natwest offline?

Midzone

I wonder if those responsible for the 'maintenance' will be in work on Monday?

stclair

Midzone wrote: »

I realise that mistakes and technical problems happen but the lack of customer information from Natwest and RBS has been shocking today. The website home pages have no information, Twitter and customer services have been pretty useless.

Not a good day for Natwest and the fact over 12 hours on and still no access to online banking is pretty shocking.

Looking forward to the next instalment of the Customer Charter. Fail.

Helpful Banking could not be a poorer slogan tonight!

To be honest the staff did not know any more than customers really. We getting hourly updates however they was not very wordy.

At the end of the day if these things happen if everything was seemless life would be perfect.

You can still use an ATM if that helps there not expecting the system to up and running until tomorrow now apparently.

david78

Things aren't that bad. At least its limited my spending for the day (Lunch and Dinner were paid for using nectar points!).
I do have some "pocket" money in other accounts as well but haven't touched that.

Midzone

But these things shouldn't happen with a big company the size of RBS.

No contingency? No back up?

Still no updates for customers on line - this is very poor.

GustyGardenGalaxy

What if this is deliberate on behalf of the relevant banks? Also note that Santander have some scheduled maintenance work taking place, you get this when logged in:

"The service will be undergoing essential maintenance on Sunday 6th November between 3:45am - 7:00am. Customers may experience some disruption. We apologise for any inconvenience this may cause. "


Are they doing this because of 'Bank Transfer Day':

http://goldsilver.com/news/are-rbs-and-natwest-the-first-victims-of-bank-transfer-day/

http://en.wikipedia.org/wiki/Bank_Transfer_Day

stclair

Midzone wrote: »

But these things shouldn't happen with a big company the size of RBS.

No contingency? No back up?

Still no updates for customers on line - this is very poor.

The systems poorly sick lol

There not gonna give you all the ins and out of the the actual problem.

Its just part of parcel of IT it does happen in the world of banking.

Theses things happen to all major company's examples below:

http://www.bbc.co.uk/news/business-15593670

http://www.bbc.co.uk/news/uk-scotland-scotland-business-14898642

http://www.bbc.co.uk/news/business-11051440

http://www.bbc.co.uk/news/business-12382661

jalexa

GustyGardenGalaxy wrote: »

Also note that Santander have some scheduled maintenance work taking place ...on Sunday...

My "conspiracy theory" is that RBS/Natwest chose Saturday because someone had an inkling that Saturday (alone) wouldn't suffice.

GustyGardenGalaxy

jalexa wrote: »

My "conspiracy theory" is that RBS/Natwest chose Saturday because someone had an inkling that Saturday (alone) wouldn't suffice.

You could well be right there.

But the lack of information from NatWest is terrible - then again, whatever they said, would we believe them? I suspect not.

newfoundglory

Exactly. Although I have to say HSBC fixed it so quickly I didn't even notice. Sounds like Natwest/RBS have been much slower.....

Midzone

They have given practically NO details of the problem nor have they given any indication of when the issue will be fixed - that's what I find annoying. Do you feel the level of customer 'relations' over today has been acceptable? Where are the apologies from senior managers?

When Blackberry fell over the other week at least the senior management took it on the chin and openly apologised - RBS has been relatively silent today. The fact the website home page is not being updated with customer information is bad do you not think?