Natwest/RBS Payout Times

jeremykyleforever

I just checked my bank now and it looks as though I've had just under £1k paid in, which must be from them. However, I know people were saying they were receiving money from them in 2 payments...wonder when the second one comes in?

Libbie1982

jeremykyleforever wrote: »

I just checked my bank now and it looks as though I've had just under £1k paid in, which must be from them. However, I know people were saying they were receiving money from them in 2 payments...wonder when the second one comes in?

:j Excellent news,

just checked mine, it still says 0.00

Channers

Libbie1982 wrote: »

Way to go Channers, :T:beer::j:T:beer::j
i have emailed:
[EMAIL="Stephen.Hester@rbs.co.uk"]Stephen.Hester@rbs.co.uk[/EMAIL]
and
[EMAIL="ron.teerlink@rbs.co.uk"]ron.teerlink@rbs.co.uk[/EMAIL]
who else should i email please?

And just now my local MP...

Those 2 were sufficient for me. I think I managed 4 emails all in and made sure that I didn't swear or anything but was firm and to the point. I stopped when the MP sent me a letter and a day later, it was in my account. Good Luck!

Channers

Libbie1982 wrote: »

Recieved a reply from the Stephen Hester email after just 3hrs:

Dear Mr W________
Thank you for your e-mail which has just been received by Stephen Hester's office. They have asked us to look into matters for you.

I have passed your comments on to our PPI team and have asked that they contact you shortly.

Yours Sincerely

Scott McLellan
Group Customer Relations

Don't think its a generic one as they used my name.

This may have changed in light of the email that I sent last week:

"Good Afternoon Mr Hester & Team,

Thank you for eventually passing this on for someone to get in contact with me. It is nice to know that my concerns are taken so seriously that the field for my name has been left blank which indicates that this is just a generic response.

It is interesting to see that this is how a customer query is treated.

I can assure that I am not stupid, I am educated and intelligent enough to know when I am being fobbed off.

I have spoken to a person, who basically told me the same information that has been previously regurgitated by others in your call centre.

It is amazing because I felt that I was speaking in very plain english when I merely asked the following questions:

- Why there is a minimum 28 working day delay on returning something that is mine?
- How can you justify this as treating the customer fairly?
- How is this customer service?
- What exactly are you going to do to clear this matter up in the quickest time possible?

Since this seems to be very difficult for you to understand, I will repeat again in no uncertain terms that I will not disappear or cease until this matter is resolved to my satisfaction. I will be using all the avenues available to me to ensure that this is highlighted, I have passed this on to my team, who will contact you shortly, namely, my MP and Watchdog who will be in contact with you offices.

Kind Regards"

Channers

jeremykyleforever wrote: »

I just checked my bank now and it looks as though I've had just under £1k paid in, which must be from them. However, I know people were saying they were receiving money from them in 2 payments...wonder when the second one comes in?

I had 2 payments - one said InterBranchPayment and the other said Interest. Well done though , glad you got something!

jeremykyleforever

Libbie1982 wrote: »

:j Excellent news,

just checked mine, it still says 0.00

Sorry, I'm sure you'll get yours soon.

I called the 0161 number and just spoke to someone who said the second part of the refund should go in later today or tomorrow. I have a Natwest account...

I don't get how they're deciding who gets paid first, there are obviously people who are ahead of me in the queue, judging by this thread.

Cheers Channers.

Channers

Libbie1982 wrote: »

:j Excellent news,

just checked mine, it still says 0.00

Unleash the fury on them......this is ridiculous. Can't express this enough!

Matthew_Swan

Well, got the same 'upto 4-weeks' letter last night when I got home and no payments yet and on day 34, so went down the email hester route.... lets see if that shakes things up at all, will let you know if I get any better / different response that libbies shared example

Channers

Matthew_Swan wrote: »

Well, got the same 'upto 4-weeks' letter last night when I got home and no payments yet and on day 34, so went down the email hester route.... lets see if that shakes things up at all, will let you know if I get any better / different response that libbies shared example

Good Luck - Fingers crossed mate!

Libbie1982

Channers wrote: »

This may have changed in light of the email that I sent last week:

"Good Afternoon Mr Hester & Team,

Thank you for eventually passing this on for someone to get in contact with me. It is nice to know that my concerns are taken so seriously that the field for my name has been left blank which indicates that this is just a generic response.

It is interesting to see that this is how a customer query is treated.

I can assure that I am not stupid, I am educated and intelligent enough to know when I am being fobbed off.

I have spoken to a person, who basically told me the same information that has been previously regurgitated by others in your call centre.

It is amazing because I felt that I was speaking in very plain english when I merely asked the following questions:

- Why there is a minimum 28 working day delay on returning something that is mine?
- How can you justify this as treating the customer fairly?
- How is this customer service?
- What exactly are you going to do to clear this matter up in the quickest time possible?

Since this seems to be very difficult for you to understand, I will repeat again in no uncertain terms that I will not disappear or cease until this matter is resolved to my satisfaction. I will be using all the avenues available to me to ensure that this is highlighted, I have passed this on to my team, who will contact you shortly, namely, my MP and Watchdog who will be in contact with you offices.

Kind Regards"

Thank you Channers,:rotfl: You certainly have a way with words, lol.
I received an email from my MP to say they will look into it. I recieved the generic emails from Watchdog and FOS. Other then that no news as of yet.