Co-Op bank - £200 if you switch to them

Gromitt

Glad I left this account open now, made a perfect switcher for the Nationwide ISA offer

Maelzoid

Like many on this board, I switched account on the lure of £200. I phoned the bank last month and was also told the payment would be with me by the end of March.

No payment as of today so I phoned them. I was told that I do not qualify for the money because I didn't use the dedicated switching service, rather I switched all my payments by contacting the recipients directly.

I understand that this was one of the conditions (in the small print at least), but I still feel like I have been conned here as I met the spirit of the deal.

Has anyone else experienced this? Did anyone switch without the service and still get the £200.

As you can imagine I'm pretty hacked off with this and feel that the bank have conned me.

Gromitt

You've got to admit that it was stated clearly in the T&Cs that you used their own switching service - its been the same for every other banks offer. They don't want you switching just enough - they are after a full relationship type deal.

noh

Maelzoid wrote: »

Like many on this board, I switched account on the lure of £200. I phoned the bank last month and was also told the payment would be with me by the end of March.

No payment as of today so I phoned them. I was told that I do not qualify for the money because I didn't use the dedicated switching service, rather I switched all my payments by contacting the recipients directly.

I understand that this was one of the conditions (in the small print at least), but I still feel like I have been conned here as I met the spirit of the deal.

Has anyone else experienced this? Did anyone switch without the service and still get the £200.

As you can imagine I'm pretty hacked off with this and feel that the bank have conned me.

Hardly hidden in the small print. It was one of the headline conditions.
See post #30 of this thread for the original offer.

ejv

They told me the same inspite of me using their service and a confirmation letter.
Another one told that should hv been the MAIN account.
Yet another said it should hv DDs not just 2 SOs.
I'm mad:mad:

td_007

ejv wrote: »

They told me the same inspite of me using their service and a confirmation letter.
Another one told that should hv been the MAIN account.
Yet another said it should hv DDs not just 2 SOs.
I'm mad:mad:

If you have followed the T&Cs - used switching service with DD and/or SO, 3 consecutive month transfer of £800 - you should get your cashback. Quote them their T&Cs!!

ejv

td_007 wrote: »

If you have followed the T&Cs - used switching service with DD and/or SO, 3 consecutive month transfer of £800 - you should get your cashback. Quote them their T&Cs!!

I did. Then the CS rep said ,a senior guy would get back to me on my mobile within 48 hrs. A month has passed since. So I've commenced the complaints procedure.

I did ask each rep I spoke (4 in total),to send me the T&Cs for which they all said they didn't have a copy!!!!

cptncanary

Still waiting for my £200...:(

Shenanigan

Although I've received my £200, in future i may do the following:

At the time of taking any offer out explain I'm illiterate and would like a copy of the terms and conditions in Audio CD format. Make sure there is a record of this (so it may take a phone call). Branch staff are notorious for breaking rules/promises; there's no call to record.

Knowing most companies, they'll fail miserably at this, meaning any argument about T&Cs should be an easy one...

ejv

Shenanigan wrote: »

At the time of taking any offer out explain I'm illiterate and would like a copy of the terms and conditions in Audio CD format.

Ha...haa.... Gr8 idea!!!:rotfl:

Has anyone tried their internet banking to transfer money?Used the debit card and the secure key gizmo , still,both mine &OH's didn't work.I had to ring the CS and he didn't know how to fix it and transfered over the phone:mad:

What a bank!!! Sure they're going to lose their top spot:p