Natwest/RBS Payout Times

Sykes1978

When I rang them in September the confirmed it being received on 5th September

Keewee

Sykes1978 wrote: »

When I rang them in September the confirmed it being received on 5th September

pssst, that means I have ages to wait yet ha ha!!

I am not going to bother chasing them until November now.

Many thanks

janief63

Hi, I have similar issue with RBS, tried to reclaim PPI on my Mint card back in February, claim acknowledged, and then somehow they overwrote some of my information on their system and logged another complaing against my address. Upshot, was I received someone elses offer mid September and when I rang them was told there was no claim registered for me. Ended up having to have about 10 phone calls and then they issued me with a settlement which they received back on 28/9 - have just been told they hope to raise my cheque on 7/11 but won't make bank transfer into NatWest bank account. GRRRRR:mad:

Dizzywithmoney

I am on 31 days today!!! Wonder if the postman will have brought me anything nice today!!!! I am getting to the point of thnking that it might never arrive!!!

Channers

Greetings and Salutations,

I have put this information on another forum but as this was specific and I can see the frustration radiating through here, I will briefly let you know this:

- My acceptance has been received since 28th September and I have been told just like you that I have to wait 28 working days for my money.
- I have spoken to a variety of customer service peeps on the PPI helpline and one of them, very harried and fed up but in the mood for a bit of a laugh told me that what they are being told is nothing….you heard…nothing. They have been told to say there is a backlog and as a result that they are aiming for 28days. They are then being left to deal with our calls from the sublime to the abusive. If calls are escalated, the managers apparently repeat the same thing because they also know…Nothing. People apparently are being paid, according to this guy.
- I can empathise as this just smacks of plausible deniability. So I have written to my MP to highlight the issue. He responded today and is willing to take this higher and further and coming from a guy who took on British Gas for me and helped me to take them to the Ombudsman, I take this guy at his word.
- I will be writing to Watchdog and in the meantime I have emailed the Board Members of RBS and will be doing so until this is resolved.
I am taking the mind that I can achieve more by not shouting and swearing at the customer service folks, and using other means to make life uncomfortable for those people working at a bank with is 83% owed by us.

Hopefully guys, we shall move mountains and get our cash back!

glimmerofhope

Just thought I would update
My 28 working days was up today and I received a cheque today. The cheque was handwritten so not surprised it is taking time if some poor person has to write them out.

smitchy73

Maybe they are waiting on more cheque books being issued, you only get 30-50 cheques in one book, and takes about two weeks to get a new one printed, lol

forresflower

Keewee wrote: »

Wooo!! Can't believe it within 28 working days!
I am currently on working day number 17. My original complaint was the 7th of June.
Did the money just go in first thing or mid day?
Many thanks

Hi there
Went in 1st thing as inter branch transfer in 2 amounts - refund + interest.
Cheers.

smitchy73

forresflower wrote: »

Hi there
Went in 1st thing as inter branch transfer in 2 amounts - refund + interest.
Cheers.

well done forres, hope you enjoy being able to spend the money and youre new tumble drier.:D

forresflower

Channers wrote: »

Greetings and Salutations,

I have put this information on another forum but as this was specific and I can see the frustration radiating through here, I will briefly let you know this:

- My acceptance has been received since 28th September and I have been told just like you that I have to wait 28 working days for my money.
- I have spoken to a variety of customer service peeps on the PPI helpline and one of them, very harried and fed up but in the mood for a bit of a laugh told me that what they are being told is nothing….you heard…nothing. They have been told to say there is a backlog and as a result that they are aiming for 28days. They are then being left to deal with our calls from the sublime to the abusive. If calls are escalated, the managers apparently repeat the same thing because they also know…Nothing. People apparently are being paid, according to this guy.
- I can empathise as this just smacks of plausible deniability. So I have written to my MP to highlight the issue. He responded today and is willing to take this higher and further and coming from a guy who took on British Gas for me and helped me to take them to the Ombudsman, I take this guy at his word.
- I will be writing to Watchdog and in the meantime I have emailed the Board Members of RBS and will be doing so until this is resolved.
I am taking the mind that I can achieve more by not shouting and swearing at the customer service folks, and using other means to make life uncomfortable for those people working at a bank with is 83% owed by us.

Hopefully guys, we shall move mountains and get our cash back!

Hi there
Couldnt agree more. I worked in a banking admin and contact centre and this sounds all too familiar. Its the system that needs changing and staff answering phones cant do anything about that. I have already put complaint into Watchdog so hopefully if enough of us join in they will run a story and put pressure on the top managers.
Cheers