Singapore Airlines - beware?

bagand96

wolfwanderer wrote: »

10 days for a refund?

Scam or not - think how many times Singapore Airlines and the word Scammers will feature on google as a result of this tiresome little thread!

Mission accomplished!

A Google search for Singapore Airlines is never going to bring this thread up on the first results page! (and most people don't go further than that).

Also, if you are still in doubt that many international carriers have this rule, take a look at this thread on flyer talk Why is the purchase credit card required to be presented at check in?. I've by no means even began to read the thread, however a quick glance reveals airlines such as United, Delta, Lufthansa, EVA Air mentioned, and, believe it or not, EMIRATES (the very airline that find the idea ludicrous!)

bobajob_1966

wolfwanderer wrote: »

http://www.complaintsboard.com/bycompany/singapore-airlines-a831.html

Surely, they'll see that the Jeremy Kyle audience who post responses on here have thousands of irrelevant posts to their names, realise that they never leave their mobility scooters and make their way to the link I posted above!

Or they'll see several experienced travellers giving informed advice, be aware that Singapore are one of the worlds top airlines, and judge you for the crackpot that you are?

wolfwanderer

Keep posting!!!

Any old crap - same as before.

bobajob_1966

wolfwanderer wrote: »

Keep posting!!!

Any old crap - same as before.

Is that your mantra? :rotfl:

globetraveller

wolfwanderer wrote: »

You're talking nonsense.

The transaction was covered by the 'Verified By Visa' process.

If there is any risk, then why don't BA, Emirates, Virgin, Etihad and all the other airlines require the card at check in?

BA do require you to show the card. However, you do get to tick when you book and pay that the main card holder won't be at the airport so not sure what they arrange then. It must have highlighted when you booked that the credit card holder had to be there or you had to have the card verified.
In fact just had a look on their website and it does state that the cardholder has to be there or you have to have a letter of indemnity which they explain how to get

quote-If the booker does not bring his or her card used for the booking at check-in for verification, then passengers on the booking will not be allowed to check in and will be asked to purchase a new ticket using a new credit/debit card. However, the ticket price will remain the same. A refund will then be manually processed for the earlier purchased ticket.

meer53

wolfwanderer wrote: »

Keep posting!!!

Any old crap - same as before.

Here's a thought, why not just accept that you made a mistake ? People would maybe show you a bit of respect then.

The complaints link you posted shows people who have GENUINE complaints against Singapore Airlines, not some nutter who is trying to blame someone else for their stupidity and ignorance.

wolfwanderer

bobajob_1966 wrote: »

Is that your mantra? :rotfl:

No, that's a head rolling from side to side.:beer:

wolfwanderer

meer53 wrote: »

The complaints link you posted shows people who have GENUINE complaints against Singapore Airlines, not some nutter who is trying to blame someone else for their stupidity and ignorance.

But surely this is the same complaint. T.Wat ...

Bad Customer Service

Complaint Rating:
I booked some tickets from Milan to Singapore several months in advance for an Xmas holdiay for my family. On checking in at Milan airport, I was refused my boarding cards on the basis that I was unable to produce the exact credit used for the orginal purchase. The reason for this is that my bank had issued me with a new card. We were refused boarding and told we had to buy NEW tockets in order to leave as scheduled. When I asked for an explanation I was told it was on their website and it was company policy and I shuold have known better. Not only did it cost me to have the tickets 'changed' the staff were unhelpful and very disinterested.

The only reason for flying with SIA was that they are supposed to be a great airline. Well, they are not. They argue its done for fraud reasons. Well, if they already have my money for 3 months and I am atually the same person that paid for those tockets, what issue is fraud here? In any case, its not for SIA to manage alleged credit card fraud, that's what credit card companies do and why they charge us high %, no?.

As I was paying for the 'new' tickets, I decided to change the return flight to return a few days later. I didn't notice this was not done until I arrived in Singapore, due to the stress of the arguments and lack of concern by SIA. I made many calls only to be refered from one desk to another, after I blew my top, they finally agreed.

If you complain, you will be treated shoddily, your complaint will take months to be responded to and then you will be told more or less 'sorry but those are the rules'. Imagine if you buy a ticket for your son or daughter and they cannot produce the credit card, they will have exactly the same problem. Its not that I'm angry, its that SIA really doesn't give a monkey's and yet they charge exhorbitant prices for an average service and over-priced tickets. I will NEVER use them again.

Be aware, you will get better value for money, much better customer service if you trabel with any other airline, trust me I have travelled nearly all of my life and can tell you this is unacceptable by ANY standards

globetraveller

http://www.emirates.com/uk/english/sitetools/terms_and_conditions.aspx#Use_of_Credit_Card
Whoever you spoke to with Emirates should be sacked as they don't know their own T&Cs. Quoted from the section on credit cards-
The credit card must be in the name of one of the passengers traveling and the same card must be carried at the time of travel. It may be required for verification and obtaining signature on a credit card charge form at check in time.


Luckily when I was unable to fly with OH to London with BA I had actually read the T&Cs before ticking the box and so I realised that it was my cc that we had used and had to phone BA beforehand to find out what we had to do. I was told I had to come to the airport with him to show the card- which I have to say I thought was ridiculous and actually impossible for me to do. We had to rebook the tickets and get the original one refunded.

bagand96

Keep posting!!!

Any old crap - same as before.

Indeed, it clearly hasn't stopped you yet :beer: