Co-Op bank - £200 if you switch to them

YorkshireBoy

marioluigi wrote: »

was unable to complete it online

May I ask why?

however when I phoned them up i was told that it was now only for those who were able to access a branch of coop.

You must have rung after 5pm two days later on the 21st then? May I ask why you waited so long?

It has been confusing to say the least and time consuming as well as costly in phone calls. Am very annoyed with this bank and don't think it has helped customer relations in any way whatsoever!

Depending on the answers to my questions above you may have grounds for complaint...as in a 'formal complaint'.

marioluigi

YorkshireBoy wrote: »

May I ask why?You must have rung after 5pm two days later on the 21st then? May I ask why you waited so long?Depending on the answers to my questions above you may have grounds for complaint...as in a 'formal complaint'.

Thought i had 14 days to complete the switch but they said that under their t&cs they can change/end the offer at any point.

ZELDARINO

Having saw the Co-Op's offer over a week ago, I immediately applied on its website. It then sent me an email acknowledging my application etc.
Last Friday I finally got a letter from them which was dated 18th October. The letter stated my application was nearly complete and instructed me to provide two documents as proof of identity and proof of address. These could be provided either by post or face-to-face in a Co-Operative/Britannia bank. I would have chosen the face-to-face option anyway but I had more reason to do so because in the letter they had addressed me incorrectly by using my middle name as my surname and the first letter of my surname after the first letter of my name. (J R Charles instead of J C Roberts)
I get to my local branch on Friday at 3.30pm and explain to the lady at the bank counter that I've applied, have my documents but need to correct their record of my name. The lady takes my passport and driving license to the offices above the banking area and returns asking if I can be contacted by phone later that day. I reply yes to this, give my home telephone number and tell her anytime after half four. I get home and wait but no call.
Today at 3pm I phone the 08457240752 number at the top of the letter I recieved and talk to 'Gerald' who during my call contacts my local branch of Co-Op for info and then tells me they'll call me in five minutes. I wait but no call by 5pm from my local branch nor did 'Gerald' call back at half four as he had offered to.
After reading the posts on this site and knowing the Co-Op number is open until 9pm I phone again at 6pm. I explain my situation to 'Malcolm' and ask if I will still qualify for the £200 offer, since I applied before the 21st and also provided ID? Malcolm says sure, as long as I apply for a transfer within 14 days of receiving my account details but that I should ring back tomorrow so that my local branch can be contacted again to find out if they have put through my papers.
So I don't know now if I will qualify for this £200 switching incentive and am even more confused after reading through some of the posts on this topic.
Now I'm asking if it's really worth it? The Co-Operative bank just hasn't shown to me that they have reliable customer service. And what if I do finally get the account open, use the switching service and make the required monthly deposits only to find in four to seven months time that, no, I haven't actually qualified for a £200 payout? Then I'll be unhappy. A victim of my own greed and wallowing in the muck of avarice...

ed123_2

...if I was you I would remove your real name & phone number above (if they are real) as they could be used by fraudsters .......ed

udydudy

marioluigi wrote: »

Thought i had 14 days to complete the switch but they said that under their t&cs they can change/end the offer at any point.

"Customers who have applied online for a new current account, Current Account Plus, Privilege or Privilege Premier current account between 17th and 24th October 2011 are still eligible for the Get £200 incentive by completing a full switch (a full switch means all Direct Debits and/or standing orders which must include a minimum of 2 Direct Debits and/or standing orders) from another provider using our dedicated switching service within 14 days of account opening."



Just got this from the website. I just applied online for a current acct for OH and she was approved. then i read this thread and was worried I opened the a/c unnecessarily. But form the above snippet looks like anybody who opens an account (including online upto 23:59hrs) should be eligible provided they do the switch within 14 days from a/c opening which should be from today as the a/cin her case was approved today.:T

ZELDARINO

ed123 wrote: »

...if I was you I would remove your real name & phone number above (if they are real) as they could be used by fraudsters .......ed

Not my real name (surname anyway) and phone number is the Co-operative bank number but thanks.

andrewmp

They better pay the £200, it's the only reason I'm moving.

I signed up last week then completed the switch online today so I followed their terms and conditions (14 days etc).

Gromitt

I wouldn't worry, it still says:

"If you applied online for a new current account, Current Account Plus, Privilege or Privilege Premier current account between 17th and 24th October 2011, you are still able to get £200."

So as long as you signed up online, you'll be fine. Even now.

Jammi

ukdutypaid wrote: »

What they havenb't made a big thing of and I haven't seen mentioned on here is the Automatic 1,000 fee and interest free overdraft that you get, for THREE months. Not on the 800 above the normal fee payable 200 (this on the Current account), but on the whole 1,000. They should have made more of that. I haven't seen it mentioned anywhere.

It's mentioned in the switching leaflet they send out with the welcome letter, it is also an option on the online switching form. The leaflet states that a free overdraft of £500 or £1000 is available. I was offered £500 online, which I gladly accepted.

Hominu

I just accepted the "We'll refund any charges incurred during the switching process". Really don't want to apply for credit, have been using it a bit recently.