RevitaDerm, Revitol, Perfect Radiance?

me_eevie

I have confirmation of cancellation and been offered a partial refund which they said would be in the account in 5 - 7 days.

They have not given me any codes. What are the codes for? Sorry if it's a dumb question !

System

Codes are a complicated mix of numbers and letters for each of the products to which you are contracted. When you receive a cancellation e-mail (or verbally, if by phone contact) the code for that specific product/ contract will be quoted and, on e-mail, a message will state that contract is 'no longer active' and that you will not be charged further 'from this program' (their words, not mine). It's worth checking out earlier messages which may give more detail and further explanation.:beer:

me_eevie

uselessaver wrote: »

Codes are a complicated mix of numbers and letters for each of the products to which you are contracted. When you receive a cancellation e-mail (or verbally, if by phone contact) the code for that specific product/ contract will be quoted and, on e-mail, a message will state that contract is 'no longer active' and that you will not be charged further 'from this program' (their words, not mine). It's worth checking out earlier messages which may give more detail and further explanation.:beer:

Thanks for the explanation - there are such codes on the email - I understand now.

JustMe68

Like many others I didn't realise that I'd fallen for this scam until I checked my online accounts earlier today - even though all our insticts scream at us not to pay attention to sites such as theirs and their incredible claims regarding their products, our vanity gets the better of us eh girls!?
Phoned my bank straight away and they have cancelled my card but........ as I understand, unless the account is closed at a branch the company still has access to it.
Googled the company and found this forum which, thanks to everyone who has posted, prompted me to phone the company direct.
I still have the despatch note with the telephone number - 0808 168 3684
Address - PO BOX 13583
Linlithgow
West Lothian
EH49 9AP

I spent around 30 minutes on the phone to some Lithuanian sounding woman who was very rude to say the least. Anyway, having read previous posts, I decided to threaten court action and police if my money was not returned. After 5 minutes of the woman saying she was not authorised to offer refunds she said that she would offer me a 50% refund. After another 5 minutes of arguing and then 5 minutes on hold she then said that I would get a full refund within 7 to 14 days. I asked for an e mail confirming this - put on hold again - told e mail had been sent and would arrive within 24 hours confirming full refund and cancellation of any further payments.
Hope this is helpful to anyone else in the same situation.
I suppose I'll just have to wait and see what happens, but I'm definitely going to the bank first thing on Monday morning to close my account to make sure that these fraudsters can't take any more money from me!

flipflop85_2

I too have been a victim of this scam and just wanted to add my advice to the other advice on this forum, which have helped me get a full refund of my money this week. After realising money was being taken from my account I cancelled my debit card and the Banks Fraud dept said nothing more could be taken. Then I phoned the 0808168 3684 no and spoke to a difficult American woman who would only issue cancellation codes but no refund and implied basically more fool me for being in this situation. After reading MSE forum comments I phoned 0808168 3685 at 12 midnight last Friday and got through instantly to a really nice sounding (I think maybe Phillipino) woman. I said the usual about 30 day money back guarantee, misleading advertising, legal action, etc etc and then said that on top of all that I had had a really nasty allergic reaction to the cream. I said I was happy to accept the initial postage costs totalling about £5 but wanted a full refund of £154.24 (the 2 payments taken). I also said I didn't want to give her a hard time as I knew she was just an employee but I was not going to give up until I had a full refund. She without hesitation said that according to their Terms and Conditions (!) I could have a full refund because of the allergic reaction. She gave me refund codes and I got an email confirming a full refund the next day. I received the money in my account on Thursday! I hope this helps so please please do not give up. I can assure you if I can do it anyone can! I think the tel no ending in 85 and not ...84 and phoning late helps.Good luck to all.

JustMe68

Wow, I can't believe it - I must have really rattled them when I spoke on the phone!!!!
Money returned to my account this afternoon!

Please don't give up or accept anything less than a full refund from these people - if I can do it anyone can!

Good luck everyone.

