Co-Op bank - £200 if you switch to them

pqrdef

I can see some problems in 4 months time when people who switched for the bonus don't get it. What is worrying is that there's nothing in the online application form or the online switching form or the emails or the approval letter or the welcome pack to acknowledge that the customer may be doing it for the bonus, and is in line for the bonus subject to certain conditions being met.

stutakesphotos

I've not heard anything despite applying last Monday. Worth me phoning?

Gerrard_8_lfc

Decided to take the plunge tonight after work to find the offer withdrawn... dooh.:p

nzseries1

pqrdef wrote: »

I can see some problems in 4 months time when people who switched for the bonus don't get it. What is worrying is that there's nothing in the online application form or the online switching form or the emails or the approval letter or the welcome pack to acknowledge that the customer may be doing it for the bonus, and is in line for the bonus subject to certain conditions being met.

Remember that the terms and conditions say that the £200 bonus comes within 4 months after filling the criteria, with the criteria including that £800 per month is paid in for three months. That means that the earliest that people can be 100% sure that they haven't got the bonus is 7 months from now.

But if anybody needs a screenshot of the terms and conditions from the website, including that it applies for people who applied online between 17th-21st October, I have it saved!

YorkshireBoy

nzseries1 wrote: »

That means that the earliest that people can be 100% sure that they haven't got the bonus is 7 months from now.

By your logic (which I'm not sure I agree with ), 7 months is the latest date for payment, being as condition 9 states...

"A credit of £200 will then be paid into your account within 4 months of the above criteria being met."

However, I suspect we'll see the payments made in January or February, depending on whether you were able to make the first deposit in October or November respectively. I'm basing this on my reading of the T&Cs...plus what I was told in branch this evening.

ukdutypaid

Yorkshire, I love you. You've been about the boards for years and I've read many a useful post of yours.
You really are a 'diehard moneysaver' aren't you.
I bet you crawled over hot coals, to get in a branch in time for this.. Pensioners and small children flying.

See all, hear all, say nowt. Eat all, drink all, pay nowt..n if there's ever owt goin for now't.... then taik it......

Seriously, I have now't but rezpek for you having got in on this one..

Yup, I see it being Jan or so too....

nzseries1

YorkshireBoy wrote: »

By your logic (which I'm not sure I agree with ), 7 months is the latest date for payment, being as condition 9 states...

"A credit of £200 will then be paid into your account within 4 months of the above criteria being met."

However, I suspect we'll see the payments made in January or February, depending on whether you were able to make the first deposit in October or November respectively. I'm basing this on my reading of the T&Cs...plus what I was told in branch this evening.

You're right, it's definitely possible that people could get their bonuses in January, I never denied that. I was worried more for people who thought they were eligible for the bonus but actually aren't.

My fear is that if January or February comes around, and Joe Bloggs doesn't have his bonus yet, and he calls up the Co-op, he'll be told "sorry, four months haven't passed yet since your third payment. Call us back in May or June".

chambta

pqrdef wrote: »

A lot of people won't be able to switch a salary payment before 30th November, so there'll be a lot of trouble if that's not acceptable.

Doesn't really matter to me. I'll set up an £850 s/o into it from my main account and then send £800 back a day or two later.

YorkshireBoy

ukdutypaid wrote: »

I bet you crawled over hot coals, to get in a branch in time for this.. Pensioners and small children flying.

I was out of the country last week when the postal invite arrived. Saw Saturday morning on here, and the Co-op website, that the online offer had been pulled. Went straight to branch Saturday morning but the earliest they could 'fit me in' was this coming Thursday.

I then got a call from them this afternoon at work at 4pm saying they'd see me tonight at another branch (closer to work) if I could get there by 5pm, being as I'd initially made contact before they pulled the offer.

Impressed with the customer service.

marioluigi

Tubbss wrote: »

On Monday 17/10, co-op start a limited offer - switch your banking to them using their switching service, pay in minimum of £800 per month then after the 3rd month they will credit your account with £200!
You must switch at least 2 direct debits, and this offer doesnt include the cashminder account.

I started the switch process on the 19th but was unable to complete it online however when I phoned them up i was told that it was now only for those who were able to access a branch of coop. As i dont live anywhere near one i explained this to them and was told that i could then apply for a coop membership and on giving then the number would still be eligible. i also received an application for throught the post which also added to the confusion since i had started the process online and the letter from them did not acknowledge this. After numerous phone calls I am no further forward and have just now come off the phone to their customer services having been told that as of close of business today the offer was off and they have absolutely no record of my having started the switch process. It has been confusing to say the least and time consuming as well as costly in phone calls. Am very annoyed with this bank and don't think it has helped customer relations in any way whatsoever!