Hotel Chocolat Tasting club - £6.95 and up to7.95 cashback cancel details now in 1st

simone10

mum26 wrote: »

If you go to the Hotel Chocolat site you can email through there x

I would rather cancel by email than phone (apart from not wanting to be interrogated, by email I would have evidence of cancellation - but by phone I can't prove a verbal conversation)

However I've clicked on the link someone posted for cancelling by email, but I can only get to the changing of frequency drop down menu (so for now I've changed it to 12 weeks)

If I click on the link which says 'cancelling membership' it just gives the phone number. Yikes

I'll have to have another look around the site, but I'm sure I'm going round in circles.

Alisha2008

This is the link:
http://www.hotelchocolat.co.uk/contactus.asp?article_id=contact_ctc&brand=1

Just select "make changes to my membership", and write the email. I asked for confirmation.

System

If you ordered the non alcohol ones (Elements) they have no stock of these until December. I couldn't be bothered waiting, so cancelled. They have the classic one in stock but when I asked them to confirm the price, they said £6.95 instead of £1.95 so gave up.

JayWren

Just rec'd this from them after I emailed to complain about being berated on the phone and accused of ticking a box on the website that I hadn't! She blatantly thinks I'm a right jobsworth about the screenshot! Thank you so much for the screenshot, whoever put it up :A x

Dear Miss xx,

Thank you for your email.

I am so sorry for the inconvenience you have been caused; thank you for attaching the screenshot of the webpage.

I can confirm that I have arranged for the £5.00 to be refunded back to you so that you have received the selection at £1.95, as promised.

If there is anything further we can help you with please do not hesitate to contact us.

Kind regards,

Jessica Benson
Customer Experience Team
Hotel Chocolat Ltd

loobylou232

Still no chocolates for me, dispatch of 1/11/11. I am giving up on Friday.

Alisha2008

I just got mine yesterday , dispatched the same day...

lindseykim13

well my payment for 1.95 was taken nearly 2wks ago now and i have had no chocs, has anyone else had payments taken and recieved nothing for this long? I wonder if they are making some losses back by taking money and never sending anything?

TrixieB

lindseykim13 wrote: »

well my payment for 1.95 was taken nearly 2wks ago now and i have had no chocs, has anyone else had payments taken and recieved nothing for this long? I wonder if they are making some losses back by taking money and never sending anything?

Have you contacted them to tell them they've not arrived? Are they the non alcoholic ones that have been delayed according to their website?
You can do this on the link posted a few posts ago.

Can vouch for them being a proper above board company and all that having used them in the past and also a family member has used them for a good 5 years at least

miss.bint

lindseykim13 wrote: »

well my payment for 1.95 was taken nearly 2wks ago now and i have had no chocs, has anyone else had payments taken and recieved nothing for this long? I wonder if they are making some losses back by taking money and never sending anything?

I ordered on 21st Oct, money taken 25th Oct.
Account says dispatched 1st Nov - still no chocolates.

I'm giving up Friday, too.
My order confirmation email stated that they would be delivered in 10 days, that was sent on 21st Oct!

FagAshLil

Mine arrived today so I've just cancelled via the contact us link. I don't think I'd buy from them again anyway, due to the reports of !!!!!y CS staff. That makes me so cross!