Jinty49

Hi everyone - I'm yet another mug who has been taken in!
This site has been a great help to me and, like others, I have phoned and read the riot act and was finally told I would receive a full refund within 7 -10 banking days. If I don't get it I WILL keep on at them. Is there no way of stopping this scam? These people are still advertising and how many others are going to be taken in just like us?

hettiebear

Thanks a million for the info on the internet, thank goodness for it. I phoned the no. on the site of truffles 123 quoting bits from the email and was promised I would receive an email for both products cancelling them and confirming refund of the two amounts taken without consent from my creditcard. duly rec'd. emails next morning and two days later checked with the credit card the monies were returned. Just want to close the card now as this has scared me to bits. Thank goodness - Ifeel so stupid to have been caught by a scam - usually so careful - like other people I had two very worrying days . Sad to say credit card co not very helpful and their fraud dept. just said you didn't read the terms and conditions! but I certainly didn't remember signing for this and I certainly did not sign up for any further payments beyond the trial packs. Like others I trusted the Daily Mail name! Live & learn.

Mrs_Tresaden

Be firm and insist they pay you full refund.They will fob you off but keep on insisting.:exclamati0808 1787320

They have broken laws.
They cannot take money this way, without having a signed document from you and without you being sent cooling off documents.
False advertising law and 'distance law',broken too.

They will then give you an email confirmation and two refund codes with letters/numbers.Keep that safe and money will be back in account in 7 - 10 working days.

boring_2

muppet1 wrote: »

usually good at noticing a scam, I fell for this one as it was linked to the Daily mail. Did not see any T&C when I filled in the form for free trial. 4 weeks later (15 th Dec time) £79.99 taken from my account. I called the 0808 number and got through an American lady, was fuming and told her I would be reporting it to trading Standards, the bank etc, for fraud and a scam.
Was told my money would be refunded and account cancelled. Indeed, 5 days later the money was refunded. However, today another 79.99 was taken.
Have emailed them, can't get through on phone yet. Have demanded refund plus bank charges as now OD and threatened with federal TS and UK TS as well as bank fraud, local and national papers etc. Really cheesed off with myself, and for what it's worth the cream sucks! (is ok if you wait for an hour for it sink in, otherwise it sits on your face like lard)
Awaiting reply before I cancel my Debit card and talk to bank, hope i get refunded (again) and it is the end.

Hi,
I fell foul of the same product,i ordered the creams on the31/1/12 for my Daughter in the first place they never arrived so i emailed them and they emailed me back on the 2/2/12, apologised, and said they would resend them and extend my trial period. They arrived on the6/2/12. today 15/2/12 they took £79.99 and £74.98.
I would like to say thanks to JustMe68 for posting the number 0808 168 3684, as i got through to a csr in Germany, I was told about the TERMS AND CONDITIONS which i replied they were not explicitly shown and in any case i accepted to pay the original payment in order to try it, and that was it.
I asked if someone ordered the product and you give an alleged 14 day's and if they asked to be take them of there list, what would happen, and she replied that would be done and no further money's taken, as she had the original email i sent and they replied to me on the 2nd of Feb i asked if they had replied to my email on the 2nd Feb did they give me 14 day's from then, and she said yes, i said to her well in that case 14 +2 = 16, and tomorrow is the 16th and today is the 15th, and you took the money yesterday (it showed on my on line banking today), i simply told her that in that case i was still in the trial period, i want my money back, at first she said they stick to Terms and conditions, and i told them no wonder they are all over Moneysaving expert and that my Bank know all about them and it is what we call in the Uk a SCAM.
She left me and asked her Supervisor and came back and said they would refund half of the money,i said know i want all the money you have cheated me out of, she went off and came back and said yes.I was then given a refund number for the 2 product's.

IF ANYONE IS READING THIS AN ARE INSIDE THE 14 DAY'S FROM THE DATE OF THE ORDER ,RING NOW AND ASK TO BE TAKEN OFF THE LIST. that is the easy way, these hidden TERMS AND CONDITIONS ARE BEING USED BY MANY TO CREATE SCAMS as they hide the real truth as to what you are committing to.