Hotel Chocolat Tasting club - £6.95 and up to7.95 cashback cancel details now in 1st

Tiggerlilly

ordered about 26th October and mine stated despatched 02/11/2011, they arrived this morning, I have since used the contact us, way to cancel as do not want to argue with sales persn on phone. It states online I have been charged £6.95/.99 have not checked bank account yet, but would rather pay the extra than be tied in to a further box. Sounds like they might be panicking how many getting the 1.95 box and trying to alter T&C's, so if you are brave (unlike me) stick to your guns and get it for the correct price.

ms_night_ryder

Mine was dispatched on the 1st nov, however i'm not worried about it, as reading through the thread it takes a couple of weeks to get to you, no point in fretting over 1.95

sally06

Tiggerlilly wrote: »

ordered about 26th October and mine stated despatched 02/11/2011, they arrived this morning, I have since used the contact us, way to cancel as do not want to argue with sales persn on phone. It states online I have been charged £6.95/.99 have not checked bank account yet, but would rather pay the extra than be tied in to a further box. Sounds like they might be panicking how many getting the 1.95 box and trying to alter T&C's, so if you are brave (unlike me) stick to your guns and get it for the correct price.

same here! chocs arrived yesterday. I checked my account online and it says they have charged me £6.95:eek: they are lovely chocs, but I would not have paid £6.95 for them! I think they have a cheek charging us £6.95 when it clearly states on the site we will be charged £1.95 - I have a screen shot too, but I can't be bothered to get into a heated debate with them over a fiver! I was going to fire off an e-mail, but I can't find an e-mail addy on the site. Seems a bit odd that you can't contact them by e-mail! I think I'm just going to close my account before they send me more chocs. Expensive chocs taste nicer when they cost less:)

mum26

If you go to the Hotel Chocolat site you can email through there x

Alisha2008

Got my box yesterday, quite dissapointed as most of the chocolates are alcoholic and I didn't realize... anyway, I just send the email to cancel the membership, hope it works!

Fudge_Cake_2

Just phoned and cancelled mine, was panicking after all of the angry cs responses others have received but I had a lovely lady that just asked for my details and cancelled no probs. Fingers crossed you all have a similar experience. Thank you OP :beer:

Tiggerlilly

I emailed from their site yesterday pm and received confirmation of cancelling my membership this morning, so this option is a nice easy way to cancel.

I have also now checked my bank statement and they have only taken the £1.95 not the £6.95 stated on my membership page on their website, so it was a mega bargain after all!

digitalphase

i am hoping mine will be in the post today so i can ring and cancel.

one thing that strikes me as odd is that people are saying they specified a type of box.... there wasn't anyway to do it on the original link... you just get the normal selection..

fleur365

Yesterday I email cs asking them to cancel my account in accordance with the terms and cond when I placed the order and I rec'd this email today:

Thank you for your email.

I can confirm that your Chocolate Tasting Club membership has been cancelled and no further selections will be sent to you unless requested.

We are sorry to lose you as a member and hope that if you wish to purchase chocolates in future you consider doing so through our mail order service, Hotel Chocolat (www.hotelchocolat.co.uk), where you may find a selection more to your taste.

Please do not hesitate to contact us should you require further assistance.


Thought I was gonna have a battle so glad this is sorted without fuss

Miró

Got my chocs yesterday and tried the tasting stick thingies last night and have to say I did not like them much.......far too bitter and rich for me....guess I am a chocolate pleb and will have to stick to Mars Bars!

About to email to cancel and was just wondering how you are all wording your emails? Are you giving a reason for cancellation?

Thanks