Natwest/RBS Payout Times

Mousseschoice

Just wondering if anyone has had their payout before the 28 working days has elapsed? Im on day 16 and still waiting...

lisaf

Hi,
I've just sent off the downloaded form from Natwest today so do they normally take 28 days after that or is that only very early days?!
Many thanks
Lisa

Sykes1978

I'm in the same boat Mousseschoice,

They got my acceptance form on on the 05-09-11 and next thursday is the 28th working day, I hope they pay up as I really need that for the 16th, I've tried rining them for a few days now and it's pointless no one answers either number anymore so I can only hope it will appear by next friday or I'm up the creek.

Dizzywithmoney

Sykes1978 wrote: »

I'm in the same boat Mousseschoice,

They got my acceptance form on on the 05-09-11 and next thursday is the 28th working day, I hope they pay up as I really need that for the 16th, I've tried rining them for a few days now and it's pointless no one answers either number anymore so I can only hope it will appear by next friday or I'm up the creek.

I sent my acceptance off on 30th August but it was second class so I am assuming that they might not have received it until 1st September (benefit of the doubt and all that!) and I have worked out that my 28th working day will be around the 12th October but I still havent got my cheque!! I too have tried to ring them to check that they received it ok but their phone just rings and rings and rings.....

I will let you all know when I receive mine!!!

Sykes1978

Dizzywithmoney wrote: »

I sent my acceptance off on 30th August but it was second class so I am assuming that they might not have received it until 1st September (benefit of the doubt and all that!) and I have worked out that my 28th working day will be around the 12th October but I still havent got my cheque!! I too have tried to ring them to check that they received it ok but their phone just rings and rings and rings.....

I will let you all know when I receive mine!!!

I can only hope the reason they are no answering is because there to busy working through the acceptance letters and will drop mine in my natwest account, I will be annoyed if I get a cheque.

Dizzywithmoney

Sykes1978 wrote: »

I can only hope the reason they are no answering is because there to busy working through the acceptance letters and will drop mine in my natwest account, I will be annoyed if I get a cheque.

I dont have a Nat West account - my OH does but this is all mine, lol I havent even told him about this one!!!!

donnyboy61

Nat West/RBS have told me a slightly different tale! They received my acceptance (4 PPI policies) via the FOS on the 8th Sept and have told me it will take up to 8 weeks to calculate the refunds of premiums plus 8% and refund the money into my current Nat West account. Nothing received as yet. Anyone else been told the same as me?? I have been ringing the RBS FOS team in Bristol and always seem to get through ok.

Sykes1978

Hi Donnyboy,

I've not gone through the FOS to claim mine back, made a direct complaint which was upheld, I had to wait 16weeks because of the back log but true to there word they looked at my claim with in the time scale, once an offer is accepted and they get the letter back from you it's then a further 28 working days for the monies to be refunded back to you, I've been ringing RBS PPI complaints on 0800 015 0319 and 0161 755 6890 they are based inn Manchester no one answers anymore.

Good luck with your claim, shouldn't be to long to wait.

Mousseschoice

When I ring I use the 0800 015 0319 number and call at 8am on the dot and can usually get through. It's always the same answer though - 28 working days and from my chat with someone yesterday the payment should be made on the 28th day.

Dizzywithmoney

Mousseschoice wrote: »

When I ring I use the 0800 015 0319 number and call at 8am on the dot and can usually get through. It's always the same answer though - 28 working days and from my chat with someone yesterday the payment should be made on the 28th day.

I finally got through to them today, was not waiting long to my surprise! The girl on the phone confirmed that they had received my acceptance on the 1st September and that my 28 working days was up on the 10th October. But - and a very big BUT - she said that the 28 working days was only the date they were working to and could not guarantee that it would be paid by this date! I asked why state this if they could not comply but she just said it was the date they were aiming for! So it might be longer than the "28 working days" we have to wait!!! I cant believe the cheek of them!!!

MOGAAM

Just to follow on, I'm waiting for a payout for a Natwest Loan. They received my acceptance on 7th September. I have just phoned them and like everyone else was told the famous 28 working day phrase but it is not guaranteed.
The lady on the phone did admit there was a backlog but could not say for how long back but she did assure me theat the payments team are working flat out processing payments and they have been working loads of overtime and weekends.

She did say also that basically my claim was in a queue amongst thousands and thousands of others and the order they are being processed is the order in which the acceptance was received.

Just hope they catch up soon