Natwest/RBS Payout Times

monkee1983

finally got our refund today no email or letter to let us know. just two payments. £7713 into account then £1600 paid off my loan i have strangely. anyone else had a similar payment method?

we were emailing the two address's posted in this thread. however we sent another email at the weekend, but wrote differently on how long weve been waiting etc...

hope the rest of you get whats owed to you soon

pjgreg

Hi all,

Long time reader of the forum some trully great information..

Long story short after reading this forum i decided to start the process of reclaiming the PPI I was misold in a loan I took out with Natwest in 2006. After filling in all the paperwork i had an offer in the post at the begining of October think it was about the 7th when I returned the paperwork signed with the four offers they had made me totaling just over £5000. After reading this post yesterday my heart sank a little after hearing the amount of time it takes Natwest/RBS to send out the money (Thought it might be nice to get before christmas).

I decided this morning to give them a ring and see where things where upto i know its still with in the 28 days but i thought it couldnt hurt. My heart sank even more after speaking to them apparently they have no record of me returning the signed paperwork ..... and the only option I have now is for them to send the paperwork out again so I can sign it and return it. Seems like such a step backward... but still seems like alot of people in the same boat..

Dizzywithmoney

Hi - still no money from Nat West!

I received my offer on 27/8/11 sent off accepance and they confirmed they received it on 2/9/11 and told within 28 working days.
Nothing arrived.
Spoke to them a couple of weeks ago and told that cheque had been ordered on 20/10/11 and I would have it within 10 days or so - more or less early November she said!
Spoke to them again on Wednesday the lad on the phone said dont know why I was told cheque had been ordered on 20/10 as nothing on his systems and he couldnt tell me anything only to apologise that it was taking so long!!
Spoke to them again yesterday, girl couldnt understand why I had been waiting so long and was going to refer it to some other department where the cheques are issued but it wasnt possible to put me through to them as they are so busy!!

So totally lost count of how many days I am now since they received the acceptance letter!!! I am now counting in months - and its over 2!! or 9 weeks!!!

jessie15

jessie15 wrote: »

Hi, Emailed Mr Hester on Thursday just received a call saying there is nothing they can do and everyone's case is being looked at in date order with no exceptions!

UPDATE

Received cheque today for full amount only took a couple of weeks. :j:j

S2escortrsturbo

Hi all I had a confirmation text from rbs on the 19th October for payout of up to 28 days followed by another up to 4 weeks the amount is £2600- to which I'm still waiting, I then on the 31st October had a text of rbs from another agreed payout and the usuall waiting upto another 4 weeks, the amount is £255 . I received the £255 in just 7 days!! Could they b paying out the small claims first ????

each_uisge

monkee1983 wrote: »

finally got our refund today no email or letter to let us know. just two payments. £7713 into account then £1600 paid off my loan i have strangely. anyone else had a similar payment method?
hope the rest of you get whats owed to you soon

Monkee, I see you say that they used £1600 towards your loan - were you in arrears with your loan at all? Or was this a "refund" of that months PPI payment and interest?

I only ask as I still have an ongoing loan with RBS that I have never missed a payment on and have successfully claimed PPI mis-selling on.

I was under the impression that if you're up to date with payments on the loan they have to refund the money directly to you and not use it to clear any loan balances?

BTW - congratulations on getting the money out of them - I'm still waiting for mine!

each_uisge

S2escortrsturbo wrote: »

Hi all I had a confirmation text from rbs on the 19th October for payout of up to 28 days followed by another up to 4 weeks the amount is £2600- to which I'm still waiting, I then on the 31st October had a text of rbs from another agreed payout and the usuall waiting upto another 4 weeks, the amount is £255 . I received the £255 in just 7 days!! Could they b paying out the small claims first ????

Bloody hell that was quick for the £255 payment!!

Like you I got the confirmation text from RBS on the same day regarding my claim and that I would have to wait 28 days + potentially 4wks. I also have two claims - wonder which one will get paid out the quickest! lol

daz_c

i had a payment from RBS middle of october 2 weeks after said payment date , by check

now waitng for a seperate claim from them to go straight in my natwest account on working day 39 and still waiting , natwest are having the cheek to tell me iam overdrawn still i said , give me my money then i wont be overdrawn , they couldnt answer that!!!!

daz_c

Dizzywithmoney wrote: »

Hi - still no money from Nat West!

I received my offer on 27/8/11 sent off accepance and they confirmed they received it on 2/9/11 and told within 28 working days.
Nothing arrived.
Spoke to them a couple of weeks ago and told that cheque had been ordered on 20/10/11 and I would have it within 10 days or so - more or less early November she said!
Spoke to them again on Wednesday the lad on the phone said dont know why I was told cheque had been ordered on 20/10 as nothing on his systems and he couldnt tell me anything only to apologise that it was taking so long!!
Spoke to them again yesterday, girl couldnt understand why I had been waiting so long and was going to refer it to some other department where the cheques are issued but it wasnt possible to put me through to them as they are so busy!!

So totally lost count of how many days I am now since they received the acceptance letter!!! I am now counting in months - and its over 2!! or 9 weeks!!!

please post when you get your money because your dates are the same as mine , i will also post when i get my money

S2escortrsturbo

It seems rbs must pay out when ever and to who ever they like . I got my £2600 today that's 15 workin days!!! Think people should get angry over this cos it clearly isn't fair!