cereal bars in Asda - AMAZING SAVINGS!!!

Prescott699 · 23 September 2011 at 5:37PM

So am I best signing for the order, then ringing CS, or just send the whole order back...Its only cereal bars should be £25 but can foresee this bill coming to over £100.. Should be between 6-8pm

aallank · 23 September 2011 at 5:38PM

pretzel wrote: »

I received my order this morning it was made up of the 12 pack elevensies and the 12 pack special K bars. Like everyone else i was charged full price for them. I called CS and was told someone would get back to me.

Called again and spoke to a manager who advised refund will go through today and that for the inconvenience he would credit my account with a £10 e voucher and a free delivery code for next online order...

May be worth asking to speak to a manager for those who are struggling to get things sorted....Good Luck!!

Thanks, did they say anything about the offer not showing on line now though as the 12 packs have completly disappeared?

Thats what i think they'll say when i phoned 'price you pay is the price it is instore on the day' and i can't exactly say but its showing online at that price coz it isn't anymore!?

aallank · 23 September 2011 at 5:39PM

Prescott699 wrote: »

So am I best signing for the order, then ringing CS, or just send the whole order back...Its only cereal bars should be £25 but can foresee this bill coming to over £100.. Should be between 6-8pm

I'm in the same predicament, what to do... what to do... between 7 and 9pm mine is coming..

pretzel · 23 September 2011 at 5:45PM

aallank wrote: »

Thanks, did they say anything about the offer not showing on line now though as the 12 packs have completly disappeared?

Thats what i think they'll say when i phoned 'price you pay is the price it is instore on the day' and i can't exactly say but its showing online at that price coz it isn't anymore!?

I received my order this morning so perhaps the offer was still showing when i called the 1st time.... Certainly it only really got dealt with when i called back and asked to speak to a manager.

Sorry cant be of more help

pretzel · 23 September 2011 at 5:49PM

I received my order this morning it was made up of the 12 pack elevensies and the 12 pack special K bars. Like everyone else i was charged full price for them. I called CS and was told someone would get back to me.

Called again and spoke to a manager who advised refund will go through today and that for the inconvenience he would credit my account with a £10 e voucher and a free delivery code for next online order...

May be worth asking to speak to a manager for those who are struggling to get things sorted....Good Luck!!

lindseykim13 · 23 September 2011 at 5:55PM

I never got my call back had to ring them again, told that i'm getting the difference refunded of £64!! Fingers crossed it goes back in my acount ok and i will have got enough cereal bars to last a good while. Must hide some of them from this kids though or they'll be gone in no time.

aallank · 23 September 2011 at 6:05PM

lindseykim13 wrote: »

I never got my call back had to ring them again, told that i'm getting the difference refunded of £64!! Fingers crossed it goes back in my acount ok and i will have got enough cereal bars to last a good while. Must hide some of them from this kids though or they'll be gone in no time.

did they say anything about the offer not showing online now??

kprice88 · 23 September 2011 at 6:42PM

Issyc wrote: »

So how many individual cereal bars have you bought?????

12 Kelloggs Elevenses Raisin Bakes £8.00 12 Kelloggs Nutri-Grain Apple £8.00 15 Kellogg Special K Bars Original £10.00

all packs of 12 so i make that 468!

i run a nursery so some of them will go there there not all for me

saving £106 :-) hopefully xxx

aallank · 23 September 2011 at 7:16PM

well my delivery just arrived, with ALL of the cereal bars being substituted for other cereal bars not in the offer and NO pricematch offered!! whole shop sent back again!!

grunnie · 23 September 2011 at 7:51PM

Mine arrived:j and after a long wait in the queue at the call centre got a refund of the overcharge. Girl wasn't too bright with her addition but I kept her right and got my full refund. Just unpacked the order and 2 boxes of bars are missing but can't be bothered to phone again. Great bargain and far away use by dates so they will keep a long time. The call centre is in Capetown and her accent was a bit broad just as well this scottish lassie has a cousin whose wife is from S Africa so I understand the accent.