Tesco misprice Bakugan toy

newbie1980

whats the best way to proceed with this do i email head office or ring them
what email would u use if thats what peole suggest
how would i get copy of the cctv i viewed

celebrate

sorry didn't think bad of you at all, just last time i read a story on here about the police being called it was henlans brother lol (DTD gang will remember)who had been multiply abusing DTD coupons for months, whole story came out later and we weren't impressed, not at all tarring you with the same brush but doesn't help when you don't give full story

definitely email HO rather than ringing, did you have any witnesses??

i have DTD refused many a time but it pays to remian polite and courteous and either insist they ring HO or ring yourself, don't budge until they do, if still no joy , you can always email later and several people on here have received apologies and gift cards

mE-mE-mE_2

newbie1980, fwiw, I'd ring tomorrow. Let us know how you get on

or email as celebrate said whichever you prefer

[EMAIL="philip.clarke@uk.tesco.com"]philip.clarke@uk.tesco.com[/EMAIL]

[Deleted User]

Well they are in my store at the £3 something, but they are "Out of Stock" Ahhhh :-(

newbie1980

celebrate wrote: »

sorry didn't think bad of you at all, just last time i read a story on here about the police being called it was henlans brother lol (DTD gang will remember)who had been multiply abusing DTD coupons for months, whole story came out later and we weren't impressed, not at all tarring you with the same brush but doesn't help when you don't give full story

definitely email HO rather than ringing, did you have any witnesses??

i have DTD refused many a time but it pays to remian polite and courteous and either insist they ring HO or ring yourself, don't budge until they do, if still no joy , you can always email later and several people on here have received apologies and gift cards

hi and thanks
i asked if he would ring head office his reply was they are only cs and they are lower than me so no
it was only when he said this that i asked for the sel and he said no and ripped it up in my face which i was upset about but the security saw this and thought i had provoked this until police came checked and saw i was right

flo22

Just bought one paid £24.97, went to Customer Services and was refunded £21 - did not have the balls to ask for DTD

elliemoo

My OH just got £126 back on 3 sets, no bother with CS but manager did remove SEL after checking price.

celebrate

Isn't there a disclosure of information act or something to allow you to access the video?
Any legal bods on here?

I have found when email Philip Clarke they do a more thorough investigation , the email address justbeen posted for someone on 1p thread sorry on phone so can't link you

Make sure you express how frightening and intimidating the manager was

celebrate

Ps I love a confrontation when I know I'm right but being trouted can be a horrific experience

No Bakudas in my neck of the woods
Well done to all who have got them!

happy8178

This is great when it works! I was initially refunded and told that the toys had to be removed from sale and could not be sold. Went home and called up CS who said that it was their fault completely and that DTD would be paid in store. Went back to store, spoke to manager who tried every trick in the book to not pay out. Told him to phone CS himself, he said it would make no difference,phoned them was put on hold for ages! and in the end said he's refund it on a giftcard hoorah! but what a song and dance!
Thanks Kiz Kiz