toshiba laptop 249.99

PeteHerts

Can someone please confirm that if pay by credit card (and someone said at the beginning of this thread) then the money wouldnt be debited until goods are dispatched.
I paid by credit card and the money was taken out then credited back in.
Also when your in a shop theres usually notices that say errors cannot cannot be rectified once change has been given i.e. the deal has been done so shouldnt that mean if they've taken the money off me then they should honour the deal at the price and not credit me.
Im replying to my 25% off e-mail declining the offer with a few pointers and saying that i've informed Watchdog and i may seek further legal advice.

Flimber

PeteHerts wrote:

Can someone please confirm that if pay by credit card (and someone said at the beginning of this thread) then the money wouldnt be debited until goods are dispatched.
I paid by credit card and the money was taken out then credited back in.
Also when your in a shop theres usually notices that say errors cannot cannot be rectified once change has been given i.e. the deal has been done so shouldnt that mean if they've taken the money off me then they should honour the deal at the price and not credit me.
Im replying to my 25% off e-mail declining the offer with a few pointers and saying that i've informed Watchdog and i may seek further legal advice.

IIRC, it's on the final order page. Do a fake order until you get to that page or check their online Help/FAQ.

PeteHerts

Flimber wrote:

IIRC, it's on the final order page. Do a fake order until you get to that page or check their online Help/FAQ.

Sorry but what does IIRC mean please?

Jakaru

Here's an interesting snipper from the Consumer Direct site - full thing can be read on this link: http://www.consumerdirect.gov.uk/general/advertising/fs_p01.shtml

'a trader who mistakenly prices a product (for example, “28 inch widescreen television for £39.90” instead of £399) is not obliged to honour that price unless the transaction has already been completed. The trader must nevertheless take immediate steps to rectify the mistake.'

So, legally the transaction has to be completed. Littlewoods would say completed means delivered - but as the item is being delivered from a 3rd party without littlewoods involvement - completed in This case MUST mean the online order process...?

---

Flimber - not sure that link really goes along with the point I was trying to make, but interesting none-the less. The contract they had was part of the proof that he was conning her, but not really tied up to the legality of the situation.

retepetsir

Right, this is my situation so far:

I ordered the £149 laptop and received confirmation (of laptop and software).

The money has been taken from my credit card, and the order status on the website for my account shows 'Order Accepted'. According to their own T+C's they can only cancel for a misprice if this was before the Accepted stage, and once they have accepted, thats it?

I emailed them about delivery yesterday, and today received a reply stating the usual 'cancellation according to our T+C's reply.....

I also received the 25% discount offer in a seperate email.

HOWEVER, my order status still says 'Order Accepted', and the money is still out of my account.

Now what?

Do I wait to see if anything does get shipped, and if so do I take it further? Suggestions welcome.

Flimber

PeteHerts wrote:

Sorry but what does IIRC mean please?

"If I Recall Correctly"

Imperfect_One

Jakaru wrote:

'a trader who mistakenly prices a product (for example, “28 inch widescreen television for £39.90” instead of £399) is not obliged to honour that price unless the transaction has already been completed. The trader must nevertheless take immediate steps to rectify the mistake.'

Were IMMEDIATE steps taken? Orders in limbo and hours to alter website, make cancellations etc.

PeteHerts

This the is reply to declining the 25% off offer (what a joke)

From : Do_Not_Reply <donotreply@customersupport.lwsdg.co.uk>
Sent : 02 February 2007 13:40:07
To : "PETER PHIRRIPPIS" <peterphirrippis@hotmail.com>
Subject : Re: RE: Toshiba Laptop ST20070202_0000003707

| | | Inbox


Please include the following line in all replies.
Tracking number: ST20070202_0000003707

Dear Customer,

Thank you for your request to unsubscribe from receiving promotional
emails from The Littlewoods Group.

How to unsubscribe...

From Promotional Email
If you do not wish to receive emails from us giving you the most
up to date information about on-line offers, prize draws and
competitions, plus new services online, please
mailto:mailto:lwoodsunsubscribes@paverdownes.co.uk

From Telemarketing
We may telephone you to tell you about special offers or for
market research and customer care purposes. If you do not want
to receive such calls please write to the Data Protection Unit,
Littlewoods, Staley Avenue, Crosby L72 OLG stating your wish
to be removed from the telephone mailing list. Please allow up
to 28 days to process written requests.

From Direct Mail
If you do not want to receive mailings from Littlewoods please
write to the Data Protection Unit, Littlewoods, Staley Avenue,
Crosby L72 OLG and state your wish to be removed from the direct
mailing list. Please allow up to 28 days to process written requests


Thank you for assisting us in our policy for safe and secure
shopping.
We look forward to seeing you on line soon!

Kind regards,

Online Customer Care

On behalf of Gary Mckenzie Customer Experience Manager
https://www.littlewoods.com
Shop and manage your account online 24/7

Our Customer Charter is our pledge to you the customer. It contains
our promise for safe and honest shopping. Click into Help for
full details.

Contacting us is easy:
By e-mail simply log on, click into Help then 'contact us'.
By telephone call 0845 707 8810 our lines are open 8am-8pm.





****************************************************************************
********
This message has been checked for all known viruses by the Cable & Wireless
E-mail Virus Protection service, powered by MessageLabs.

To purchase this service, please contact your Cable & Wireless Account
Manager.
****************************************************************************
********

Jakaru

Imperfect_One wrote:

Were IMMEDIATE steps taken? Orders in limbo and hours to alter website, make cancellations etc.

Well, exactly. I don't think they could claim immediacy given the number of people who ordered before the mistake was corrected.

kellywelly_2

I have just phoned them regarding the lies about my payments and apparently their systems are down Oh how very convenient.