MSE News: Ryanair 'sticks two fingers up at passengers' with new card fees

jayok

This is going nowhere

Person A gets the advertised fare because they have the card
Person B does not get the advertised fare as they do not have the card

Where is the difficulty here? The add on for payment can be avoided, the person just needs to get the card

NFH

jayok wrote: »

Person A gets the advertised fare because they have the card
Person B does not get the advertised fare as they do not have the card

Where is the difficulty here? The add on for payment can be avoided, the person just needs to get the card

The issue is not with your "Person A" scenario but your "Person B" scenario. Person B may wish to obtain the card and avoid the fee, but does not receive it in sufficient time to pay for the flights at the stated fare before the fare goes up. As already explained (see above), there will be an inevitable delay between ordering the card and receiving it, during which time the fare will have in many cases increased above the stated fare.

Bob_the_Saver

NFH wrote: »

You've totally missed the point. It's not about how Ryanair's all-in fares compare to its competitors, but about Ryanair misleadingly advertising fares that are cheaper than its true all-in fares by excluding additional fees that cannot be avoided.

Given that Ryanair's new card will not be available on an instantaneous basis, the resultant all-in fare is higher than the advertised fare. Either the customer pays the card surchage or waits for the Ryanair card during which time the fare goes up. In either case, the customer pays more than the stated fare. This puts Ryanair in danger of breaching Section 5 subsections 2 and 4(g) of the Consumer Protection from Unfair Trading Regulations 2008.

Actually you know what, I'll be getting a card so I don't give a t*ss.

budgetflyer

NFH wrote: »

Person B may wish to obtain the card and avoid the fee, but does not receive it in sufficient time to pay for the flights at the stated fare before the fare goes up. As already explained (see above), there will be an inevitable delay between ordering the card and receiving it, during which time the fare will have in many cases increased above the stated fare.

That is just hard lines for person B , they should have ordered it earlier.. Life is not fair. Those in the know and prepare generally fare better than those who don't know, and don't prepare.
Im fed up with do gooders sticking their nose into businesses to protect idiots who cant add up, read T&Cs or follow simple instructions.

NFH

budgetflyer wrote: »

That is just hard lines for person B , they should have ordered it earlier.. Life is not fair. Those in the know and prepare generally fare better than those who don't know, and don't prepare.

Yes, it is "hard lines" for Person B, which is prohibited by Section 5 subsections 2 and 4(g) of the Consumer Protection from Unfair Trading Regulations 2008. Before a consumer has made a decision to book a Ryanair flight, why would they have already obtained a Ryanair card? As soon as the consumer makes a decision to book with Ryanair (as opposed to another airline), the consumer will want to go ahead and book the flight(s), but cannot do so at the advertised fare, either because they have a to pay a £6/flight surcharge or they have to wait for the Ryanair card to arrive during which time the fare is likely to have increased.

jayok

NFH wrote: »

The issue is not with your "Person A" scenario but your "Person B" scenario. Person B may wish to obtain the card and avoid the fee, but does not receive it in sufficient time to pay for the flights at the stated fare before the fare goes up. As already explained (see above), there will be an inevitable delay between ordering the card and receiving it, during which time the fare will have in many cases increased above the stated fare.

Hang on here, person B can avoid the payment fee by applying and waiting for the card then buy their ticket. If person B wants to buy immediately and has not got the fee free payment method, they will have to pay the extra £12, how hard is that to understand?

I got stung on the London Underground the other day by buying a single for £4 instead of getting an Oyster card and paying £1.90. Do you see me whinging on an internet forum about my unpreparedness?

Bob_the_Saver

NFH wrote: »

Yes, it is "hard lines" for Person B, which is prohibited by Section 5 subsections 2 and 4(g) of the Consumer Protection from Unfair Trading Regulations 2008. Before a consumer has made a decision to book a Ryanair flight, why would they have already obtained a Ryanair card? As soon as the consumer makes a decision to book with Ryanair (as opposed to another airline), the consumer will want to go ahead and book the flight(s), but cannot do so at the advertised fare, either because they have a to pay a £6/flight surcharge or they have to wait for the Ryanair card to arrive during which time the fare is likely to have increased.

Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

2sides2everystory

I think Bob's been on the local de pays this evening - make sure his tete doesn't bump sur la table, mes amis

Meanwhile I'd say Section 5 subsections 2 and 4(g) are as good a starter for ten as any ...

NFH

jayok wrote: »

If person B wants to buy immediately and has not got the fee free payment method, they will have to pay the extra £12, how hard is that to understand?

Yes, that is understood, and is precisely the problem. Because the consumer pays more than the stated fare, there is a breach of the Consumer Protection from Unfair Trading Regulations 2008.

jayok wrote: »

I got stung on the London Underground the other day by buying a single for £4 instead of getting an Oyster card and paying £1.90. Do you see me whinging on an internet forum about my unpreparedness?

An Oyster card can be obtained immediately at the time when the fare is paid for, so the parallel that you draw is inappropriate. If the Ryanair card is made available instananeously (which does not seem apparent), then there would be no problem.

Bob_the_Saver

But what about person C why should they be left out?