Natwest/RBS Payout Times

Derwent

Sent both my acceptance forms off on 9th October, got a message off RBS this afternoon to say my cheques have been posted out today.

Dizzywithmoney

WEll it will be exactly 40 working days - 8 weeks - tomorrow since they received my acceptance so that is the deadline that the FOS have set apparently so it will be a complaint to them if I havent received my cheque by then!!!

nicanacanoo

Here's an update..... After my boyfriend sending an email to Mr Hester on Wednesday last week and Sunday, he received a call on Tuesday to say that his cheque had been sent out next day delivery, needless to say no cheque the next day but it arrived yday when we were at work, went to collect it from the post office today and low and behold the bank will not accept it as the cheque isn't even signed!!!!! RBS are really playing serious games!!! A call to the customer relations team is underhand! Wat a complete joke!!!!:mad:

mazy_m

Update for me too....I've been sending the same email twice a day since Thursday and i've still heard nothing had a generic email saying someone will be in touch but no surprise there that I haven't grrrr!!!

Dizzywithmoney

WEll 40 working days today, 8 weeks, and nothing!!!

Last time I spoke to them I was told the cheque had been ordered on 20/10/11 and it takes around 10 days for it to arrive!!! And we should receive it early November!!! I received the offer on 25/8/11 and they received the acceptance on 2/9/11!!

They are terrible!

JOfedupwiRBS

Day 35 and the housemates are very restless.

Emailed Stephen Hester twice last week but it hasn't worked for me, still no cheque. Tried phoning but have never got through

Explorer_Bruce

Hello Everyone,
Just thought I would add a bit more stuff, I was waiting the 28 days which expired in the 24th Oct, but week previous to that, RBS sent me a letter saying there will be a further delay of up to 4 weeks . Of course i saw an envelope from them in the post and thought "Thats the £" - but it was not.

Also, exactly the same as previous posters - see mike on 11th Oct- when I phone the call centre in Manchester, phone rings for 7.5 mins then cut off this is def a system set to do this, which is just dishonest.
When you get to speak to them they deny the phone system, but more importantly give false information which always differs to previous calls. I have given up phoning now as it only makes me more mad.
Never mind whatever happens time will march on and they will run out of time.
Good Luck Everyone

JOfedupwiRBS

Explorer_Bruce wrote: »

Hello Everyone,
Just thought I would add a bit more stuff, I was waiting the 28 days which expired in the 24th Oct, but week previous to that, RBS sent me a letter saying there will be a further delay of up to 4 weeks . Of course i saw an envelope from them in the post and thought "Thats the £" - but it was not.

Also, exactly the same as previous posters - see mike on 11th Oct- when I phone the call centre in Manchester, phone rings for 7.5 mins then cut off this is def a system set to do this, which is just dishonest.
When you get to speak to them they deny the phone system, but more importantly give false information which always differs to previous calls. I have given up phoning now as it only makes me more mad.


Never mind whatever happens time will march on and they will run our of time.
Good Luck Everyone

I know how u feel but like u say time will march on and we will get our money

antonette254

spoke to Nat West today about offer letter i had recieved re my nat west credit card. the lady i spoke to just said this is our final offer & if not happy i should go to FOS. She sounded really p*ssed off & had a couldnt give a toss attitude.
i have posted before with this & just hope some clever person can have a look at this & advise if they have calc this correctly??

Help please

Hi all could someone have a look at the figures that Nat West have sent me & confirm that they are correct?
refund of premiums from 24.8.01 - 27.9.07 - £1077.52
compound interest on premiums based on interest charged on CC £ 607.41
gross interest @ FOS rate £ .19
less tax @ 20% £ .04

As your complaint has taken more than 8 weeks to resolve int @ 8% simple on the gross offer amount £1685.12 has been added btween 4.10.11 - 25.10.11 £7.76
Less tax @ 20% £1.55
Net interest £6.21

Total Offer £1691.29
Thanx in advance for your time & help.

anne47

I wasn't expecting any cash from RBS till at least the 11th of November when the working days would be up but £6000 was paid in yesterday . Still waiting for a payment of £500 and the interest on all of the money to come . I got a letter last week saying they were 3/4 weeks late with payments !! Anne