Tesco misprice Bakugan toy

sandybov

Just got back from my local store, saw these on the shelf. correct barcode. sel £3.97 i thought bingo !!! picked up 2 along with a few reduced items and a pyrex wave roasting dish... headed to checkout and OMG they went through the till at £3.97 so looks like i will be getting a refund tomorrow....:mad:

julie2105

flo22 wrote: »

Just bought one paid £24.97, went to Customer Services and was refunded £21 - did not have the balls to ask for DTD

awwww poor you, you need to be braver, i did some very convincing confused looks and a couple of points to the DTD board... big huge eyes lloking like shreks cat also helps!!!

celebrate

Happy 8178 -Next time insist on a reference number for your call and ask who you spoke to, better still ask them to ring the store directly themselves and speak to the duty manager so you don't get so much hassle when you go back

Hi sandybov! Bad luck , did you pick up the right ones ?

FagAshLil

flo22 wrote: »

Just bought one paid £24.97, went to Customer Services and was refunded £21 - did not have the balls to ask for DTD

Sorry, but I'm a bit confused. Did you buy one especially to get the DTD and then 'chickened out'?

As you've not gained anything by getting just the difference? Or am I missing something?

julie2105

celebrate wrote: »

Next time insist on a reference number for your call and ask who you spoke to, better still ask them to ring the store directly themselves and speak to the duty manager so you don't get so much hassle when you go back

i did this on the herbal essence the other day...sooooo much hassle, the DM kept trying to pull a fast one, eventually took the whole lot back and ended up getting DTD back anyway but put again my other shopping....wierdos!!

meerustar

FagAshLil wrote: »

Sorry, but I'm a bit confused. Did you buy one especially to get the DTD and then 'chickened out'?

As you've not gained anything by getting just the difference? Or am I missing something?

Thats what I thought. You've just paid the regular price for a toy.

It's Tesco policy to offer DTD, so they should have given it to you automatically (although we know they don't always) .. don't chicken out next time, look behind them on the blue board and it tells you about DTD, just quote their policy to them ... if you've still got your receipt, you can go back in and explain you should have been given DTD and they should give it you. If not, a quick call or email to HO might help. Go for it!

flo22

FagAshLil wrote: »

Sorry, but I'm a bit confused. Did you buy one especially to get the DTD and then 'chickened out'?

As you've not gained anything by getting just the difference? Or am I missing something?

Oh no I had promised my DS one anyway so no loss to me anyway.

happy8178

I tried another 2 shops today after my success yesterday and in one the SEL's had been removed and the other had loads on the shelf, picked up and bought 2 only to find they scanned at £3.97! I took them straight back for a refund.

celebrate

julie2105 wrote: »

awwww poor you, you need to be braver, i did some very convincing confused looks and a couple of points to the DTD board... big huge eyes lloking like shreks cat also helps!!!

I just politely point out that last time there was an overcharge on my shopping the nice CS lady told me I was entitled to DTD

I think they are encouraged to try and give just the difference as most shoppers have no idea a out DTD , most if my family and friends certainly don't

FagAshLil

flo22 wrote: »

Oh no I had promised my DS one anyway so no loss to me anyway.

Fair enough