer the chance to buy at the correct price.

The customer may decline or accept that offer as he or she chooses. Inevitably, retailers will make the odd mistake over pricing, but if you become aware that a certain retailer makes a regular habit of doing it, we suggest you report the retailer to the trading standards department of your local authority. In certain circumstances, misleading pricing will amount to a criminal offence, and trading standards departments have the authority to investigate, and, if appropriate, prosecute.

http://www.bbc.co.uk/consumer/your_rights/goods.shtml

Flimber

Jakaru wrote:

But then we're down to the nature of a legal contract as described in Littlewoods own T&Cs, and as I've always been told when it comes to legal matters, no company or individual can State the law.

I.e. As an extreme example - I can't get someone to sign a Contract saying I have the right to Beat them to a Pulp - and then do so. The Police are perfectly able to prosecute me anyway, as is the person who signed the contract. He has a basic right not to be Beaten Up that he can't sign away, and that I cannot protect myself from.

It's not that extreme an example and - not that it matters - the law says you can do that, contractually speaking, and succesfully sue if the beating doesn't occur

http://www.timesonline.co.uk/article/0,,2-1988954,00.html

Jakaru wrote:

So - given the sequence of events at littlewoods - and the 'Order Accepted' status on their site that we've all seen. They can't just then go 'Ah, T&Cs, we've not REALLY accepted it yet'. The legal situation here has to be determined by actual Law, not Littlewoods. So... if people like Watchdog get involved, and someone determines that they Did form a contract by listing the order as Accepted, they could have a problem.

Precisively

Jakaru wrote:

Interestingly - I run a small online retail business (hobby type of thing). I've had this problem when I mis-priced, and I have T&Cs that cover it. Only a couple of customers twigged the offer before I noticed it and fixed it (I must check my orders quicker than littlewoods. ) Only 1 customer queried my cancellation, but he backed down in the face of T&Cs, but had he pushed it further, i would have let him have the item at the faulty price (for sheer nerve on his part...)

My order status on the online tracking? It reads 'Order Processing' until its despatched - then and only then does it change. I think Littlewoods could manage that, it would certainly have saved them a lot of agro on this laptop thing...!

I can see Littlewoods implementing something along those lines.

The way I see it, Littlewoods procedures must have a 'finalise order' stage which, ordinarily, would then simultaneously allow the release of the goods from their despatch facility and that would then constitute "acceptance" of the order.

But as this machine was coming via a third party and not themselves they had time to throw a spanner in the wheel to stop it turning - even though orders had been formally accepted on their system by that time. However, I have not sought a contract with this third party, my contract (if it is a contract) is with Littlewoods and it is for them to sort out their supplier to despatch the goods which Littlewoods have agreed to supply, is it not ?

Mike.