Natwest/RBS Payout Times

sunny8_2

My hubby is on day 56 today...:mad: rings x 2 weekly to be told they have until the 23rd Oct ( why i dont know) - this has gone through the FOS & a CMCxx

forresflower

smitchy73 wrote: »

Talk about living on the edge, you control your spending now forres, so do you actually live in Forres?:D

No born there moved away when I was a child but still visit a couple of times a year.

Dizzywithmoney

Still waiting was 31 working days yesterday!!

barryr900

35 working days since accept offer letter was received by RBS ... still no payout ... whatever happened to 28 days ??? will it be next week ... next month ... christmas ... next summer ... who knows ... Ive give up! Been a customer for 22 years, as soon as the payout goes in the bank, im closing my account. I cant trust a bank that constantly lies to me. Grrrrrr!!! :mad::mad::mad::mad::mad:

rush2112col

Well 34 working days tomorrow and no sign of my £11,000 Nat West owe me. Just wandering what you can actually do about it if they dont want to pay us? Looks to me like its going to be another lengthy process. Been waiting since January now. Can`t see as phone calls and emails are making any difference they just tell you what they want to keep it dragging out. I think they are taking the P""" myself

BethanyD

I had three claims, two with RBS and one with GE Money - two I decided to do myself from the templates and the other was via a Claims Management Company for a fixed £100 fee (one of the RBS claims).

My too are still not settled but the Claims Management Company got me a cheque for £867.15 three weeks ago.

When I did the claim through them I had to fill out quite a detailed questionnaire which they provided.

I wonder if that has made the difference.

Anyway, I accepted offers from RBS and GE Money on 2nd August and 17th August and have yet to receive anything despite numerous phone calls.

Has anyone else had a similar experience for general comparison or was I just lucky?

rush2112col wrote: »

Well 34 working days tomorrow and no sign of my £11,000 Nat West owe me. Just wandering what you can actually do about it if they dont want to pay us? Looks to me like its going to be another lengthy process. Been waiting since January now. Can`t see as phone calls and emails are making any difference they just tell you what they want to keep it dragging out. I think they are taking the P""" myself

tanya1980_2

I was successful in my PPI claim with Natwest and they were careful to stick to the 16 week deadline to make me an offer; however, after accepting their offer and waiting what is now 30 working days I'm still waiting for my settlement What makes it worse is that whenever I ring the PPI team, on either number, I can never get through!!! :mad::mad::mad: I've even taken to tracking down an email address for customer complaints just to try and get someone to contact me but to no avail. I'm pretty disgusted to be honest. Halifax sorted out my settlement with no hassle whatsoever and just sent me a cheque in the post. Get your act together Natwest!!!

Libbie1982

:eek:

sunny8 wrote: »

My hubby is on day 56 today...:mad: rings x 2 weekly to be told they have until the 23rd Oct ( why i dont know) - this has gone through the FOS & a CMCxx

Omg! how come its taken so long? are you an existing customer? How did you go about putting in your claim please? My husband used the template letter so we didn't go through any companies. Its working day 26 today. Not counting on the money, however debts are mounting up. £6.5k over 4 loans, He's been an rbs customer for 13years. Its so infuriating. But also comforting to know we're not alone. x

Channers

tanya1980 wrote: »

I was successful in my PPI claim with Natwest and they were careful to stick to the 16 week deadline to make me an offer; however, after accepting their offer and waiting what is now 30 working days I'm still waiting for my settlement What makes it worse is that whenever I ring the PPI team, on either number, I can never get through!!! :mad::mad::mad: I've even taken to tracking down an email address for customer complaints just to try and get someone to contact me but to no avail. I'm pretty disgusted to be honest. Halifax sorted out my settlement with no hassle whatsoever and just sent me a cheque in the post. Get your act together Natwest!!!

I completely empathise with your situation. I am waiting, and have been for 14 working days and as people have said, what is to stop them from paying out 2 years from now, so in light of this, I have decided to make this hell until I see my money in my account. I have emailed the CEO of RBS and the Board members and my MP and am in the process of adding all of this to Watchdog.

I emailed and in 24hours got a phone call. Now although it was some poor schmoe repeating what I already knew, he couldn’t answer my question of why there is a delay in the first place. I the received an email that began “Dear , thanks for contacting the executive office” This meant another email pointing out how great their customer service was where they couldn’t even be bothered to use my name.

Make noise is my recommendation, go as high as you can, the peeps in the call centre are being told nothing to ensure plausible deniability. Make them uncomfortable and the more MP’s who raise this issue, means more light on the issue and more discomfort to these people.

Keewee

Channers wrote: »

I completely empathise with your situation. I am waiting, and have been for 14 working days and as people have said, what is to stop them from paying out 2 years from now, so in light of this, I have decided to make this hell until I see my money in my account. I have emailed the CEO of RBS and the Board members and my MP and am in the process of adding all of this to Watchdog.

I emailed and in 24hours got a phone call. Now although it was some poor schmoe repeating what I already knew, he couldn’t answer my question of why there is a delay in the first place. I the received an email that began “Dear , thanks for contacting the executive office” This meant another email pointing out how great their customer service was where they couldn’t even be bothered to use my name.

Make noise is my recommendation, go as high as you can, the peeps in the call centre are being told nothing to ensure plausible deniability. Make them uncomfortable and the more MP’s who raise this issue, means more light on the issue and more discomfort to these people.

I am currently on working day number 19. I know for a fact my refund won't be made on working day 28. I have a strong feeling they are deliberately taking a long time. The strange thing is, some people who's acceptance letters were received after mine have been paid up, yet I have an account.
Funny, as my account is overdrawn and currently racking up a £6 per day charge.
What's the bettings the refund isn't in for another month!
I have an outstanding charges query from June which I still haven't received a response back, and it took me 2 emails to the CEO before I even received an acknowledgement.
These emails don't go to the top brass, the PA / EA sends them to the relevant department, so we won't be getting anywhere fast.
I can't see anything changing i'm afraid.