Yodel - shockingly bad - email address anyone?

Raksha

an_ecunemical_matter wrote: »

Just had a fridge freezer delivered by YODEL. Open it up to find a ding in the back (hidden so not a big issue) but all 3 door shelves of the fridge bit cracked/smashed. Yeah it was on time as arranged (I live 50 yards from their Bristol depot but for some reason it came from "Blackpole Hub") but what use is that if I have duff goods !!!

From what I could see everything in the back of the lorry was loose,boxes and mattresses all a scatter and my fridge freezer not tied down at all.......

Rang PRC Appliances in Ilford who were very good,asking me to send pictures of the damage,the chap on the phone didn't seem very pleased with Yodel.

Now just to get Bosch to answer the phone to get me me new shelves,queue system times out after 7 minutes and tells you to leave a message for a callback................ :mad:Thank god for saynoto0870.com.

Your delivery probably came from a 2 man depot (items which need 2 men to deliver, rather than the one man and a van items)

Was the packing damaged? If not, I'd suggest it was damaged before being wrapped and despatched.

custardy

Delivery_Driver wrote: »

Hannah-the probable reason they wouldn't just change the delivery address is because it didn't come direct from o2, so if it turned out to be fraud then they would have to pay for it.This is a common type of fraud and I've heard our offices staff on the phone to the fraudsters before who have the barefaced cheek to ring up demanding "their" parcels be delivered.If they attempt the delivery to the incorrect address then they have a track and trace history they can present to o2.I'm not saying they thought you were dodgy, just that they were playing it by the book.

yup,or simply showing up at the depot before stuff goes out demanding their stuff

Delivery_Driver

custardy wrote: »

yup,or simply showing up at the depot before stuff goes out demanding their stuff

I recently had a case where a bloke in a flat tried to have stuff delivered a few doors down, leaving a note on that (empty) flats' door to leave it at his actual address.I wasn't falling for that old trick and he played hell with our depot for not delivering them.It turned out the items were worth £2k.Office stadd said he had a foreign accent but the name on the parcel was something like Smith.
A short time later, he tried again but this time with another name.I didn't even bother going to the address this time and handed them straight to our office staff.He tried again a 3rd time with another name and still got nowhere.

Some people seem to think its ok to steal this way(have even seen it sggested on here before) as its off a big company.That company still has to pay for it, it doesn't all just come out through the insurance as the premiums for it would be immense.Similarly fleet vans are insured 3rd party only as fully comp is far too expensive.

Hannah132

Delivery Driver - I can't disagree with you. I think it's just a lot of miscommunication from several different places. Just a bit annoying really.

BarGin

Can anyone help me with the address of the Yodel depot in Hayes, Middlesex please. I've Googled until I'm goggled to no avail!

M00se_2

BarGin wrote: »

Can anyone help me with the address of the Yodel depot in Hayes, Middlesex please. I've Googled until I'm goggled to no avail!

I work for DHL and have the addresses for the Yodel (formally DHL sites at work) If you can wait until Monday i`ll have a look for you.

BarGin

Thanks for the offer but I was hoping to go there tomorrow morning.

M00se_2

thinking about it i used to go to that branch daily many many moons ago, ive just google mapped it and pretty sure it was on north hyde road. I cant be 100% certain thou was nearly 20 years since I was last there and they may have moved.

BarGin

I've not found any results for Yodel but it seems they have taken over DHL who appear to have 4 addresses in Hayes. At least, that's how many I have found so far!

Princess House, Noble Drive, UB3 5EY
968 Uxbridge Road, UB4 0RL
1-3 Uxbridge Road, UB4 0RH
Unit 183, Bilton Way, UB3 3NF

Looks like I'll be enjoying a nice tour round Hayes tomorrow!

M00se_2

they didnt take over DHL, they got sold to HDNL. Unfortunately i dont recognise any of those addresses but good luck in your quest

pretty sure this is the right address for them, just googled dhl service centre hayes. google still has the old dhl listings
Keith House, North Hyde Road, Hayes, UB3 4PU [TEXT DELETED BY FORUM TEAM]

the phone number looks right to, probably gives you a list of options, generally option 4 will take you thru to the branch.