MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

jayok

NFH wrote: »

Yes, that is understood, and is precisely the problem. Because the consumer pays more than the stated fare, there is a breach of the Consumer Protection from Unfair Trading Regulations 2008.

I am sure someone will take Ryanair to court then?

An Oyster card can be obtained immediately at the time when the fare is paid for, so the parallel that you draw is inappropriate. If the Ryanair card is made available instananeously (which does not seem apparent), then there would be no problem.

I could not buy it then as I had to pay the fee to get it and in my unpreparedness, I did not have the extra money. Sometimes, life is just a !!!!! and people need to take responsibility for their own actions.

NFH

jayok wrote: »

I could not buy it then as I had to pay the fee to get it and in my unpreparedness, I did not have the extra money. Sometimes, life is just a !!!!! and people need to take responsibility for their own actions.

There's no fee to get an Oystercard, but a refundable £5 deposit. Nor is there an obligation to pay with cash, so no preparedness was necessary. You could have used a debit or credit card, for which TfL does not make a surcharge, unlike Ryanair's £6 surcharge.

Bob_the_Saver

NFH wrote: »

Yes, that is understood, and is precisely the problem. Because the consumer pays more than the stated fare, there is a breach of the Consumer Protection from Unfair Trading Regulations 2008.


An Oyster card can be obtained immediately at the time when the fare is paid for, so the parallel that you draw is inappropriate. If the Ryanair card is made available instananeously (which does not seem apparent), then there would be no problem.

I guess NFH isn't a member then (application black-balled perhaps)

http://www.ryanairfanclub.com/
http://www.ryanairfanclub.com/logo_fanclub.JPG

jayok

NFH wrote: »

There's no fee to get an Oystercard, but a refundable £5 deposit. Nor is there an obligation to pay with cash, so no preparedness was necessary. You could have used a debit or credit card, for which TfL does not make a surcharge, unlike Ryanair's £6 surcharge.

I could if I had it with me. I had no extra money to pay the fee / deposit. My unpreparedness cost me just like it costs others with respect to Ryanair.

NFH

jayok wrote: »

My unpreparedness cost me just like it costs others with respect to Ryanair.

Even if a potential Ryanair customer has a debit or credit card to hand, and are perfectly prepared for making a flgiht booking, they still have to pay the £6 card surcharge, which should be included in the published fare.

MarkBargain

An Oyster card is a simple top-up card designed to speed up the process of people moving around London Underground. It is topped up like you would top up your mobile phone for example, adding to a small credit account with one specific purpose (travel).

The Ryanair card is a payment method used in the same way as other Visa/Mastercards so has no advantage other than to Ryanair themselves to make money out of it and inconvenience passengers to the point at which they just give up and pay the £6 surcharges (or hopefully don't notice them when they are tacked onto the end of the booking when return flights for two are suddenly listed as £24 more than expected!)

O'Leary must be laughing that when Ryanair treats customers so badly people come out to defend the company. :rotfl:

2sides2everystory

MarkBargain wrote: »

O'Leary must be laughing that when Ryanair treats customers so badly people come out to defend the company. :rotfl:

Nah that's not 'people' that's just MSE's very own Person C, whose renowned wit whilst often demi-sec, is sometimes unfortunately diluted, not least by a whole bunch of copycat B-T-S wannabes

Would the real Bob The Saver please stand up (if he can )

tobiascurious

Anyone bought one of these yet?

Bob_the_Saver

2sides2everystory wrote: »

Nah that's not 'people' that's just MSE's very own Person C, whose renowned wit whilst often demi-sec, is sometimes unfortunately diluted, not least by a whole bunch of copycat B-T-S wannabes

Would the real Bob The Saver please stand up (if he can )

I'll drink to that,
As Dean Martin said, I really feel sorry for people who don't drink,
because when they wake up in the morning
that's as good as they're going to feel all day.

hic.

Bob_the_Saver

Looks like this thread about Ryanair is dead. (praise be to St Michael)

Don't worry, there will be another one along in a moment.