Help has my computer had it ?

niceday999

I am having so many problems with my computer. i think my only option is to get a new one. Had it about 5 years and today i couldnt get i player to watch as it said download adobe player 10 ( which i had done ) couldnt get into my online banking as well .
There is now a message running at the top which says " Internet explorer is running with add on's disabled. click here to manage or disable or remove " - which i have clicked on but dont know what it all means.
I know i can get to display the memory and speed etc but not sure how to do it. so someone could advise me what i should do and whether it's woth upgrading the systme or getting a new one
what about all my photos and documents. How would i get these on to my new computer if need be ???
thank you

TakeThis

Brand name and model? Check how much RAM is installed by using your keyboard to press and hold the Flying Windows key and whilst holding it down pressing the Pause Break key. List the OS version listed there too.

gonzo127

at the top of the forum, have a look at how to speed up a slow or infected PC, and follow steps where possible

jamespir

you need to upgrade adobe and also allow the add ons with internet explorer or update it theres nothing wrong with your pc

niceday999

TakeThis wrote: »

Brand name and model? Check how much RAM is installed by using your keyboard to press and hold the Flying Windows key and whilst holding it down pressing the Pause Break key. List the OS version listed there too.

Its a Dell dimension 3000 intel R
pentium (R)cpu 2.8ghz
2.79ghz 1.00gb or ram
I dont really download a lot just email and this site etc....though i have now discovered i player
and i store all my pics etc

niceday999

jamespir wrote: »

you need to upgrade adobe and also allow the add ons with internet explorer or update it theres nothing wrong with your pc

I was clicking adobe and it said it had loaded but on iplayer it said i still need to download it. also i dont know how the add on thing got on the computer ??????? i want it back to the old way.......

victor2

You probably don't need a new computer if it was working fine for you before the latest problem (especially if you're the student in other posts, or even the student's mother!)
You need to make a copy of important photos and documents as a backup regardless of what you do. Does the computer have a DVD drive that can write DVDs?
If you are able to copy all files you need onto something else, then a factory restore may sort out the problem. You'll probably get lots of help with that on here if you just say what computer it is and the operating system it has, which I would guess is XP from its age.

Edit:
Missed the last few posts, so more data already here.

niceday999

victor2 wrote: »

You probably don't need a new computer if it was working fine for you before the latest problem (especially if you're the student in other posts, or even the student's mother!)
You need to make a copy of important photos and documents as a backup regardless of what you do. Does the computer have a DVD drive that can write DVDs?
If you are able to copy all files you need onto something else, then a factory restore may sort out the problem. You'll probably get lots of help with that on here if you just say what computer it is and the operating system it has, which I would guess is XP from its age.
Edit:
Missed the last few posts, so more data already here.

Hi, i'm the mummy...lol ! no i dont have a dvd drive. would i need to save all my docs and photos before i do the factory reset ? would this wipe them all.
also i had a web cam set up to chat with my DS but its now not on either i can still speak but i cant see him. Nightmare...i was thinking its the dam computer

TakeThis

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

Next, download, install and run the HijackThis Version 2.0.3 installer and use the Quick Start guide to enable you to produce a log for posting here too.

niceday999

TakeThis wrote: »

Download, install, update and run a Quick Scan with Malwarebytes' AntiMalware. When complete, choose 'Remove Selected' if there is anything to remove and Reboot your computer.

After restart, open the program again and go to 'Logs'. Double click on the log produced for today and post the contents here.

Next, download, install and run the HijackThis Version 2.0.3 installer and use the Quick Start guide to enable you to produce a log for posting here too.

Download, install, update what does this mean ? i know what the rest is????
will i just run the malwarebytes antimalware

victor2

Update is an option you'll get once it's installed. Doing the procedure mentioned may well sort it out and is less painful than a factory restore, which will wipe out everything you've put on the computer since it was new.
Consider getting a USB stick or two to keep a copy of your documents and photos on anyway. You're at risk without a backup.