Cahoot

bexterwho

Hiya

Does anyone know what I should put in my cahoot secure message to ask for a list of all charges. Can I just ask them to send this to me or should I use a specific wording?

Thanks

nickmack

Some people have used Secure Messaging for different banks.

Personally I would prefer to send a letter, but the main thing is you make it clear that you're making a request under the Data Protection Act for a list of your charges.

bexterwho

nickmack wrote:

Some people have used Secure Messaging for different banks.

Personally I would prefer to send a letter, but the main thing is you make it clear that you're making a request under the Data Protection Act for a list of your charges.

Thank you. I've decided to go for the letter too. Putting it in the post today

Ali.Rosen

bexterwho, can you keep me updated on how you do with cahoot... I'm currently deciding whether to go ahead with trying to claim back from cahoot too.

thanks x

bexterwho

will do. I haven't entirely decided what I'm going to do yet, but once I've got the statements from them I'll see how much is on there and then make a decision. I think its in the region of £600. Its on a credit card account and I've just opened a new cc and balance transferred it all over to the new one.

michael1983l

through internet banking. is that method of correspondance ok for pursuing reclaiming charges ?

nickmack

michael1983l wrote:

through internet banking. is that method of correspondance ok for pursuing reclaiming charges ?

I would personally use letters. That way there is little dispute they arrived when sent recorded delivery.

bairnpunter

Your probably best to send Cahoot a letter when querying for all your charges.

However, I use secure messages the seldom times I get charged, and they're quite responsive and give me back my charge as a "goodwill gesture" until this latest knockback I've received :-( Its £30 so I'm probably just going to leave it, although I'm tempted to query why the charge is so high???

michael1983l

I used Instant Messaging for First Direct, it was ok for the initial stages but First Direct opted to change the process to written mail themselves.

barsiem_2

Anyone claiming from cahoot or that has successfully claimed from them??

Edinburghlass_2

Not many by the looks of things at the moment