Harveys sofa won't fit - customer service shocking!

SandC

I suspect that at times you get delivery guys willing to go out of their way, and other times not. I bet they get a bit fed up when they know it boils down to someone simply not measuring. I do think though, that turns, angles and stairs are a different thing to a front door which should be the simplest part.

However, even though she didn't check until afterwards, the online measurements were not correct and there wasn't one to measure instore, I suppose what matters most is if the 6" difference were taken into account would it have fitted? That is a big difference though.

I bought a sofa from Harveys and was paranoid about it fitting. Since I had a UPVC door it looked like the frame took away so much more of the door space. It was fine as I'd measured over and over, but the delivery guys when they put the sofa in said it was refreshing to see that someone had ordered a sofa that actually fit. Although they were talking about not getting it in the room, but people buying things that were far too big and took over the space available, ie they seemed to think their room was bigger. A showroom is a very spacious place and people need to really check their room sizes or things can look very silly!

It just shows OP though, you are not the first and people who've bought loads of sofas before are still caught out. Upstairs furniture must be a nightmare, in fact although I vowed never to buy flat pack furniture again I realise that I might have to ensure I have part assembled stuff only for upstairs. Having said that and going back to manouvring these things, when I moved my brother and his mate struggled for ages with my divan bed (even though it was in half). They swore it wasn't going to go up but it had been up the stairs in the flat I'd left so I knew it would. I just told them to turn it round and bingo there you go. They just had a mind blockage at the time!

mangomangotree

The sofa in my living room is the first one I ever bought, and somehow I had the common sense to measure it, the door, the space to make sure it would fit. Not only did I measure once, but I measured a few times. With the internet right in front of you, how could you not have gone to google (or whatever search engine you use) to look up tips on buying a sofa for the first time. If you bought it from a store, you had salesmen all over for you to ask.

ThumbRemote

mangomangotree wrote: »

The sofa in my living room is the first one I ever bought, and somehow I had the common sense to measure it, the door, the space to make sure it would fit. Not only did I measure once, but I measured a few times. With the internet right in front of you, how could you not have gone to google (or whatever search engine you use) to look up tips on buying a sofa for the first time. If you bought it from a store, you had salesmen all over for you to ask.

Well done you, and I bet you feel much better now you've come on the internet to belittle someone else for their mistakes.

mangomangotree

ThumbRemote wrote: »

Well done you, and I bet you feel much better now you've come on the internet to belittle someone else for their mistakes.

Yes I do. I feel great! :money:

Really though, it takes a whole 5 minutes to look online or to ask the salesmen for help. The OP was too lazy to take the 5 minutes to get a easily accessible answer, now h/she wants to blame everyone else instead of taking responsibility. If the OP actually took the time to think and measure everything and it still didn't fit, fair enough. But of course, it's not as fun to spend a little amount of time on taking preventive measures (get it? lol) rather than crying like a child on the internet pointing fingers.

timbstoke

If we all accept that you’re perfect and haven’t ever made a mistake, will you shut up?

anmarj

NeilF3485 wrote: »

MD at Cargo at 3am, I got a full refund minus delivery cost.

The lesson learnt in all of this - view it in store, buy it online - that way if it didn't fit it wouldn't matter, DSR kicks in.

if you have read the DSR you find that it does not apply when you have viewed in store and then buy online!


Would the DSRs apply where a consumer has examined
goods in my shop and then orders the same goods from me
via distance means?
2.13 This depends on the circumstances, but we consider the DSRs would
not normally apply where a consumer examines goods at your
premises and later orders those goods by distance means, even if the
goods are slightly different, for example, ordered in a different colour
from those actually examined.

Esoog

I know someone that bought a really nice big sofa etc, didn't fit through the doors and so on. What did they do? Take the window frame out and shoved it through that way! Where there's a will there's a way

BlueAngelCV

anmarj wrote: »

if you have read the DSR you find that it does not apply when you have viewed in store and then buy online!

But how would they possibly know?!

To add my 2p I do think that it is a matter of common sense to measure. I purchased by first sofa about 12m ago and I measured different dimensions of the sofa & my hallway. I worked out that the 3 seater fit through the hall & doors ok but wasn't entirely sure if I would be able to get it round a corner into the living room. Rather than risk it I went for the 2 seater which I knew would fit. It's not an unusual mistake but it is the OP's mistake and s/he should take responsibility.

Regarding the measurement discrepancy is the OP sure that it isn't something as simply as 1 measurement being without the feet/cushions? I found that problem when looking at sofas so had to be sure to take it all into account.

Without the measurements it's difficult to say whether another delivery company would be able to get it in or not. I guess it's up to the OP whether s/he thinks they will & wants to try it or accepts that it is just too big.

NeilF3485

anmarj wrote: »

if you have read the DSR you find that it does not apply when you have viewed in store and then buy online!

What utter nonsense! (both the DSR saying it at all, and you quoting it)

BlueAngelCV wrote: »

But how would they possibly know?!

^ this!!

So if I go and browse in a store then decide "yep, that's the one for me" then go home and order it online, how exactly do they know? Did I accidentally tell a shop worker my personal details, or miss the retina scanner as I walked in?!

EDIT: I assume it's in the DSR for people who go and chat to a shop about an item, examine it etc. then phone back to order it later on. That's pretty much the only way I can see it being applicable. Either way, completely irrelevant in this instance. Even then if you tried to claim back on DSR I'd be interested to see them prove you visited the store first before choosing to buy etc.

Mavericmark

LMCD wrote: »

what is standard?!

I had exactly the same experience. I now agree with both sides of the argument. I had never had any problems getting furniture into my house so assumed my new sofa would fit! It didn't and I was faced with a huge restocking fee!
However wouldn't it make sense in amoungst all the Seles 'blurb' we are given to have the necessary openings needed to get the furniture through? In future I will give the sales staff these measurements and get them to assure me the sofa will fit.