Harveys sofa won't fit - customer service shocking!

bobajob_1966

kittykitten wrote: »

standard height door is 6'6", standard width is 28", seeing as you asked, although some internal doors in older houses are only 26" wide, some in larger houses or those designed to be accessible for wheelchairs are 30".

So that is three different sizes - not very 'standard' then?

michaelvintner

We got a 3 seater sofa from IKEA, Only on the way home did it actually occur to me that it may not go through the door.

It did but we had to "make it fit" with a lot of shoving and swearing. Even know there is a dent in the right hand side of it.

There will probably be a lot of swearing and shoving when it comes to getting it back out.

Hardly IKEA'S fault. The 2 seater version of the same sofa went in no problem. I should have though about measuring the doors before I brought the sofa.

Cue next time, lol.

bobajob_1966

michaelvintner wrote: »

We got a 3 seater sofa from IKEA, Only on the way home did it actually occur to me that it may not go through the door.

It did but we had to "make it fit" with a lot of shoving and swearing. Even know there is a dent in the right hand side of it.

There will probably be a lot of swearing and shoving when it comes to getting it back out.

Hardly IKEA'S fault. The 2 seater version of the same sofa went in no problem. I should have though about measuring the doors before I brought the sofa.

Cue next time, lol.

I love my Ikea sofa (Stockholm, v comfy) because it splits in two!

michaelvintner

techno12 wrote: »

When I bought my leather sofa for my flat from DFS several years ago it just wouldn't fit through the front door due to my narrow hallway (not enough room to turn it). The delivery guys said this sort of thing happens all the time, promptly removed the arms of the sofa, got it into my flat and reattached them, and fixed the leather that they had to slice (to access the bolts holding the arms in place) with a staple gun.

It might look like a dogs dinner underneath the base, but so what? ;0

No upholsterer required and I'd have thought the Harveys guys would have offered to do the same as it seems to be part and parcel of the job.

Unfortunately they are probably no longer allowed to do that because some half wit will moan about it and try to claim compensation. Myself I would be happy with any delivery people who provided a useful and logical way of getting my sofa in.

bordercars

come on guys the OP has made a mistake, who hasnt, in her defence even if you measured the sofa some of the monkeys that deliver couldnt give one.

My advice, try a removal firm they know all the tricks in the book about turning items a certain way and taking feet etc off, you can even spring one thro a door, ( bend it, push and let go) maybe remove a window.

Oh and next time try furniture village, i was laid up with a busted leg & ankle when the wife bought our new sofa, when they got here one look said "problem" but they spent a few minutes looking at all ways in and where it was to end up, turned it upside down spun it round and the job was done.

It's all down to the quality of the firm, salesman down to deliverer.

Good luck with it.

timbstoke

Agree with Bordercars - everyone seems very quick to jump on a first time buyer for not knowing something she's never had any need to know. Doors are generally pretty much the same size - if a sofa is likely to have trouble fitting through them, it doesn't seem unreasonable to expect the store to bring this to your attention.

For the record, I have bought multiple sofas before, and it probably wouldn't have occurred to me to measure either. By what, from the comments here, must be pure luck, my furniture has always fit through the doors - often with a bit of manoeuvring, but it's gone. In all honesty, unless this is a particularly huge sofa, I’d be tempted to blame laziness/ineptitude on the part of the delivery men rather than a sofa that “won’t go”

George_Michael

Agree with Bordercars - everyone seems very quick to jump on a first time buyer for not knowing something she's never had any need to know

I disagree.
The reason that I think that "everyone seems very quick to jump on a first time buyer" is that despite just about every single responder stating that it is the responsibility of a purchaser to ensure that the goods they buy are suitable and will fit where they want them, the OP has totally ignored this and is still attempting to lay the blame on everyone except themselves.

If they had simply admitted that they were in error and asked for further advice then the responses may well have been totally different.

pauletruth

how much was it too big. our removal men could not get our settee in. by removing the door and trim and the castors of the settee and with a bit of effort it went in. if they only tried at one angle then it may be worth trying again.

anmarj

pauletruth wrote: »

if they only tried at one angle then it may be worth trying again.

that might be worth a shot but most delivery man (OH included) can sometimes see with out even trying that its not going to fit, maybe I should send my OH along, he is quite good at getting sofa's in!:D he helped a colleage of mine at work not that long ago, he (the colleague) had a real disaster trying to get the sofa so they could redecorate, and got into trouble from his wife as he marked the hall, OH came to help move it back and with minutes without fuss had the sofa back in the lounge!:p domestic bliss between colleague and his wife resumed ......

Badger_Lady

anmarj wrote: »

that might be worth a shot but most delivery man (OH included) can sometimes see with out even trying that its not going to fit,

Although when I had my piano moved, the delivery men looked at the door and said "it won't fit" without even trying, then left it in the front garden... I called my Dad who drove 300 miles that night and the two of us got it in, in the dark, with no particular penchant for furniture removal. It was a tight fit but it went all right - no dismantling needed. We were so annoyed with the 'professionals'.

And actually it was a very similar story with my divan bed and my dining table (a different pair of movers)! I got the bed in and up the stairs on my own, and one of my new neighbours helped to slide the table through my sash window.