Hotel Chocolat Tasting club - £6.95 and up to7.95 cashback cancel details now in 1st

fleur365

I took a screen shot when I purchased mine and it says exactly the same as the details in the first post £1.95 link - you are not commited to take any further selections x

JayWren

Thank you sooo much for the screenshot! Just sent them a snotty email to say how rude the girl on the phone was and asking where exactly on the screenshot does it say I am obligated to receive further boxes!

PJ15

The same thing happened to me - on Saturday I received my box, so I then called the 0800 number to cancel. The guy who I spoke to was also very rude and accusing, and told me that the offer I had gone for, where I had received the chocolates for £1.95 meant that I was unable to cancel, and that I was obligated to purchase another box at the price of £19. I told him, that nowhere on the site did I see this mentioned, and was not aware of it when I took up the offer. He still insisted that I had to pay for the next box since it was stated in the T&C. I didn't remember it being stated in the T&C, and from the above screenshot, he was obviously making it up. Anyway, later on in the weekend, I went through the link that Smorie provided in post 173, selected that I would like to "make changes to my membership", I then put in the comment box, that I had received my box and now wanted to cancel all further selections. I received an email back today, to say that they had cancelled it. I have not been charged yet, since delivery was not meant to be until this Wednesday, so do not know whether I will be charged the £1.95 or £6.95.

A_Phoenix_of_Tangerine

bjaudio wrote: »

Here goes, send them this scan and demand a free box by way of an apology...

not received mine either yet...

Oh Fantastic! Thank you so much! :A :kisses3:

rosiesews

Delurking to add my bit. I screencapped the T&Cs and this is what they said if anyone wants to quote them:

I am over 18. I understand that payment of £1.95 for the introductory selection is only due on despatch, full details will be enclosed with delivery. I understand I am under no obligation to receive further selections at the price of £18.95. I will make up my own mind when I have sampled the introductory selection and will let you know if I don't wish to continue. If I decide to continue I can choose if and when I would like to receive the monthly selections and the annual Best of the Best Collection. Full terms and conditions can be found at www . chocs. co. uk / terms

Hope that helps someone

ms_night_ryder

I'm wondering why the cs are all being so rude, not received my box yet, but thanks to the above posters, i will be ready! i will simply offer to e-mail them the screenshot.

fluffywelshsheep

i phoned on the 3rd to cancel (details said already posted)had no prob , i was very honnest and said i didn't want to be charged for an more but only recieved box today,
Box and 'taster box' stashed away for christmas

Ashen

Has anyone else not received theirs?

Mine says despatch date of 04/11 (said that before the date too), but not yet had anything through.

Saffronsmum

I'm still waiting for mine too, hope i don't have problems closing my account.

minimad1970

Ashen wrote: »

Has anyone else not received theirs?

Mine says despatch date of 04/11 (said that before the date too), but not yet had anything through.

I ordered mine on 24th october and haven't received them yet, when I check on their website the delivery date keeps getting later, started 28th october now gradually changed to 14th november. I have ordered the Elements box (non alcoholic). Which are now out of stock until end of november, no money has been taken from my account yet though.