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Halifax PPI redress Payments

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Comments

  • -SDW-
    -SDW- Posts: 137 Forumite
    evertrue wrote: »
    Can I ask when you first claimed and when you sent your acceptance back?

    Thank you
    the fos upheld my complaint on 15th aug 2011, they gave the bank 8 weeks to refund me , the bank wrote to me with calculations on 29th sept 2011..calculated til 14th oct 2011 saying if we dont hear from you we will assume you accept our offer/calcs...
    HBOS charges..£7000.00 recieved.
    Egg cc..£1300 recieved.
    Barclaycard cc..£ 568 recieved.
    A&L loan..£1677 recieved..HBOS cc..£3500. HBOS.. loan £919.HBOS.cc charges. £1400 MPPI £21799 recieved
  • Phoned again this morning, and finally someone with a little sense has decided to not fob me off. The young lady on the phone has written an email to the redress team herself, explaining the outstanding amounts have not been paid, even though a request was sent to put them into my account, on the acceptance forms on the 30 August.
    They haven't even written to my ex partner about his shares of the two hes entitled to, even though we supplied an address two weeks ago, so she has now supplied that and all relevant telephone numbers on this email.
    The daft thing is the team we call can't even call the redress dept, they can only email!!!

    Now waiting for them to call me, but as the young lady said, she really hasn't a clue when that will be! I politely said to her, I've run out of patience, and I'd kinda like the lot to be paid by the end of the week, straight to account, as I can't afford to be waiting 5 days for a cheque to clear...pigs might fly with that one:rotfl:

    Wonder if I should start billing them for all the time my accounts are overdrawn whilst I've been waiting:p
  • antdon wrote: »
    Try phoning at 8.30 am ... Worked for me...

    But pointless..... They are doing what they do at their own pace and cant be hurried up....

    Sent acceptance 28th july.... still havent had the figures..or cheque

    Phoned at 8am and got through straight away. after being told on friday i was being calculated now told that i am still in calc queue. I asked why i had been given duff information and the girl said she didnt know where the person I spoke to on friday would have got that information. I give up. it is a pile of Sh*t. I am not going to waste any more money on being stuck on hold when trying to contact them. Girl told me to ring in 2 weeks if not heard anything. I will however be emailing the ceo tonight to complain about being given false information. doubt it will get me anywhere.

    C.x
  • cclissold wrote: »
    Phoned at 8am and got through straight away. after being told on friday i was being calculated now told that i am still in calc queue. I asked why i had been given duff information and the girl said she didnt know where the person I spoke to on friday would have got that information. I give up. it is a pile of Sh*t. I am not going to waste any more money on being stuck on hold when trying to contact them. Girl told me to ring in 2 weeks if not heard anything. I will however be emailing the ceo tonight to complain about being given false information. doubt it will get me anywhere.

    C.x


    Ok. I have bitten the bullet and emailed CEO. Lets see what happens now (If anything).

    C.x
  • WeeC
    WeeC Posts: 16 Forumite
    Hi all

    Getting very frustrated now too. I have two PPI complaints upheld one for a credit card and the other for 2 loans. Date details below, just called (I'm calling weekly) to be told both are still with redress and no time scale. The girl couldnt have sounded less interested or helpfull. I asked were they being treated in date order, she wasnt sure how they were doing it, I then asked if she could check if date order was date of original complaint or date acceptance received, she checked with a colleague and they said date acceptance receved. Soooooo frustrating!

    Loans -
    Date of original complaint - 31/05/11
    Date upheld - 25/08/11
    Acceptance received - 03/09/11
    Figures - nothing to date
    Payment - nothing to date

    Credit Card
    Complaint made - 31/05/11
    Complaint upheld - 02/09/11 (lost in post, copy letter received 12/09)
    Acceptance by telephone - 12/09/11 (posted first class this day also)
    Figures - nothing
    Payment - nothing
  • evertrue
    evertrue Posts: 50 Forumite
    cclissold wrote: »
    Ok. I have bitten the bullet and emailed CEO. Lets see what happens now (If anything).

    C.x


    Halifax received my acceptance form back on 3rd September after a while I got fed up of waiting so emailed ceo 04.10.2011 I received a letter 2 days later saying same old things cannot give timescales, so after a few days I emailed again and then I got a phone call on 15.10.2011. She said she would call me if any new, but still no phone call so I phoned this morning and finally I got a result, they have sent my calculations in the post and the chq will follow. So I think it is worth sending an email and keep sending every couple of days till you get a result.
  • cclissold wrote: »
    Ok. I have bitten the bullet and emailed CEO. Lets see what happens now (If anything).

    C.x


    Well they're going to be busy reading then, because I've just done the same!
    Someone may have emailed from within the company on my behalf, but I reckon if they're cornered with another email via the CEO, then theres nowt to lose!:rotfl:
  • LexieLou
    LexieLou Posts: 715 Forumite
    Part of the Furniture 500 Posts Debt-free and Proud! Name Dropper
    my smugness appears to be very shortlived....does anyone have the e-mail address of the CEO? As I am appalled that I am told y'day the money will be transferred today via chaps and at 3.30pm Halifax HAVE NO RECORD of this...

    Thanks
    £38,000 and change to £0
  • evertrue
    evertrue Posts: 50 Forumite
    LexieLou wrote: »
    my smugness appears to be very shortlived....does anyone have the e-mail address of the CEO? As I am appalled that I am told y'day the money will be transferred today via chaps and at 3.30pm Halifax HAVE NO RECORD of this...

    Thanks


    I have pm you the email I had. I think thats bad!!!! Give them hell!
  • LexieLou
    LexieLou Posts: 715 Forumite
    Part of the Furniture 500 Posts Debt-free and Proud! Name Dropper
    evertrue wrote: »
    I have pm you the email I had. I think thats bad!!!! Give them hell!

    I have received a PM from you but no e-mail address other than a series of exclamtion marks..don't know if you are trying to be funny, nasty or MSE have removed the e-mail address. Either way I'm not impressed.
    £38,000 and change to £0
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