Delivery rights discussion

harieta

~Hi
I ordered a mattress on Thursday from Bedstar Direct with next day delivery (18th Friday) which didn't turn up.
Phoned them on Friday afternoon to find out I have "chosen" delivery on Monday - which I have proof for Friday
Then had been told that there was error on website allowing me to choose delivery for Friday.
On Monday still no mattress, phoning them again to hear lame excuse due to the weather condition the mattress can't be delivered and they are phoning all customers to let them know (it's 3pm by then - no phone call)

On their T&C they try to limit their liability
7.4 Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
7.15 For Items that are In Stock deliveries can take between 3 - 21 days depending on your location in the country and the type of item ordered.
16.3 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for the loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

By also stating:
We will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.

No contact has been made or agreed with us.
Having mid day through Tuesday still no sign of item

Where do i stand in terms of my compensation rights.
I didn't have to take time off work to wait for delivery, but I have confirmation the order will be Friday and I had guest staying overnight sleeping on the pillows

I tried to get hold of manager who was unavailable on Friday and Monday. I want to complain but how to i put my case without getting really rude

mellwaters100

On 11th December I ordered a washing machine from Tesco Direct, through their website. However, this was from a 3rd party reseller - 247 Electrical.

We got the usual emails promising delivery. The first was "before Christmas" but without a set date. No delivery.

I then contact 247 Electrical, via email. Office closed until New Year. I get an email response that it will be delivered. Isn't. Courier is CityLink. I get a further update when ringing Tesco that CityLink attempted delivery but couldn't locate the property.

After numerous calls to Tesco, as of today, 247 Electrical have now cancelled the order and will refund our money.

Now, here is the rub. This order was for our in-laws new rental property so they have been without a washing machine since moving in on 16th December.

247 Electrical had heavily discounted the model (£100 lower than anywhere else). Prices have now increased meaning to buy the same model now will be nearly double the original price.

So, my question is, who do I go after for recompense? The machine was ordered through Tesco Direct so is my contract with them? Tesco Direct is listing the order in my account, but all comms came from 247 Electrical.

I know you get what you pay for, which is why we ordered through Tesco. Secondly, and confusingly, 247 Electrical's site is powered by Amazon, so we were getting some messages from Amazon.

I want to pursue this as it is not right that such companies are hiding behind big company names and providing such awful service.

Thanks for any guidance / advice.

Regards
Gary

Pinkypants

Tesco Direct is where your contract of sale is with, so they are the folks to talk to.

Flyboy152

harieta wrote: »

~Hi
I ordered a mattress on Thursday from Bedstar Direct with next day delivery (18th Friday) which didn't turn up.
Phoned them on Friday afternoon to find out I have "chosen" delivery on Monday - which I have proof for Friday
Then had been told that there was error on website allowing me to choose delivery for Friday.
On Monday still no mattress, phoning them again to hear lame excuse due to the weather condition the mattress can't be delivered and they are phoning all customers to let them know (it's 3pm by then - no phone call)

On their T&C they try to limit their liability
7.4 Dates and times quoted for delivery are approximate only. The Seller shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
7.15 For Items that are In Stock deliveries can take between 3 - 21 days depending on your location in the country and the type of item ordered.
16.3 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for the loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

By also stating:
We will never arrange a delivery date without contacting and confirming the date with you first. Once your item(s) is ready for dispatch either we will contact you or our contracted delivery service will contact you in order to arrange a mutually suitable delivery date.

No contact has been made or agreed with us.
Having mid day through Tuesday still no sign of item

Where do i stand in terms of my compensation rights.
I didn't have to take time off work to wait for delivery, but I have confirmation the order will be Friday and I had guest staying overnight sleeping on the pillows

I tried to get hold of manager who was unavailable on Friday and Monday. I want to complain but how to i put my case without getting really rude

Just in case you missed it, there has been quite a lot of white stuff falling from the sky. It kind of makes it a bit difficult to move around.

Jonbloke

I have taken 2 days of annual leave for a 2nd re-delivery and a 3rd re-delivery due to wrong then damaged parts.
The company is now saying "I accept that having to accept a second delivery could be claimed if we were unable to work around you daily working patterns, but this figure is capped at £50.00 per day if proven."
Is this legal/true? Advice plz

Many Thanks

vegg

i ordered 2 sofas from debenhams oct 26th with an 8 week delivery in time for christmas, i am still waiting and debenhams dont return calls or emails...any suggestions?! i would still like the items so am reluctant to cancel but im spending a fortune on calls and getting nowhere..:(

Pinkypants

vegg wrote: »

i ordered 2 sofas from debenhams oct 26th with an 8 week delivery in time for christmas, i am still waiting and debenhams dont return calls or emails...any suggestions?! i would still like the items so am reluctant to cancel but im spending a fortune on calls and getting nowhere..:(

Try emails or good old fashion snail mail.

[Deleted User]

Hello,
I ordered a juicer online from a smaller company, and I've just received an e-mail from the site I ordered from saying that the courier company have tried delivering several times and that the parcel will be going back to the depot and I will have to pay again for re-delivery.

I've not received any depot or missed delivery cards and I put on the delivery instructions that if I wasn't at home to deliver the parcel to the shop that is underneath my flat, this hasn't happened either. I've had no missed calls or voicemails, or any other e-mails from the delivery company to let me know they have tried to deliver.

I am just posting this to see what my rights are in this situation, as I really don't want to pay again for re-delivery, I would rather get a refund and order from somewhere else now. I live in North London and my flat is not difficult to find, it's on a main road and the door is clearly numbered. I've never had a problem with things being delivered before.

My question is, am I able to get a refund from the company?

Cheers

custardy

scanendtile wrote: »

Hello,
I ordered a juicer online from a smaller company, and I've just received an e-mail from the site I ordered from saying that the courier company have tried delivering several times and that the parcel will be going back to the depot and I will have to pay again for re-delivery.

I've not received any depot or missed delivery cards and I put on the delivery instructions that if I wasn't at home to deliver the parcel to the shop that is underneath my flat, this hasn't happened either. I've had no missed calls or voicemails, or any other e-mails from the delivery company to let me know they have tried to deliver.

I am just posting this to see what my rights are in this situation, as I really don't want to pay again for re-delivery, I would rather get a refund and order from somewhere else now. I live in North London and my flat is not difficult to find, it's on a main road and the door is clearly numbered. I've never had a problem with things being delivered before.

My question is, am I able to get a refund from the company?

Cheers

my first contact would be to the courier to ifind out what the deal is
yes it should be down to the retailer but its quicker to go direct usually
then you can try and find out what the issue is
eg. it has the wrong address

[Deleted User]

custardy wrote: »

my first contact would be to the courier to ifind out what the deal is
yes it should be down to the retailer but its quicker to go direct usually
then you can try and find out what the issue is
eg. it has the wrong address

I tried ringing the courier and they said it was on the way back to the retailer. They just said it had been marked as failed delivery. The retailer has emailed me and they definitely have the correct address. But they are asking for a re-delivery fee, and it sort of defeats the purpose of buying from them, which was they had a good price! And I've no guarantee that it's not just going to be sent back again with no contact!