Hotel Chocolat Tasting club - £6.95 and up to7.95 cashback cancel details now in 1st

FagAshLil

Mine haven't arrived yet either.

hkminca

All 3 boxes arrrived now, all 3 accounts cancelled!

im-lost

well after having the box of chocolates stolen from me by the mrs,
I am quite underwhelmed by them, tried a few and they are average
at best.

After all the good reviews I had heard about them I was expecting something
amazing, but instead I would liken them to slightly better than thorntons
chocolates, Im glad I had only paid £1.95 or I would feel ripped off, no way
is a box such as this worth nearly £19 normally.

juliet_f

My classic box arrived today. Very happy!

JayWren

I received my box yesterday, had a letter through today to say there was a problem with my payment details and that I needed to contact them. Went on the website and it said I had £1.95 to pay, so I paid it and then rang up to cancel. The girl on the phone accused me of checking a box on the website in order to get £5 off the real price of £6.95, which was an offer only available for people who were going to receive and pay for the next box. I said I hadn't ticked any box and she said 'I can see you've just been on the website and ticked the box'
Got my !!!! in my hand then and just paid the extra fiver and made sure it was cancelled. So now got to tell my mum that she will have to pay £6.95, they weren't even that nice!
Has anyone else found the same?

Tammy86

JayWren wrote: »

I received my box yesterday, had a letter through today to say there was a problem with my payment details and that I needed to contact them. Went on the website and it said I had £1.95 to pay, so I paid it and then rang up to cancel. The girl on the phone accused me of checking a box on the website in order to get £5 off the real price of £6.95, which was an offer only available for people who were going to receive and pay for the next box. I said I hadn't ticked any box and she said 'I can see you've just been on the website and ticked the box'
Got my !!!! in my hand then and just paid the extra fiver and made sure it was cancelled. So now got to tell my mum that she will have to pay £6.95, they weren't even that nice!
Has anyone else found the same?

That's awful! I would definitely phone back and ask to speak to someone else.
Hope you sort it out but definitely stick to your guns.

jenhugs

Well I received my box on Saturday, and my husband is a huge chocolate fan. I received the classic alcohol ones. These are so much nicer then Thortons and my husband loves them, and has even said he would like a box for christmas.
Had no problems with cancelling my membership either. Thanks Hotel Chocolat.

Tammy86

I received my box today and have just logged on to cancel the membership but they are doing maintenance so I can't yet. How annoying!

JayWren

Tammy86 wrote: »

I received my box today and have just logged on to cancel the membership but they are doing maintenance so I can't yet. How annoying!

I couldn't see how to cancel online? I'm so annoyed with them!

fleur365

When I had this offer in the past it was easy to cancel online, you simply selected a reason why you were cancelling and pressed submit and it was done. I went into my account this morning to cancel my new subscription (on a different email and name from the first time) and it said there was a phone number to cancel