Harveys sofa won't fit - customer service shocking!

kittykitten

poet123 wrote: »

I suspected that was the case, as most people would have been aware of such issues. All you can do now is hope they will let you swap it for a smaller one, but first you will have to accept that it was your fault, as, if you kick off again in the shop they will certainly not be inclined to help you resolve the situation.

At no point did I "kick off".

Incidentally, regarding an earlier post - if they have instructions on their website re: what you need to measure, why do they not give someone who purchases in store the same instructions?

wealdroam

kittykitten wrote: »

Having never ordered a sofa before, how was I supposed to know that?

kittykitten wrote: »

No, actually I've never bought a sofa before.

You keep telling us that you have never ordered a sofa before, but have you not noticed that some sofas are bigger than others?

Easy to spot that in a furniture showroom I would've thought.

NCISROCKS

kittykitten wrote: »

At no point did I "kick off".

Incidentally, regarding an earlier post - if they have instructions on their website re: what you need to measure, why do they not give someone who purchases in store the same instructions?

YOU need to make sure whatever YOU buy can get in YOUR house.

It's nobody elses responsibility.

techno12

Badger_Lady wrote: »

I expect the manager was quick to recommend an upholsterer because it's a common problem...

When I bought my leather sofa for my flat from DFS several years ago it just wouldn't fit through the front door due to my narrow hallway (not enough room to turn it). The delivery guys said this sort of thing happens all the time, promptly removed the arms of the sofa, got it into my flat and reattached them, and fixed the leather that they had to slice (to access the bolts holding the arms in place) with a staple gun.

It might look like a dogs dinner underneath the base, but so what? ;0

No upholsterer required and I'd have thought the Harveys guys would have offered to do the same as it seems to be part and parcel of the job.

bobajob_1966

wealdroam wrote: »

You keep telling us that you have never ordered a sofa before, but have you not noticed that some sofas are bigger than others?

Easy to spot that in a furniture showroom I would've thought.

Or indeed in any home the OP may have been in - I can't think of any two people that have identical size sofas!

techno12 wrote: »

When I bought my leather sofa for my flat from DFS several years ago it just wouldn't fit through the front door due to my narrow hallway (not enough room to turn it). The delivery guys said this sort of thing happens all the time, promptly removed the arms of the sofa, got it into my flat and reattached them, and fixed the leather that they had to slice (to access the bolts holding the arms in place) with a staple gun.

It might look like a dogs dinner underneath the base, but so what? ;0

No upholsterer required and I'd have thought the Harveys guys would have offered to do the same as it seems to be part and parcel of the job.

Whilst your delivery bods did you a favour, they risked their jobs in doing so. They are not allowed to do things like that because you're always going to get people that will complain/ sue after the occasion for the damage caused by being helpful.

peachyprice

kittykitten wrote: »

.

Call me naive, but I've never done this before.

You are naive.

It's your responsibility to measure your doors before going to a furniture shop and it's your responsibility to measure the furniture you choose before ordering to make sure it fits.

It's not the stores reponsibility to ask you what size your doors are and to make sure the sofa will fit. Even if they'd have asked you before you ordered you wouldn't have had a clue because you didn't measure before you went to buy.

Sorry, an expensive lesson for you but it's 100% your own fault.

arcon5

kittykitten wrote: »

My point exactly. If this is a common problem, why do they not print size of each sofa/chair on the invoice, and ask the question about door width when they ask about stairs etc?


And please, don't bother making a smart comment about it being my responsibility to check door widths etc. Having never ordered a sofa before, how was I supposed to know that? And their terms and conditions say nothing about it being my responsibility. I don't have psychic powers. Beds are standard sizes, why not sofas??

When you buy a car does the salesmen ask the size of your garage? Or when you do a frozen food shop does the checkout worker check how many shelves are in your freezer?

I think everybody can actually understand your frustration, and i'm sure your not the only one around here that has made the same mistake -- however, at some point your going to have to realise that it is not the responsibility of the retailer to check the massive sofa you are buying will fit in your house. Whether you agree or not, at some point you have to stand up in life and take responsibility for your actions.

Hell, when I moved house about 7 months ago, we didn't measure the corridor leading to the entrance door -- as a result outside we had a massive sofa we could not fit in the house. Did I blame the estate agent for not listing the corridor dimensions? No, I blamed us, as we went through the whole moving process so quickly that we forget to do it.

mazza111

Do you have a window that could be taken out to allow the sofas to go in through the window? We've had to do that before to get large furniture in thru our tight turning doorway. Does the sofa have feet? Sometimes if it's only a little tight, removing the feet is enough?

pimento

NCISROCKS wrote: »

YOU need to make sure whatever YOU buy can get in YOUR house.

It's nobody elses responsibility.

To be fair to the OP, even if I measured my doors and ceiling heights and angles, I wouldn't have the mathematical wherewithall to work out if the sofa would be manoevreable into place. A right angled piece of furniture might go through a door but not round a corner and I wouldn't know how to work it out.

arcon5

pimento wrote: »

To be fair to the OP, even if I measured my doors and ceiling heights and angles, I wouldn't have the mathematical wherewithall to work out if the sofa would be manoevreable into place. A right angled piece of furniture might go through a door but not round a corner and I wouldn't know how to work it out.

But you would know if sofa width > door width then you have a problem . If it was a case of not being able to manoeuvre the sofa around corners in the house people might be a little more sympathetic